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Brilliance Subaru - Service Center

4.9

37 Lifetime Service Reviews

1500 N. Randall Rd, Elgin, Illinois 60123

37 Reviews of Brilliance Subaru - Service Center

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July 17, 2018

"Clean and efficent"

- Chris K.

A through review was done of my car beyond the service I had made my appointment for and was presented to me in a clear and friendly manor. While I did not choose to do any of the additional recommended repairs at this time I am glad I learned what else needed to be done and in what priority.

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Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 10, 2018

"Brilliance Subaru"

- honda06

Service dept. and Rich D. answered some questions I had and did a great job. Have visited other Subaru dealers and have decided on Brilliance for my business.Thanks

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Yes
Employees Worked With
Jay Turner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rich Dencs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 10, 2018

"Timely manner"

- Familyof4

Adam helped me. He listened to what I had to say. Got me in a loaner and was out the door within 10 minutes. I was just surprised that they didn’t run my car through the free car wash.

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Recommend Dealer
Yes
Employees Worked With
Adam
April 08, 2018

"Great service"

- Sandra

Once again Brilliance did a wonderful job on my car. Took it in for service and the staff is as friendly as ever. Overall I'm satisfied with the work that they do. Thank you Brilliance!

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Yes
Employees Worked With
Derek
February 07, 2018

"Best dealership experience ever."

- David

I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very good job at a good price. Never had a problem. They don't overcharge like so many other dealerships and they don't try to upsell you on expensive maintenance. They so such good work that I've even had them do repair work on my Toyota Camry!

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Recommend Dealer
Yes
Employees Worked With
Adam
February 02, 2018

"Brilliance, takes care of their customers"

- Mr. Forrester2015

When it comes to service you are in and out, Brilliance understands the customers busy schedule. They also check service milage to make sure your on top of it when it comes to caring for your SUV

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Yes
Employees Worked With
Chris my salesman always stops over to make sure I am being taken care of
January 24, 2018

"Good service"

- RichardB

Ever since my recent oil change I am getting an error message that something needs attention. Screen shows a wrench and message says something needs attention. Will be brining the car back when I get a chance.

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Recommend Dealer
Yes
Employees Worked With
No idea
January 18, 2018

"Serviced Subaru"

- C.Martin

Brilliance Subaru has the most helpful and courteous service staff. Bought our car from Gary Lang, but find their service staff to be rude and condescending. Do NOT experience that at Brilliance.

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Yes
Employees Worked With
Service department
January 06, 2018

"Most accommodating "

- Gordon

My battery died. I called my local mechanic, a local farm equipment store, and Brilliance Subaru. Brilliance got me in almost immediately, and replaced the battery while I waited in their very comfortable waiting room with a cup of hot chocolate. In my hastily-arranged contest for "Most Accommodating", Brilliance was the winner.

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Recommend Dealer
Yes
Employees Worked With
Don't remember
December 21, 2017

"Great Service"

- Laura Landseadal

Service was good and they quickly made a warranty repair during the scheduled check up! there was a nice waiting area so i could work while i waited.

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Yes
Employees Worked With
Cant remember
1
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