Brookville Auto Group Chevrolet

Not happy! !! I had service done. I was getting a service code and also my back up camera was not working. They suggested replacing the battery, reprograming !! I had service done. I was getting a service code and also my back up camera was not working. They suggested replacing the battery, reprograming and replacing the video processing control. They did battery and reprogramming but didnt have the video processing control. They made me pay for the part $410 plus tax. A little suspect right there. After I left I never had the problem with the back up camera again. I called and said i dont want to install the part since it will be another $ 500 to install the part for something that is not a problem. Called Peter in service who was very nice but proceded to tell me I have to go there in person and speak to the Parts Manager Joe to get a refund and even then it is unlikely I will get it. They misdiagnose the issue and now I have to waste my time to go and fight with someone to get a refund. Not fair i don have the time to waste for their mistake. I run a service business and I would not do this to my clients. Next stop Google, BBB, Facebook and every other site that will take review. Poor customer sevice very sleazy Anthony 917-807-5413 More

Advantage Chevrolet All I can say to anybody considering utilizing the service department at this dealership is to GO SOMEWHERE ELSE - unless you are VERY skilled in automotive and are prepared to diagnose utilizing the service department at this dealership is to GO SOMEWHERE ELSE - unless you are VERY skilled in automotive and are prepared to diagnose your own car, then actually get in touch with the service manager to MAYBE get your vehicle in and serviced appropriately.  You have to hold them by the hand to help them understand the problem with the vehicle and how to fix it. I live in the area but can never come back to this dealership again for service.  In January 2023, I noticed a buzzing sound in my back window whenever it was raining. Neil and the service department claimed they couldn’t duplicate the issue.   I had to bring my vehicle back several times to try to figure out the issue (this was buzzing electricity and NOT SAFE) and ultimately diagnosed a (known issue) rear window leak on my 2020 Silverado.  I finally managed to get the window replaced (under warranty) six weeks later. Not even five months later, the leak is back and FAR WORSE!  It appears my new rear window was not seated or sealed correctly (you can actually see that it’s a bit crooked).  The dealership immediately asked me to produce a receipt they never gave me even though THEY did the work and had all of my vehicles records.  I ended up getting GM corporate involved and the window is again being replaced.  (by a different dealership I swear by called West Herr Chevrolet in BUFFALO NY - yes you read correctly…) Even if you have a service appointment, be prepared to wait.  Your appointment will not be honored and the service rep Neil will always have the excuse that they are “swamped” Neil never returns phone calls will avoid you.  They will hold your vehicle (even with appointment) for several days before even looking at it (I have cameras in my truck so I observed this) and FYI - they have ZERO loaners. Neil is a schmoozer who could sell a snowball to an eskimo. If you MUST go here for service, see Peter instead. He at least cares about his customers and will do what he says he is going to do.  Neil should be avoided at all costs. In a completely separate issue I recently experienced there, I once brought in my truck complaining of belt noise.  Neil said there was nothing wrong with the belt (even though my girl and I could see visible wear on it). When I finally (again) brought my vehicle to West Herr Chevrolet they couldn’t believe the condition of the belt and that the Advantage claimed there was nothing wrong with it.  The belt failed all tests and was immediately replaced (under warranty, by West Herr) I WILL SOONER have my vehicle send TO BUFFALO (in fact, my vehicle is there now) than to ever attempt to go to this service department even though it is local to me.  Avoid at all costs…you’ve been warned! More

New ownership Advantage Chevrolet Zero stars for Mr. Bobby Yep [ sales ] Constantly lying to Buyers Does not do his homework Has no idea of what's going on So old school Greedy Greedy Greedy Dea Bobby Yep [ sales ] Constantly lying to Buyers Does not do his homework Has no idea of what's going on So old school Greedy Greedy Greedy Deal canceled Do not buy here Still waiting for refund 8/9/2023 More

