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Brilliance Subaru - Service Center

4.8

42 Lifetime Service Reviews

1500 N. Randall Rd, Elgin, Illinois 60123

42 Reviews of Brilliance Subaru - Service Center

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January 19, 2019

"Pleasant, Expeditious, and friendly!"

- CrossTrek1

My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the repair parts and advised he'd call to set up an appointment to do the work. I received the call later that week, set the appointment and was told at that time a Rental Car would be provided at no charge since the repairs would take a day to complete. When I arrived for the appointment I was greeted by Adam who processed the paperwork, arranged for the loaner, explained it's operation and told me he'd call when my car was ready. I received the call the next day and went in to retrieve the vehicle. I don't know the mechanics name who did the work, but he should be commended as well, the automobile runs and performs like new. I do appreciate the staff at Brillance in Elgin. They made this transaction flow, and got the work done in very good time!

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Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Derek Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 16, 2019

"Simple need. Updating Sirius radio. "

- Bill

The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Waiting time was minimal,

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Recommend Dealer
Yes
Employees Worked With
Rich Dencs
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 11, 2019

"Warranty Issues"

- carolann50

Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in the car. Both are patient and well informed.

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Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Fred
December 28, 2018

"Timely, friendly, efficient."

- Bobo48

You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me by Jason.

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Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Ring
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 29, 2018 -

Brilliance Subaru responded

Thank you for taking the time to write a review. I hope that you are enjoying your new vehicle, see you for service! Jim DaLuga General Manager Brilliance Subaru

October 15, 2018

"hour and a half oil change"

- kiver1

Had an appointment for 10:45 oil change..got there at 10:30 left at 12:00.. just an oil change nothing more. No respect for other peoples time.

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Recommend Dealer
No
Employees Worked With
No idea who serviced my car
July 17, 2018

"Clean and efficent"

- Chris K.

A through review was done of my car beyond the service I had made my appointment for and was presented to me in a clear and friendly manor. While I did not choose to do any of the additional recommended repairs at this time I am glad I learned what else needed to be done and in what priority.

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Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 10, 2018

"Brilliance Subaru"

- honda06

Service dept. and Rich D. answered some questions I had and did a great job. Have visited other Subaru dealers and have decided on Brilliance for my business.Thanks

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Recommend Dealer
Yes
Employees Worked With
Jay Turner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rich Dencs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 10, 2018

"Timely manner"

- Familyof4

Adam helped me. He listened to what I had to say. Got me in a loaner and was out the door within 10 minutes. I was just surprised that they didn’t run my car through the free car wash.

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Recommend Dealer
Yes
Employees Worked With
Adam
April 08, 2018

"Great service"

- Sandra

Once again Brilliance did a wonderful job on my car. Took it in for service and the staff is as friendly as ever. Overall I'm satisfied with the work that they do. Thank you Brilliance!

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Recommend Dealer
Yes
Employees Worked With
Derek
February 07, 2018

"Best dealership experience ever."

- David

I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very good job at a good price. Never had a problem. They don't overcharge like so many other dealerships and they don't try to upsell you on expensive maintenance. They so such good work that I've even had them do repair work on my Toyota Camry!

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Recommend Dealer
Yes
Employees Worked With
Adam
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