Went to Brookfield motors with my Magnum RT for a simple oil chg and tire rotation. As I take extreme care in maintaining my RT's appearance, I was already leery of having someone put a socket, or worse an IMPACT TOOL, to my beloved car's lugs. Imagine my dismay when I was advised that the previous owner had rounded the corners of the lugs just enough to make it impossible to remove them with the proper tool. INSTANT ulcer, with visions of some "get it done, get it out of here" service tech going to town on my wheels with a hammer and socket set. Not to worry though. Troy, the service manager assured me that they would complete the job scratch free. And he did, even taking the time to mock up a piece of cardboard and place it over the alloy wheel to keep them clean and scratch free. 99.9% of dealerships will NOT take the time to do this. They will instead blast them off with an impact gun and send you out the door without saying the word. I was extremely happy with my first experience at Brookfield motors and will now go there for all of my service. Although this was probably no big deal to Troy and his staff, it is this type of attention to detail that will keep a customer coming back. Thanks again!