All I can say to anybody considering utilizing the service department at this dealership is to GO SOMEWHERE ELSE - unless you are VERY skilled in automotive and are prepared to diagnose your own car, service department at this dealership is to GO SOMEWHERE ELSE - unless you are VERY skilled in automotive and are prepared to diagnose your own car, then actually get in touch with the service manager to MAYBE get your vehicle in and serviced appropriately.  You have to hold them by the hand to help them understand the problem with the vehicle and how to fix it.  I live in the area but can never come back to this dealership again for service.  In January 2023, I noticed a buzzing sound in my back window whenever it was raining. Neil and the service department claimed they couldn’t duplicate the issue.   I had to bring my vehicle back several times to try to figure out the issue (this was buzzing electricity and NOT SAFE) and ultimately diagnosed a (known issue) rear window leak on my 2020 Silverado.  I finally managed to get the window replaced (under warranty) six weeks later.   Not even five months later, the leak is back and FAR WORSE!  It appears my new rear window was not seated or sealed correctly (you can actually see that it’s a bit crooked).  The dealership immediately asked me to produce a receipt they never gave me even though THEY did the work and had all of my vehicles records.  I ended up getting GM corporate involved and the window is again being replaced.  (by a different dealership I swear by called West Herr Chevrolet in BUFFALO NY - yes you read correctly…) Even if you have a service appointment, be prepared to wait.  Your appointment will not be honored and the service rep Neil will always have the excuse that they are “swamped” Neil never returns phone calls and will avoid you.  They will hold your vehicle (even with appointment) for several days before even looking at it (I have cameras in my truck so I observed this) and FYI - they have ZERO loaners.  Neil is a xxxxxxxx artist who could sell a snowball to an eskimo. If you MUST go here for service, see Peter instead. He at least cares about his customers and will do what he says he is going to do.  Neil should be avoided at all costs.  In a completely separate issue I recently experienced there, I once brought in my truck complaining of belt noise.  Neil said there was nothing wrong with the belt (even though my girl and I could see visible wear on it). When I finally (again) brought my vehicle to West Herr Chevrolet they couldn’t believe the condition of the belt and that the Advantage claimed there was nothing wrong with it.  The belt failed all tests and was immediately replaced (under warranty, by West Herr) I WILL SOONER DRIVE TO BUFFALO (in fact, my vehicle is there now) than to ever attempt to go to this service department even though it is local to me.  Avoid at all costs…you’ve been warned! More

Sophia and Daniel greeted me when I walked into the showroom, they could not have been any nicer. They were available for any questions I had without being pushy. When I asked for some casual numbers I showroom, they could not have been any nicer. They were available for any questions I had without being pushy. When I asked for some casual numbers I was introduced to Anthony Gallo (sales mgr.) who appraised my trade in and quickly quoted a very fair deal. Needless to say, I’m driving a new Chevy! More

Sales people are ok but manager and finance guys suck. After being spoken to like a child by the gangster sales manager, I called off the deal. 2 weeks later, still waiting for a refund on my money. Over After being spoken to like a child by the gangster sales manager, I called off the deal. 2 weeks later, still waiting for a refund on my money. Over $6k. I got held up by this dealership. Streets are safer More

THIS IS A HORRIBLE DEALERSHIP! They are now Advantage Chevrolet, but they're just as bad as ever. They listed a used car for one price online, and when I got there they added all They are now Advantage Chevrolet, but they're just as bad as ever. They listed a used car for one price online, and when I got there they added all types of fees, and wanted me to pay $3,600 more. This is besides for the expected tax and DMV fees. Just completely dishonest. More

I traveled from Suffolk County to Brooklyn Advantage Chevrolet to lease a vehicle I was interested in. I highly recommend Trent Manco, he was very knowledgeable, professional and made my entire experien Chevrolet to lease a vehicle I was interested in. I highly recommend Trent Manco, he was very knowledgeable, professional and made my entire experience pleasant. Trent made sure the deal was where I needed it to be and made my expectations possible. Advantage Chevrolet is a no hassle, low pressure dealership and I would highly recommend this place of business to friends and family. I was happy to make a deal with them and would definitely consider them again in the future. More

After agreeing to terms back in early January on my new vehicle and forking over $500 to hold it for me, I waited almost THREE MONTHS for it to arrive. Then the day before it is supposed to arrive, I get t vehicle and forking over $500 to hold it for me, I waited almost THREE MONTHS for it to arrive. Then the day before it is supposed to arrive, I get the usual bait and switch call in which EVERY SINGLE AGREEMENT we made was changing. They claimed it was due to credit and that they never pulled my credit back in January, which is a lie because I monitor my credit and can clearly see the credit inquiry from the date I signed the paper, and it says by Advantage Chevy. Then they said my score is showing as nearly 100 points lower than Experian is telling me it is. I can understand a few points different. But not nearly 100 points. Then CRAZIEST OF ALL they tried telling me their lease standards are very high and that they can finance me the vehicle for the discussed price per month. That is absurd. Lease prices are lower than finance prices. Too many things don't add up, and they drop all this on me after waiting nearly three months, the day before I am set to pick the vehicle up. Bait and switch tactics, clear as day. AVOID THIS DEALERSHIP AT ALL COSTS!! More

This dealer service area are the worse I ever see it took them 4 days just to replace a module in my car them 4 days just to replace a module in my car More