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Bronx Honda - Service Center

Bronx, NY

4.2
2,825 Reviews
Call Service Center (718) 892-3300

2,825 Reviews of Bronx Honda - Service Center

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July 01, 2022

Great service, they serviced it even though my appointment was next week. Mirror was fixed well. More

by AKISHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Report | Print
Jul 31, 2022 -

Bronx Honda responded

Thank you for supporting Bronx Honda! --Marcie

July 01, 2022

Dealerships seems to be fine. The people are nice enough However it was very difficult to get through to the service dept by phone. It took me a long time to finally get som More

by klabate1127
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Report | Print
Jul 01, 2022 -

Bronx Honda responded

Thank you so much for the feedback, we appreciate you! We are always trying to improve our operations, including answering the high volume of calls. I hope you were told about the Bronx Honda website and app, which allow you to schedule your service online. Let us know if you ever need anything. --Marcie

July 01, 2022

Very expensive to install a starter. Other than that the rep was great she was professional and kind More

by IZZY118
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
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Jul 31, 2022 -

Bronx Honda responded

Thank you for supporting Bronx Honda and for the great review! Unfortunately, starters are expensive to purchase from the factory, but I'm glad you got to know our wonderful staff! --Marcie

June 30, 2022

Beautiful people nice enrgy and environment. Very knowledgable for my problem that i had fixed More

by Og7044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
Report | Print
Jun 30, 2022 -

Bronx Honda responded

Thank you so much, we are always happy when we exceed your expectations! Please let us know if you ever need anything! --Marcie

June 30, 2022

Car was kept numerous days with no updates returned car with a dent got no help from Honda had to keep calling More

by Bdelgado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Mercado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2022 -

Bdelgado responded

Car was kept numerous days with little to no updates. Was told I would not have to pay for services ended up paying 491$. My car was returned with a dent in the front passenger side. Honda was not helpful or responding. Advisors are nice and mostly helpful. But I was unsatisfied with how long my car took and now I have a dent I need to also come out of pocket for now. Highly disappointed overall.

Jun 30, 2022 -

Bronx Honda responded

Hi, we needed to order the sectional hoses for the AC as well as the condenser. The condenser was covered under warranty but not the sectional hose. As for the dent, we will need to review the video we took when you dropped off the car, as well as all the security footage while we worked on the car. Your service advisor received your message but he has not been able to call you back yet. As soon as he is free, he will call you. Thank you. --Marcie Show quoted text

Jul 06, 2022 -

Bronx Honda responded

Hi, I reviewed the photos we took of your car when it was dropped off, and the dent is visible in the pictures. Thank you. --Marcie

Jul 06, 2022 -

Bdelgado responded

Can you send the photos to my Email on file and let me know when you sent them thanks

Jul 12, 2022 -

Bdelgado responded

Hello this is the second time I am reaching out for the pictures taken of my vehicle before work was done on it. You stated there was no damage done and it was in the photos. Poor response time once again. I would like to request those photos sent to me email as requested the first time thank you very much in a timely manner.

Jul 19, 2022 -

Bdelgado responded

Hello it is 07/19/2022 and my third attempt trying to verify if Honda can send me pictures of my car that they take and keep before servicing anyone’s vehicle. At this time they continue to not respond to their claim that they did not do any damage to my car. And continue to not send me photos they took. Ms. Marcie has done a terrible job on updating me. Very terrible customer service skills. Has not been helpful at all. My next step is to report this team to Honda Corporate for their failure to properly investigate.

June 30, 2022

All Dealerships employees were courteous & polite & helpful. . Clerk at front desk was very informative & polite. More

by HFMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
Report | Print
Jul 31, 2022 -

Bronx Honda responded

Thank you for supporting Bronx Honda and for the shout-out to Latoya! --Marcie

June 30, 2022

I was there for a maintenance and they were very attentive and respectful of my time. Well recommend this place More

by ARLENY-V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
Report | Print
Jun 30, 2022 -

Bronx Honda responded

Thank you very much, we appreciate your support! --Marcie

June 30, 2022

The dealership I went to did a good job on fixing my car, i recommend going there More

by Joti
Customer Service
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoyathompson, Latoya Thompson
Report | Print
Jul 31, 2022 -

Bronx Honda responded

Thank you very much for supporting Bronx Honda! We hope you see you down the road! --Marcie

June 30, 2022

The service advisor Latoya Thompson was friendly, helpful and very informative. However, the amount of time for the service to be completed took too long. More

by CKLEIN93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya Thompson
Report | Print
Jul 31, 2022 -

Bronx Honda responded

Thank you so much for the shout-out to Latoya, we appreciate you! I apologize for the wait time. --Marcie

June 30, 2022

Cost of diagnostic alone without solving the problem is just too much which should be considered More

by PRIASA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Latoya Thompson
Report | Print
Jul 06, 2022 -

Bronx Honda responded

Thank you for the feedback. We charge a diagnostic fee because of the time and expertise required to properly diagnose your car and determine what repair is needed. Sometimes the diagnostic process is more difficult than the repair! If the repair is covered by a warranty, you do not pay the diagnostic fee. I hope this helps, but if you have any questions, email me at marcie@bronxhonda.com. --Marcie

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