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Bronx Honda - Service Center

Bronx, NY

4.2
2,808 Reviews

2,808 Reviews of Bronx Honda - Service Center

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August 11, 2021

The customer service once in office is excellent. However, it’s hard to speak to anyone on the phone. I have to call over multiple days and leave voicemails. I rarely get a call back regardless of wh More

by TERESESBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Bronx Honda responded

Thank you so much for your feedback, we are constantly trying to improve our customer service, including our phone system. If you ever have trouble reaching us again, please let me know, you can reach me at marcie@bronxhonda.com. --Marcie

August 11, 2021

Victor is absolutely the best to go to. He’s so polite and goes above and beyond to assist. He’s the only one I would go to! More

by VIONETTEMERCADO26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Bronx Honda responded

Thank you very much, I agree 100% about Victor! We are very grateful to you for supporting Bronx Honda! --Marcie

August 11, 2021

Professionalism is the the right description of the dealer. Besides,punctuality is synonymous with them. The staff is always on time to meet the demands of their numerous customers including me. More

by gyamfiowusu27
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Donato
Aug 11, 2021 -

Bronx Honda responded

We are very grateful to you for your loyalty and for supporting Bronx Honda!!! Please let me know the next time you will be at our Zerega or East Tremont location so I can say hello. All the best, Marcie marcie@bronxhonda.com

August 11, 2021

Excelente servicio me atendieron tan pronto llegue al sitio. El servicio al cliente buenísimo Victor Mercado muy atento y me explico unos pequeños detalles. More

by MOTERO62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Bronx Honda responded

Muchas gracias, les estamos muy agradecidos! --Marcie

August 10, 2021

Latoya was my service representative. She provided excellent customer service and was a pleasure to work with. I got everything I needed done in one appointment. More

by Honda2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latoya was Excellent!
Aug 11, 2021 -

Bronx Honda responded

Thank you for supporting Bronx Honda, we are very grateful. And thank you for the great feedback about Latoya! --Marcie

August 10, 2021

Staff was pleasant but the wait was too long for an oil change and cut update. You guys should keep that minimum of an hour instead of almost 3hrs. More

by DIMPLES5964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Donato
Aug 11, 2021 -

Bronx Honda responded

Thank you for letting us know about your experience! We are trying to shorten the time for oil changes, so please give us anothe chance the next time your car requires maintenance. --Marcie

August 07, 2021

The lady that help me was very useless. I took my car for a full tuneup and they gave me my car back with the tpms light on. They didn’t even take off the light or try to. I took in my car at 10:22 and wait More

by Ivelissecorrea01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2021

Was real nice experience yes I’ll recommend it real nice service jj u u I un j I j j j j j j More

by JORGEPAEZ031683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Donato
August 07, 2021

My experience at Bronx Honda service is always excellent from the parking attendant to the service dept..thank you Victor fir always making me feel part of the Honda family More

by Mir911mr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Bronx Honda responded

Thank you for your loyalty to Bronx Honda, we are extremely grateful to you! And Victor rocks! All the best, Marcie

August 07, 2021

BRONX Honda were on the money they were friendly respectful did the work in a timely manner they took the time to call me when my car was ready More

by Aronda Vereen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcie Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Bronx Honda responded

Welcome to the Bronx Honda family, and thank you for sharing your experience with us! Please let me know the next time you are dropping off your car for service so I can say hello. All the best, Marcie

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