Brinson Ford of Athens - Service Center

I gave the above review because everybody that i have dealt with on all of the occasions i have used brinson for my service needs have been very friendly, knowledgeable, and made for a great experience! dealt with on all of the occasions i have used brinson for my service needs have been very friendly, knowledgeable, and made for a great experience! I will continue to use Brinson for my service needs and it is likely that when the time comes i will Purchase my next Vehicle from Brinson. So Thank you for the great experience and the job well done!! More

I have always relied on the Athens dealership to fix my problem when I need a repair and they have always handled it very well. They have let me have a rent car free of charge in the past and this time I w problem when I need a repair and they have always handled it very well. They have let me have a rent car free of charge in the past and this time I was offered someone to pick me up and take me to the dealership to pick up my car when it was fixed. Customer service is very accommodating. I will say I am very disappointed in the vehicle itself. I drove another Navigator for 10 years and had very little repairs over those 10 years and this one has had problems from the beginning. It looks great but has been a big disappointment in workmanship in relation to the price you pay for it. I purchased the second Navigator based on the great preformance of the first one but I should have purchased something else. I hope they have a better Navigator out now than they did in 2007. Thank you for letting me vent. More

My ratings for the service department are based on the number of visits that have taken place over the last 19 months. This includes both our family vehicles, routine service, preventative maintenance an number of visits that have taken place over the last 19 months. This includes both our family vehicles, routine service, preventative maintenance and repairs as needed. I am always greeted, my maintenance requirements listened to and those maintenance items are handled in a courteous, professional and timely fashion. I am informed of any/all findings, advised of any additional or future items to consider for scgeduling purposes. It's good to know that Brinson Ford Athens is there to take care of my automotive needs. More

I have had my 2002 Ford Explorer Sport serviced at Brinson Ford from March, 2008 to present (July, 2011). They have always done quality work, and the service folks (Bill and Mac) have been great to wo Brinson Ford from March, 2008 to present (July, 2011). They have always done quality work, and the service folks (Bill and Mac) have been great to work with. They recommend things that need to be done, but more importantly, they don't try to get me to agree to doing work that isn't necessary. This has resulted in a necessary trust that I value. More

in and out quick. Servive guy recognized my problem and was right. lounge area is nice. I just wish you had more choices on a new car. was right. lounge area is nice. I just wish you had more choices on a new car. More

I have dealt with other Ford Dealers in the past and after finding Brinson Ford, I am completely well satisfied with the service you accomplish. after finding Brinson Ford, I am completely well satisfied with the service you accomplish. More

I am recognized and treated as a person not a figure. Always get great advice even if I don't like it, but it is truthful. Folks there are not pushy, I don't need the hard sell. That is why, oh, and I fo Always get great advice even if I don't like it, but it is truthful. Folks there are not pushy, I don't need the hard sell. That is why, oh, and I follow Mac where he goes, I go. More

In February 2010 they replaced 3 injectors. That improved the fuel mileage 2.4 MPG. The mileage started dropping in May and has gone to 14.2 MPG. Today I am back at the dealership to have a new a improved the fuel mileage 2.4 MPG. The mileage started dropping in May and has gone to 14.2 MPG. Today I am back at the dealership to have a new alternator installed and the injectors checked. As I was someone was checking me in, Mac came by and spoke to me by name. The service was great and personable. The price of upkeep on this Ford F250 diesel has been very high. More

Oftentimes the service staff is short-handed, so it takes a bit to get things started. Then, the service usually takes longer than it would seem to require. I usually find that it's quicker for me to drive a bit to get things started. Then, the service usually takes longer than it would seem to require. I usually find that it's quicker for me to drive across Tyler (I work on the other side of Tyler) to Tyler Ford during lunch to get my oil changed. It's usually much quicker there. Saturday is the only time I can take a car for service to Brinson, and I'll only go if I don't have anything else scheduled. More

I went in twice to have my oil changed and both times the service man just set at his desk and looked out the window at me. He was not talking on the phone or doing anything that I know of. Just set there li service man just set at his desk and looked out the window at me. He was not talking on the phone or doing anything that I know of. Just set there like asleep. I left and went to another dealer and had it changed. Don't know if I will ever go back. More