Brilliance Subaru - Service Center

Great service department Took very good care of maintaining my new WRX. Very specious and comfortable waiting lounge with nice amenities. Plan on coming back for future s Took very good care of maintaining my new WRX. Very specious and comfortable waiting lounge with nice amenities. Plan on coming back for future service maintenance. More

Outback service Great customer service. Great communication and follow through. Parts were ordered and appointment made work completed in one day. All associates are Great customer service. Great communication and follow through. Parts were ordered and appointment made work completed in one day. All associates are friendly and courteous More

Seamless I was here for a couple of recall issues and my 24,000 mile service. There were no surprises. The waiting room was comfortable and the coffee is decen I was here for a couple of recall issues and my 24,000 mile service. There were no surprises. The waiting room was comfortable and the coffee is decent. More

Service was precise and delivered as promised. The loaner was clean and had a full tank of gas. When I picked up my car it was parked in the lot for easy a was precise and delivered as promised. The loaner was clean and had a full tank of gas. When I picked up my car it was parked in the lot for easy access. More

Oil change and tire rotation The gentle men was very friendly and listened to what I wanted done. Plus took extra care to make sure the car was ready for a trip The gentle men was very friendly and listened to what I wanted done. Plus took extra care to make sure the car was ready for a trip More

Excellent Service The service team has been absolutely excellent. Friendly, knowledgeable, and accommodating to our needs. The service team has even come out to our hou The service team has been absolutely excellent. Friendly, knowledgeable, and accommodating to our needs. The service team has even come out to our house to pick up our car and drop off a loaner 👍 I've never had that type of service with any dealership within my lifetime. More

Absolute Standout Service Even though the required service was rather expensive and took a couple of days to perform, the experience was exceptional. I was treated courteously Even though the required service was rather expensive and took a couple of days to perform, the experience was exceptional. I was treated courteously and professionally throughout the whole process from making the appointment, through dropping off the car, and picking the car up. The free loaner car was really nice. The service was performed very well on my vehicle and there was never any pressure to perform extra services. More

Quick appoitment All good except that tar that was supposed to be removed on fender was not. Porter Brandon was great. Took over an hour to determine service needs. All good except that tar that was supposed to be removed on fender was not. Porter Brandon was great. Took over an hour to determine service needs. More

Excellent Service Purchased a new WRX from another dealer and was having alignment issues from the get-go. Went back to that dealer to get an alignment under warranty - Purchased a new WRX from another dealer and was having alignment issues from the get-go. Went back to that dealer to get an alignment under warranty -- only to notice the alignment was never really corrected properly 100 miles later. Decided to go to Brilliance Subaru for two reasons: 1) MUCH closer to home and 2) We purchased a Forester from them very recently and was impressed by not only the sales/financing staff, but also the punctuality & quality of work from the service team's pre-delivery inspection (couldn't say the same about the dealer I purchased the WRX from...). This gave me a good idea of the kind of work they do and made me more confident in Brilliance. Brought the vehicle in on an appointment for the alignment and had a pleasant, professional interaction with Adam Mennella - got checked in and was told it'd be an hour or so. Enjoyed a few cups of water, perused the vehicles on the lot, chatted with Phil Liang (who we purchased the Forester from), and was out of there in under 45 minutes! Alignment was now how it SHOULD'VE been in the beginning and I even got a print out of the pre- and post-alignment numbers (had to poke and prod at the other dealer to get a copy). Went off on my day with a quick turn-around time, complementary car wash, and even more confidence in Brilliance Subaru's service team. I will be returning to Brilliance for the foreseeable future for all my service needs! More

Exceptional service at Brillance Subaru I came in for a recall repair on my 2016 outback and received excellent service from the assistant service manager (Derek Thomas) and the technician w I came in for a recall repair on my 2016 outback and received excellent service from the assistant service manager (Derek Thomas) and the technician who worked on my car (Angelo G.). In addition tot he mandated repair I asked to have a noise in the transmission at low speeds checked out. Angelo took me for a ride in my car so that I could explain the noise which he determined was normal for the CVT transmission. He seemed very honest and straight forward so I accepted his assessment More