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Bronx Honda - Service Center

Bronx, NY

4.2
2,809 Reviews
Call Service Center (718) 892-3300

2,809 Reviews of Bronx Honda - Service Center

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June 30, 2022

I was there for a maintenance and they were very attentive and respectful of my time. Well recommend this place More

by ARLENY-V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2022 -

Bronx Honda responded

Thank you very much, we appreciate your support! --Marcie

June 30, 2022

The dealership I went to did a good job on fixing my car, i recommend going there More

by Joti
Customer Service
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoyathompson
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Jul 31, 2022 -

Bronx Honda responded

Thank you very much for supporting Bronx Honda! We hope you see you down the road! --Marcie

June 30, 2022

The service advisor Latoya Thompson was friendly, helpful and very informative. However, the amount of time for the service to be completed took too long. More

by CKLEIN93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2022 -

Bronx Honda responded

Thank you so much for the shout-out to Latoya, we appreciate you! I apologize for the wait time. --Marcie

June 30, 2022

Cost of diagnostic alone without solving the problem is just too much which should be considered More

by PRIASA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Latoya Thompson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2022 -

Bronx Honda responded

Thank you for the feedback. We charge a diagnostic fee because of the time and expertise required to properly diagnose your car and determine what repair is needed. Sometimes the diagnostic process is more difficult than the repair! If the repair is covered by a warranty, you do not pay the diagnostic fee. I hope this helps, but if you have any questions, email me at marcie@bronxhonda.com. --Marcie

June 29, 2022

They attended me quickly and efficiently, Glad service like this is available in the bronx today. More

by cesdott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanci Edmondson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JESSICA MATTSON
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Jun 29, 2022 -

Bronx Honda responded

We are so glad we exceeded your expectations! We hope to see you again soon! --Marcie

June 29, 2022

Victor is service was a professional and was very happy with the victor in the service department More

by Lmera1135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2022 -

Bronx Honda responded

Thank you so much! We appreciate you! --Marcie

June 29, 2022

Bad service. actually I gave a review on Google the person who answered instead of find a solution to improve your service she was trying to cover and protect the More

by matias77787
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Mercado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2022 -

Bronx Honda responded

Hi, I reviewed your service history and discussed your review with our service manager. When you brought your car in for an oil change and diagnostic, we explained that you needed to leave your car here because the diagnostic could not happen within 2-3 hours. You insisted on waiting but then demanded your car back before we could perform the diagnostic. The oil change was performed. We are always trying to improve operations, and we appreciate your feedback. I will be working with our team to ensure that customers fully understand our policy regarding leaving your car for all diagnostics. --Marcie

Jul 06, 2022 -

matias77787 responded

No that’s not true! you can ask victor he never explained to me that I had to leave the car. People who came later than me had their card Ready so I asked victor what happened with my car he told me that the Mecanic was busy the other are only oil changers so I told him ok if you are not able to check my car I will take it then, and after that he told me if I want the oil change since I was been waiting for more than 2 hours. I said ok, wait for nothing so at least oil change, but now you are using the oil change as excuse for being not able to make the service this is not the first bad experience I have at Bronx Honda thanks to that I have the opportunity to go to other Honda service and big difference in service you guys are in diapers in customer service

June 29, 2022

Latoya was professional - courteous and thorough in explaining the issue with the car. Hang on to her, give her a pay raise. More

by Ozzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2022 -

Bronx Honda responded

Thank you for the great feedback, we are very lucky to have Latoya here at Bronx Honda! --Marcie

June 28, 2022

Great service, friendly, and quick service as well. Christina was wonderful, helpful and extremely knowledgeable. More

by we.garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina
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Jun 28, 2022 -

Bronx Honda responded

Thank you so much, I will be sure to share this with Christina! Let us know if you ever need anything. --Marcie

June 28, 2022

My Car still didn’t get fixed , some workers are inexperienced , lazy and non caring More

by BXFINEST06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Latoya Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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