Bronx Honda - Service Center

In the month of June, after finally getting someone to answer the phone there, I was given an appointment for July 21st. I had to be specific about what service was needed. After arriving and waiting, I w answer the phone there, I was given an appointment for July 21st. I had to be specific about what service was needed. After arriving and waiting, I was told that they did not have the master key available to cut for my car. Imagine waiting a whole month for an appointment, getting there, waiting, and they don’t have what you came there for?! Fortunately, they had the valet key to cut a copy for me but, that wasn’t what I made the appointment for. Outside of that, the young lady that checked me in was very nice. More

Excellent customer service, try to contact victor on service, he’s the best and always answering all the inquiries you might have, thanks guys for everything service, he’s the best and always answering all the inquiries you might have, thanks guys for everything More

I have been a loyal customer for 8-10 for the 1st time I forget to register with a counselor before going to the waiting area (my 4 years old only grandson was a the hospital) after I spent "3 hours" in the forget to register with a counselor before going to the waiting area (my 4 years old only grandson was a the hospital) after I spent "3 hours" in the waiting area I went to Victor to find out why My car wasn't done. Victor yelled at me, keep on going on and on telling me: you've been a customer for so long how come you forgot" over and over After this, I told can you just stop and register me. Then Jessie a Hispanic young girl added out loud: " it doesn't matter if we put a big Sign with LED lights, they will continue to do it (meaning going straight to the waiting area). Spoke to the manager a white old guy; I told they yelled at me and so on; he asked my name ; and Victorio said " she's the last on my list" just to let me know how much longer I had to wait since I was the last one. After 1 1/2 hour on my second wait time I stood looking for Victor, he was no way to be found, Jessie was in her phone all the time she was free. The manager saw me searching; told me They are running the recall test; I said when are they they going to be done by 6 or 7; He replied: oh now you've been sarcastic; I replied: you you didn't like but when I came to you ti complain about what they did to me, you took their side with being neutral and fair. I was yelling at, humiliated in from if eve Ian's o am 64 years old. Suggestion: 1) the employee who receive the car out side at the booth just have to tell the customer: "Talk to a counselor BEFORE you sit down in the waiting area so they can send your car to the shop" I have to say that Anthony or Antonio from inside the garage came out to greet me to let me that all was well done; I felt very happy about that simple act. 2) Jessie instead was adding sarcasm to every situation she can go to the waiting area and ask: Has everyone here seen or talk a counselor after dropping your car. That would be time well spent for which she's getting paid instead of browsing phone. More

Great service definitely will recommend this location. Very friendly and professional. Location is also clean and very well Managed. The representative victor is a great person location. Very friendly and professional. Location is also clean and very well Managed. The representative victor is a great person More

The customer unfortunately doesn't come first at this place. Go to Yonkers if possible. place. Go to Yonkers if possible. More

The earliest appointment was more than a month away. Communication was very poor. I couldn’t reach a service person, they didn’t return voicemail and they didn’t keep me informed about the progress of m Communication was very poor. I couldn’t reach a service person, they didn’t return voicemail and they didn’t keep me informed about the progress of my vehicle. More

The only thing I didn’t like is that it took them two days to reach out to me to let me know about what they found wrong with my vehicle. I only got a call back when I finally was able to get in contact days to reach out to me to let me know about what they found wrong with my vehicle. I only got a call back when I finally was able to get in contact with someone. Other than that I am thankful that my vehicle is repaired and a timely fashion. More

Never teke the phone wen my care was there since one month and never sent SMS informe me about my care .is no good costumer service. month and never sent SMS informe me about my care .is no good costumer service. More

Never again put my car in this Honda service. They keep my car in there for a week without fixed. I call 3 time each day they keep say they will call back but never call back. The whole staffs is lack of c my car in there for a week without fixed. I call 3 time each day they keep say they will call back but never call back. The whole staffs is lack of customers service. More