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Bronx Honda - Service Center

Bronx, NY

4.2
2,825 Reviews
Call Service Center (718) 892-3300

2,826 Reviews of Bronx Honda - Service Center

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February 10, 2023

I do not recommend this place to do any car service never in my life had a bad experience like this. More

by ANEUDY1714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Mercado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
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Feb 10, 2023 -

Bronx Honda responded

Please email me at marcie@bronxhonda.com so I can understand your experience and conduct a review. Thank you. --Marcie

Feb 10, 2023 -

ANEUDY1714 responded

I went to the place to change the oil in my vehicle on January 23, after waiting for 2 hours they told me that the service to my vehicle will not be possible because it had a screw that was aftermarket but I was there on August 29 and they did the service without any problem on January 23rd, that day of the service, Mr. Victor told me that they forgot to tell me that detail and it was not in the service notes either. On January 23, before handing me over, they left the engine without oil in the engine and with the oil filter with a hole, which I had to call to a tow truck to avoid damaging the vehicle's engine.

Feb 13, 2023 -

Bronx Honda responded

On your recent visit, we explained that we cannot perform an oil change due to the after-market drain bolt leaking A LOT of oil. We determined that a new Honda oil pan is needed and gave you the cost estimate. We also put this in the multi-point inspection. Back in August, we noted that someone had installed an after-market drain bolt but in the ensuing 5 months it has become a more serious problem. We apologize for not thoroughly explaining the repercussions of using after-market parts in August. Please let us know if you want us to do the repair that we quoted for you Thank you for reaching out. --Marcie

February 10, 2023

They move very slow. Waited 3 hours jus for an oil change and that’s really uncomfortable More

by Starboy
Service Time
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Report | Print
Feb 10, 2023 -

Bronx Honda responded

Thank you for the feedback, it is important to us. I apologize for the wait time. If you email me your name at marcie@bronxhonda.com, I will look into what happened. --Marcie

February 09, 2023

Convenient fast service good personnel been coming to Honda Bronx for Over twenty one years More

by Hecrodguez219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2023 -

Bronx Honda responded

Thank you very much, we are grateful to you for your loyalty to Bronx Honda! Let me know the next time you visit us (marcie@bronxhonda.com) so I can say hello in person. All the best, Marcie

February 06, 2023

I was greeted with smiles and laughter. Of course exceptional service from Latoya and the team. I enjoyed the atmosphere and the experience with my service. More

by aadames83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Report | Print
Feb 07, 2023 -

Bronx Honda responded

Thank you so much, we are always happy to exceed our customers' expectations! And thank you for the shout-out to Latoya! --Marcie

February 05, 2023

The i customer service representative was friendly, professional and knowledgeable. Made me feel at ease More

by claudmod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Bronx Honda responded

Thank you for supporting Bronx Honda! --Marcie

February 04, 2023

Quick great service. No wait. Very nice Nd professional. Thank you so much for your help. More

by nyc0119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
Report | Print
Feb 04, 2023 -

Bronx Honda responded

Thank you very much, we appreciate you! --Marcie

February 03, 2023

X X X X X X X X X X X X X X X More

by LIALVAREZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Report | Print
Feb 25, 2023 -

Bronx Honda responded

Thank you! --Marcie

February 02, 2023

Maintenance people take too long It took four hours to do it oil and filter change More

by JJIMENEZ1726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Report | Print
Feb 02, 2023 -

Bronx Honda responded

I'm sorry it took too long to do your oil change, I hope your service advisor informed you of the wait time. I hope you will give us another opportunity to service your car in a time-efficient manner. --Marcie

February 02, 2023

Very great dealership! They helped me with my recall very appropriately. I would recommend them to anyone. More

by J.sankar5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Report | Print
Feb 03, 2023 -

Bronx Honda responded

Thank you very much, we appreciate you! --Marcie

January 29, 2023

Car was not fixed when I got it back. Waiting for another part that they hope will clear the dashboard error codes. Latoya is awesome to deal with. Make the customer feels like she knows More

by mrvmess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Report | Print
Jan 29, 2023 -

Bronx Honda responded

Thank you so much, I agree with you 100% about Latoya! I am very sorry that we could not get the part in right away, but I promise you we are going to get this fixed! All the best, Marcie

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