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Bronx Honda - Service Center

Bronx, NY

4.2
2,826 Reviews

2,826 Reviews of Bronx Honda - Service Center

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January 26, 2023

El carro estaba ready el mismo día que lo lleve y si no hubiese sido porque fui a buscarlo al otro día nunca me llaman y llame como 10 veces y lo que el servicio al cliente decía que taban trabajando en el More

by JBATISTA219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Mercado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Bronx Honda responded

Envíeme un correo electrónico a marcie@bronxhonda.com para que podamos analizar lo que sucede. Cuando cerró su pedido de reparación, recibió un mensaje de texto. --Marcie

January 25, 2023

staff were courteous and amicable. They were able to fit me in their schedule immediately the day after the incident and had the vehicle ready within two days. More

by o.collazojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
Jan 27, 2023 -

Bronx Honda responded

Thank you for supporting Bronx Honda! --Marcie

January 24, 2023

Engine light was back on after 2 days won’t take it back there again More

by XAVIER.A.PARKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Latoya Thompson
Jan 24, 2023 -

Bronx Honda responded

Hi, can you come in this week so we can take a look -- email me at marcie@bronxhonda.com. Engine lights have separate and individualized codes. If we made a mistake, we will make it right, but it is also possible that the latest engine light is indicating a separate problem. Thank you. --Marcie

Jan 24, 2023 -

XAVIER.A.PARKS responded

I already took care of the problem went to another Honda shop thank you

January 22, 2023

She was nice, present and good spirited. She knew her job very well. Great customer service. More

by Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Jan 22, 2023 -

Bronx Honda responded

Thank you very much - we are lucky to have Latoya here, and we are grateful for your support! --Marcie

January 22, 2023

She is one worker pf honda thankz for help me to get my car ready quickly More

by DENNY8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
Jan 22, 2023 -

Bronx Honda responded

Thank you for supporting Bronx Honda! --Marcie

January 16, 2023

I was treated with such respect and manner, that's one of the reasons why I will always choose Honda. More

by MINERVABORRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Jan 16, 2023 -

Bronx Honda responded

Thank you so much for the great feedback, we appreciate you! --Marcie

January 15, 2023

At my last appointment I was extremely disappointed. I made an appointment for 9 Am for an oil change and tire rotation. I was told the wait time would be around an hour. I followed up with service rep More

by TERESESBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
Jan 15, 2023 -

Bronx Honda responded

Hi, please email me at marcie@bronxhonda.com so I can follow up on your feedback and speak with our manager. I apologize for the long wait time and lack of communication, and I hope you will give us an opportunity to make this right. --Marcie

Jan 31, 2023 -

TERESESBROWN responded

Hi Marcie, Thank you for responding publicly. I am in Bronx Honda’s system under this very same name. I don’t see why I have to now send another email for you to speak with your manager or me. I typically get phone calls and emails from Bronx Honda, but no one has called or emailed me to discuss how to make this right.

January 15, 2023

Fast courteous great service friendly staff never had a bad experience here yet 5 stars More

by 2017 crv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2023 -

Bronx Honda responded

Thank you so much, we are grateful to you for your loyalty to Bronx Honda! --Marcie

January 15, 2023

They give you good fast service and they explain well what your car has to do it More

by KATTYPC37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2023 -

Bronx Honda responded

Thank you very much, we are grateful to you for supporting Bronx Honda! --Marcie

January 15, 2023

I ask for the recalls that American Honda said I got and they only did one .I also find a screw size 8mm on the front passenger side carpet of the car , I hope is not from the air bag part that was replaced More

by Fernandorr11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
Jan 15, 2023 -

Bronx Honda responded

Please email me at marcie@bronxhonda.com so I can review your repair order. It is possible that your vehicle did not need any additional recall work, even though you received a notice about it -- your advisor should have explained this. If you email me your name, I can look into it and get back to you. I am confident we performed the airbag recall correctly, but if you want to stop by, we can double-check for you. --Marcie

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