Brilliance Honda of Crystal Lake

2nd certified used Honda purchased Because of the experience I had on my first purchase, I decided to continue coming back for all my maintenance care through the Brilliance Service Dep Because of the experience I had on my first purchase, I decided to continue coming back for all my maintenance care through the Brilliance Service Dept. They always do great work with a great print out of all items inspected and a list of what to expect for future servicing. Today when I came in for basic oil change, I was curious about what other cars they had available. As a result, I drove out in a new (to me) certified pre-owned Accord. (Loved my first one and already know I'm gonna love the second too!) Jeff Cummings was my sales rep. He was straight forward and no playing games. He asked what I was looking for and what my terms were. From there, he got the process started and in a timely and courteous manner, he got me into my car. Darrell in the financial/business dept set me up with my paperwork and also treated me with respect and answered all my questions. These guys made the whole process easy and comfortable. Not feeling pressured or getting the usual run around is why I will always continue to come back to Brilliance Honda. Best customer service out there! More

A bad start with a good ending UPDATE: So if you read my initial review below I had some very harsh things to say about my experience with Brilliance Honda over a recent used veh UPDATE: So if you read my initial review below I had some very harsh things to say about my experience with Brilliance Honda over a recent used vehicle purchase I made there. I have left that review below so you can understand the problem. However, upon writing this review I was contacted by Kevin Keefe, the owner of Brilliance Honda. To say that he was distraught by my review would be an understatement. He immediately asked for the details of my experience and worked to understand my dissatisfaction. He then took the time to dig into the matter and figure out what happened. In the end, every one of my concerns were addressed and resolved quickly and to my satisfaction. Kevin went out of his way to make sure that there was no reason for me to remain dissatisfied, even where it cost him some extra money. The only reason I have not updated my rating to 5 stars is because we had a problem in the first place. No matter how good you are or how hard you try there is eventually going to be a deal that does not go smoothly. How one responds to and deals with a problem is more important than never having a problem in the first place. Kevin dealt with the problems in a positive and proactive way. He never accused me of making things up nor did he assume that his people were above making mistakes. He objectively got the info he needed, took the time he needed to understand the issues, and then made a plan that would work for him and make me happy. That is integrity and having solid integrity is more important than never having a problem in the first place. As a result of Kevin's integrity I have changed my rating from less than one star to 4 stars. I would also highly recommend doing business with Brilliance Honda, not because you will never have a problem but because if you do they will resolve it to your satisfaction. Original Review: First, let me say that this review is based on the purchase of a used car. Their service department is excellent and I have nothing but good things to say about that. However, we recently purchased a used car from Brilliance. Now, I admit that used cars are not new cars and so some flaws in the car is to be expected. However, the only words that fit for the sales team is shyster. First of all the "salesman" we worked with was really nothing more than a greeter and errand boy. When it came time to negotiate the deal for the car he had to run every decision past the "sales manager". I was not allowed to negotiate directly with the sales manager but had to go through this errand boy. This resulted in a lot of miscommunication and running back and forth. If the salesman cannot sell then get rid of him. Secondly, the car was advertised at "$3000.00 under Kelley Blue Book" however when I looked it up on Kelly Blue Book it was actually priced at the highest possible value you could find on the KBB.com website. As a result they really did not want to deal too much because I was "already getting a great deal". Third, when we went to negotiate the value of my trade in they came back with an "offer" of less than the lowest value on KBB.com. When I questioned this they changed their tune and said "Kelley Blue Book is just a guideline" To which I responded "that is not what you said when we were talking about your car" do these people think I am an idiot? Fourth, when we took if for a test drive there were several problems found with the car (lots of dummy lights going off on the dashboard, doors not opening, etc. Their answer "the cold weather is hard on cars" Really, my trade in was fine in the cold weather. I told them I was not going to buy the car because of this and then they finally had the service department look at it. Guess what? The battery was bad. Again, do they think I am stupid? Fifth, the finance guy kept messing up all the forms. He must have misprinted at least half the forms dragging out the process three to four times as long as it needed to take. Sixth, we finally get the deal done and are getting ready to drive away and they hand me one key for the car. I ask for the others and they tell me they only got one and that is all I get. Really? What dealership sells a car with only one key? When I pressed them to get me another the Sales Manager who finally showed his face got downright rude and nasty with me. I finally got them to get me a second key, but I still ended up "splitting the cost of the key" with them. This place has no concept of customer service. The car we purchased was not a Honda (as I stated it was a used car). Since there was still some of the original manufacturers warranty left on the car we took it to that brands dealer to have some minor things fixed under the existing warranty. What I learned from that dealer was astounding. First of all, I learned that the rear brakes were completely gone. They were not even functioning any more. Fortunately, there was a service bulletin about this and they were covered under the warranty. The second thing I learned was that Brilliance Honda did not even change the oil or air filters before selling me this car. Really? What kind of dealer does not inspect and do routine maintenance items like oil changes and filter changes on used cars before reselling them. I could almost understand not fixing the brakes but they should have either inspected and repaired them or disclosed that the brakes were bad and lowered the price, but to not even inspect something like the brakes? Who would do that? Isn't your reputation worth a few dollars and time to ensure your customers are both satisfied and happy? Apparently not at Brilliance. The brand dealer did go over the car and fixed everything that could be covered under warranty and even changed the oil and filters for us. Now that is service, especially since we had not even bought the car there. The net result: If you need your Honda worked on the service department is top notch. If you want to buy any car, new or used, go somewhere else. More

