Brilliance Honda of Crystal Lake

I came in hoping to make a deal on a 2013 Honda Civic. I had a trade so I was hoping for a fair trade in offer and a good price on the new car. Max helped me find a car I really like, treated me fairly dur had a trade so I was hoping for a fair trade in offer and a good price on the new car. Max helped me find a car I really like, treated me fairly during the negotiations, and helped us get out the door with the new car - despite having to work late on a Saurday to get it done. We're very happy we took our business to Brialliance Honda. More

I met with Max Ring. He was a pleasure to work with in buying the car. Very professional and knowledgeable. I also worked with Darrel in finance. He was equally professional and a pleasure to work with. buying the car. Very professional and knowledgeable. I also worked with Darrel in finance. He was equally professional and a pleasure to work with. I felt no pressure during the experience with is not typical of many sales personnel. I live in Palatine, but felt the experience was worth the extra effort to drive to Crystal Lake. I learned of this Honda dealer ship by talking with a stranger that had an equally good experience. It was a chance meeting. Just shows you what good consistent standards can produce. Keep up the good work. More

We only went in to Brillance to buy out our leased 2010 Civic, but we left with a brand new 2014 Civic. Mike was GREAT! Went over all our options between buying the 2010 vs leasing the 2014. No pressure, Civic, but we left with a brand new 2014 Civic. Mike was GREAT! Went over all our options between buying the 2010 vs leasing the 2014. No pressure, just facts. We feel like we got a great deal on a great car from a great dealership. This is our 3 Honda from Brillance and I'm sure we aren't done yet!! More

I just recently purchased a 2014 CRV EX and am very satisfied with my purchasing experience. I originally went in to have my 2007 CRV serviced and ran into Max - (Max Ring has helped myself/wife and satisfied with my purchasing experience. I originally went in to have my 2007 CRV serviced and ran into Max - (Max Ring has helped myself/wife and daughter with our last car purchases.) While I was waiting for my car to be serviced, Max asked if I might possibly be interested in a new CRV - I said I wouldn't mind getting an idea of what kind of a deal I could get and so Max took me to see the CRV inventory which was nice because I got to see every color that the CRV came in. After taking one for a test drive I decided to see what Max and the dealership could offer in the way of a deal. I never felt any pressure to purchase and feel that the people at Brilliance Honda are very friendly and courteous in the dealings with the customer. Max is great and seems to be willing to go the "extra mile" to try and help you out. I thought the whole experience was pleasant and in the end, I felt the purchase price we settled on and trade in value I received was fair. I have always taken mine and my daughter's CRV to Brilliance Honda for servicing in the past and will continue to do so in the future. I've never had any complaints about the service work that has been performed on our cars. In short - Max Ring and Brilliance Honda make a great team. More

Max made miracles happen. I came in desperate for help and Max worked with me to help my situation out. They are all very friendly there and this is the 4th Honda we have purchased from Brillance. and Max worked with me to help my situation out. They are all very friendly there and this is the 4th Honda we have purchased from Brillance. More

BEST car buying experience we have ever had! Gary, our salesman, was so patient, eager, and kind. He listened to our wants, needs, and budget and MADE IT HAPPEN! No fussing around or pressure. We were nev salesman, was so patient, eager, and kind. He listened to our wants, needs, and budget and MADE IT HAPPEN! No fussing around or pressure. We were never rushed. After three separate visits to look at a Used Honda Pilot Touring, I actually brought him some baked goods to thank him and Kip. They went above and beyond in their customer service. Buying a used Pilot, there were some imperfections inside and outside the vehicle. However, they promised to repair some minor defects and detail the car. We were very impressed with the quality of the repairs and cleanliness. Almost looked like a brand new car! They allowed us to take the car home that night and really look it over; this sealed the deal. We were able to really examine the car and drive it on our own streets; it looked great in the driveway too! The next day we purchased the car. We were given a good price for our trade in as well. Darrell walked us through the financing options and beat our bank's rate! He was also patient, knowledgeable, and made us feel confident in our decision. Our overall experience was nearly flawless. We wished they would have come down an extra $500, but they did agree to install BRAND NEW running boards on the Pilot at no charge, which was a greater value that the $500 cash. In the end we are thrilled with our new car, and feel confident we got the ABSOLUTE BEST DEAL and BEST SERVICE around; we went to dealers Gurnee all the way to Tinley Park. Ask for Gary; he was truly fantastic; best sales experience we have ever had! More

This was my second car bought from Brilliance. I always find the staff friendly, helpful and completely knowledgeable of their product.. Never any overbearing attitude, just let me select the vehicle that find the staff friendly, helpful and completely knowledgeable of their product.. Never any overbearing attitude, just let me select the vehicle that I wanted, then proceeded to accommodate my needs. The Service Team is great...always takes care of my needs. The Service Manager and my service advisor are great and most of the staff know me by name...always giving me their best. More

Outstanding service, treats customers with courtesy and respect. I have purchased four cars from Max and hope to be around to purchase four more. Excellent dealership respect. I have purchased four cars from Max and hope to be around to purchase four more. Excellent dealership More

Very good experience from all parts of the dealership. Sales was informative, but not pushy. Management and finance were helpful. Overall a very good experience! Sales was informative, but not pushy. Management and finance were helpful. Overall a very good experience! More

We were extremely pleased with the level of customer service that we received from Max Ring at Brilliance Honda. We originally went in there for service on my CR-V, but I was in the market for a new car service that we received from Max Ring at Brilliance Honda. We originally went in there for service on my CR-V, but I was in the market for a new car for my wife. I didn't feel pressured to buy or receive an insane amount of phone calls about the possible sale. I greatly appreciated that! I told Max what she wanted in her new Civic, what we were willing to pay, and he helped us put it all together. Overall great experience. Thanks! More