Brookville Auto Group Chevrolet

Liars I would not recommend purchasing any used vehicle from this dealership I brought a used car from them and not even seven days later I'm having issues I would not recommend purchasing any used vehicle from this dealership I brought a used car from them and not even seven days later I'm having issues with the bald tires on the car they claimed were fine and passed inspection and my check engine light came on I was advised to take it to the Acura dealership since it's still under warranty, the problem is NOT covered and I had to pay out of pocket for the diagnosis and the cost to fix the problem. They did tell me to bring it back to them but at this point I'm scared to drive the car 70+ plus with bald tires and even trust they'll fix it properly. More

Blame game Dealer is quick to blame anything aftermarket even thought aftermarket component has absolutely nothing to do with the issue in the vehicle! Place is Dealer is quick to blame anything aftermarket even thought aftermarket component has absolutely nothing to do with the issue in the vehicle! Place is a joke! More

Very Disappointed! I was emailed by the sales manager and I reported my concerns. I was told he was forwarding to service manager to follow up with me several days ago a I was emailed by the sales manager and I reported my concerns. I was told he was forwarding to service manager to follow up with me several days ago and I never heard back from anyone which spoke volumes of how the business is run. My issues began with my arrival. I had made a appointment online. When I arrived I was told it would take 1 1/2hrs for oil change?!? When I questioned this Since I had a appointment I was told the system “sucks” and that it doesn’t block out time slots when others make schedule at same time so this backs up service department. I was then told my oil change would be $120. I explained that my car holds six qts of oil and this was $69.95 online. I was told the system reads $120 for my vehicle. I explained thatbwas threbprice for eight qts of oil and my vehicle didn’t require this. After further discussion and me stating I would walk out they finally adjusted the price knowing my vehicle did not take eight quarts. During this process I was told that my free oil change from Chevy expired 300 miles ago after purchasing our new vehicle and there was nothing they could do for me because there is no flexibility on these offers I thought this was poor customer service and not what I would expect from Chevy after handing them $30k cash for a new vehicle but it was evident this facility did not want my future business and after not hearing back from the service manager after I communicated with sales manager I was done. Very disappointing! More

Make good on what they say after a little confusion everything squared away Sometimes it pays to go old school and auctually make a phone call ( as opposed to an email ) still after a little confusion everything squared away Sometimes it pays to go old school and auctually make a phone call ( as opposed to an email ) still can’t beat Their price . Have an Acura coming off lease in 5 Months . Started speaking with Darryl about my next Lease goin with another Chevy Thanx again bay ridge Chevy well worth the trip across The Verrazano More