This dealership's motto should be honesty and integrity!!! All of the people I dealt with Chris (sales mgr), Jeremy (salesman), and the Megan I think??(the finance girl) , were all extremely friendly and v All of the people I dealt with Chris (sales mgr), Jeremy (salesman), and the Megan I think??(the finance girl) , were all extremely friendly and very knowledgeable. I drove an hour just to do business with this dealership when their were tons of others available.......Worth the ride to Crystal Lake! More

Excellent service I just went in this weekend to buy my new Honda Civic We had a great experience working Bob Daniel- internet Sales Manager, and Eric Beaudoin-sales I just went in this weekend to buy my new Honda Civic We had a great experience working Bob Daniel- internet Sales Manager, and Eric Beaudoin-sales @ leasing consultant. Overall, service was excellent and quick. Everyone there is really friendly,helpful,and was able to give us great customer service. Eric Beaudoin - are very Helpful and made the process as simple as they could. I would recommended Brilliance Honda to anyone who is planning to buy a car More

Great service, and quick vehicle delivery Eric was on top of the sales process for us. We had a tight timeline and he met all our needs on the sale. We would be happy to recommend Brilliance Eric was on top of the sales process for us. We had a tight timeline and he met all our needs on the sale. We would be happy to recommend Brilliance in the future. More

Friendly, fast and excellent service This is our family's second car purchase and again it was the best car buying experience we've had! If you want fast, friendly and expert service with This is our family's second car purchase and again it was the best car buying experience we've had! If you want fast, friendly and expert service with respect go here to buy your next auto (and if your not completely satisfied I'll give you your money back, ah not me I mean someone at Heinekins, from Heinekens will give you your money back. J/K) That's the feeling we got from buying! Jeff our sales associate listened to our needs and went above what we expected the same goes for Darrell our financial associate. We will be buying all our cars from Brilliance Honda! More

Brilliance Raises the Bar The Brilliance Honda professionals made our car buying a pleasant experience. A satisfactory price was arrived at in quick order and we are enjoying d The Brilliance Honda professionals made our car buying a pleasant experience. A satisfactory price was arrived at in quick order and we are enjoying driving our like-new used Honda CVR. In short, our experience is such that not only will we return to Brilliance in the future, we recommend it and Honda automobiles to our family and friends. More

I think I bought a lemon I bought a used Ford Focus and when I picked it up it smelled. I was told to lane the windows op pen for a few days. It will go away. I heard a seamin I bought a used Ford Focus and when I picked it up it smelled. I was told to lane the windows op pen for a few days. It will go away. I heard a seaming in the front of car abs they told me they couldn't find anything. I took it to Tom Peck Ford and they told me it needed a clutch! What the heck I've only had this car a week! Way to push a lemon on an unexpexted sucker....thanks More

Outstanding experience! We purchased our Honda Accord several years ago from Brilliance and had a wonderful experience. We returned and received the same outstanding, profe We purchased our Honda Accord several years ago from Brilliance and had a wonderful experience. We returned and received the same outstanding, professional service! It was by far the best experience we have ever had purchasing a car. Thank you Brilliance Honda!! More

Outstanding Evan contacted me after my on-line inquiry. He was knowledgeable and efficient. Megyn handled financing and was likewise professional yet personable a Evan contacted me after my on-line inquiry. He was knowledgeable and efficient. Megyn handled financing and was likewise professional yet personable and handled painlessly. More