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Brilliance Subaru - Service Center

Elgin, IL

4.9
206 Reviews

206 Reviews of Brilliance Subaru - Service Center

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April 23, 2024

I like the video the service department shares of the vehicle inspection. It provides better insights as to the vehicle condition - especially things like air filter condition, underbody, etc. We have More

by greg.vasilopoulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 04, 2024

Friendly and courteous service. They are thorough and I feel like my vehicle is being taken care of by knowledgeable staff and technicians. More

by John P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Brilliance Subaru responded

John P, Thank you very much for the 5 star review and trust in Brilliance Subaru. We look forward to seeing you next time. Jim DaLuga General Manager

Helpful
April 04, 2024

The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

Helpful
April 02, 2024

Excellent overall experience, from getting a convenient appointment quickly, to good repairs done in good time. Very friendly people, happy to be a new customer! More

by spdrjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember who I dealt with, but great, 5 Star
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Apr 07, 2024 -

Brilliance Subaru responded

spdrjeff, Thank you very much for the wonderful review. I am happy hear that your fist visit with our Service team went so well. We look forward to your next visit. Jim DaLuga General Manager

Helpful
March 28, 2024

Everyone was very friendly and helpful, and made my visit very pleasant. They always take exceptional care of my 10 year old BRZ! More

by Kathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 31, 2024 -

Brilliance Subaru responded

Kathryn, Thank you very much for the 5 star review. We appreciate your loyalty to our Service Department and we look forward to seeing you next time. Jim DaLuga General Manager

Helpful
March 27, 2024

Very personable folks and quick thorough service. Al questions were answered i depth and courtiosly. More

by Bschwemler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Brilliance Subaru responded

Bschwemler, Thank you very much for the 5 star review. We really appreciate the business and we look forward to seeing you next time. Jim DaLuga General Manager

Helpful
March 05, 2024

Every time I come in for service I am treated with respect and answer my questions . More

by placenciaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2024 -

Brilliance Subaru responded

placenciaj, Thank you very much for the 5 star review. I am happy to hear that you are pleased with our Service Department and we look forward to your next visit. Jim DaLuga General Manager

Helpful
February 29, 2024

Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

Helpful
February 01, 2024

The service department always provides exceptional service and today was no exception. Kim was very attentive and cheerful and made the visit an enjoyable one. I would recommend this dealership and ma More

by dick1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
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Feb 04, 2024 -

Brilliance Subaru responded

Dick, Thank you very much for the amazing review! We really appreciate your loyalty to our dealership and we look forward to your next visit. Jim DaLuga General Manager

Helpful
January 31, 2024

Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Winchell
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Feb 04, 2024 -

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

Helpful
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