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Brookville Auto Group Chevrolet
Brooklyn, NY
356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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356 Reviews of Brookville Auto Group Chevrolet
December 19, 2018
You out did your competator I was much happier with the way I was treated and with the service than at (I won't name them) but they are on the other side of Brooklyn. The waiting I was much happier with the way I was treated and with the service than at (I won't name them) but they are on the other side of Brooklyn. The waiting area was comfortable too. I just wish someone could figure out how to reset the lock - unlock system to its original. Oh well. More
by NINACNM
Verified CustomerEmployees Worked With
Peter Caleco
December 17, 2018
Customer for life Thank you to Jason (AKA the most patient sales professional I have ever met) at Bay Ridge Chevrolet for helping me through this first-time leasing pro Thank you to Jason (AKA the most patient sales professional I have ever met) at Bay Ridge Chevrolet for helping me through this first-time leasing process, and answering EVERY one of my questions & concerns along the way. (Oh, and for the THREE test drives in the same car, LOL...) Jason, Danny and Marc of the Bay Ridge Chevy team worked OT to get the right deal done for me. I’m so very grateful to them for their time, honesty and professionalism. More
by KellyReMaxEdge
Employees Worked With
Danny Meyer
December 13, 2018
Amazing experience in service! This is hands down the best dealership I've ever had my car serviced in. In late October I started experiencing some issues with my 2014 Traverse and This is hands down the best dealership I've ever had my car serviced in. In late October I started experiencing some issues with my 2014 Traverse and wanted to try out this new dealership close by to my house. Millie Fuentes, the service advisor that helped me, was entirely on point. She was clear, organized, honest and a complete sweetheart. She told my wife and I exactly what work our vehicle needed, and gave us the best price possible as well. I was extremely satisfied with the job and haven't experienced any problems since. I would highly recommend anyone to this dealership and see Millie, you won't be disappointed! More
by John Lugo
Employees Worked With
Millie Fuentes
December 12, 2018
Great dealership This dealership was very good to work with I would highly recommend them. They had the car ready in short notice and there were no glitches. This dealership was very good to work with I would highly recommend them. They had the car ready in short notice and there were no glitches. More
by PINEY1
Employees Worked With
Greg, Darryl Bernard
December 07, 2018
Service My truck was telling me that I needed an oil change, but had just had one 4 months ago. Bay Ridge Chevrolet said they would look into it and they did. My truck was telling me that I needed an oil change, but had just had one 4 months ago. Bay Ridge Chevrolet said they would look into it and they did. I was told I did not need the oil change and it looks like the computer might not have fully rest after my last oil change. More
by LAUR57
Employees Worked With
Bert Pacheco
December 05, 2018
Worst car buying experience I've ever had. Brand new 2018 Chevy Tahoe Premier damaged at the dealership before I even got off the lot by dealership - before I ever signed paper work or even lef Brand new 2018 Chevy Tahoe Premier damaged at the dealership before I even got off the lot by dealership - before I ever signed paper work or even left the lot. I want to walk at this point, who wants a damaged new car? But this is the last 2018 Tahoe that qualifies for 0% financing. I'm iffy, I dont want a damaged new car....... BayRigde chevy "we'll replace everything damaged with genuine GM parts." I'm still iffy. BayRigde chevy "we'll give you a "we owe" slip detailing the parts to be REPLACED. So they actually give me an official "we owe" sheet. Written in black and white detailing they'll replace damaged parts. I agree, everything is in black and white. So I sign the deal. Leave my 2015 Tahoe with 9,760 miles as a trade in for a loaner Malibu because my brand new Tahoe needs to be fixed before I even drove it 1 mile. 5 days later they call me your car is ready. I get to the dealership. They only replaced the glass, not the tailgate. The Tahoe had only been sent to a body shop. Im like I have a "we owe" that says tailgate to be replaced. Danny takes my "we owe" and crosses out "dealer to replace tailgate" and says I would never have agreed to that. Tells me I need to speak to my original salesman about that. My salesmen isn't there. Ok but where's my license plate holder? Oh I'll get you one. Ok whats this glue residue on the door? Whats with this scratch on the door. Oh sorry I'll give you a "we owe" for the scratch on door and we'll repair molding on door. So I leave. Turns out they didn't put temp registration on the car either. 4 days I'm driving around without registration and didn't realize it. Bring Tahoe back to dealer for more work. They keep it for another 3 days. At this point my new Tahoe has been in the shop longer than I've owed it. Trial Onstar wifi for the kids being used up by the dealer. So now all damaged "repaired" not replaced. They wont honor they're own "we owe" and replace the tailgate. Offer me free car washes for my inconvenience. Really? GM gets involved and calls dealer on my behalf. But Bay Ridge Chevy still wont offer me another Tahoe nor will they give me my 2015 Tahoe back. In the end dealer offers a check for $500 and GM offers $500 in accessories. General manager tells me cars always get damaged from factory and he has to eat the cost of repairing them. So I guess I have to eat your problems too. I say but what about your "we owe" stating you'd replace tailgate...nothing. I would never have agreed to the deal without the "we owe" that they then didn't honor. Not what I wanted or expected from 60K+ car buying experience. I feel tricked. They are the definition of shady double talking car salesman, stay away. This was my 3rd SUV. Yukon, Tahoe, Tahoe - but if GM thinks I'll ever buy another car from them - think again. This is how they treat veterans. More
by nuroo
Employees Worked With
Enes Tas, Danny Meyer, Darryl Bernard
December 03, 2018
Great The service at Bay Ridge Chevrolet was great. They opened early and had no wait. Burt was great because he explained everything wrong w my car in deta The service at Bay Ridge Chevrolet was great. They opened early and had no wait. Burt was great because he explained everything wrong w my car in detail and proposed solutions. And when I went to pick up my car, I felt like it was brand new. A plus. More
by MLSSCHRISS
Employees Worked With
Burt
November 27, 2018
Service I went for my first service and recall. Burt was excellent on taking care of my needs. When I came to pick up my car he explained everything they do t I went for my first service and recall. Burt was excellent on taking care of my needs. When I came to pick up my car he explained everything they do to my car. More
by THOMASSR13
Employees Worked With
Burt
November 27, 2018
Satisfied Very nice customer service, very satisfied with the service. And very experienced I appreciate the good work,and looking forward for the next visit Very nice customer service, very satisfied with the service. And very experienced I appreciate the good work,and looking forward for the next visit great job. More
by ALISOURCE1
Employees Worked With
Darryl Bernard
November 14, 2018
Great Service advisor was polite and informative. Service waiting area was excellent w the complimentary coffee and bagels just didn’t see option to chang Service advisor was polite and informative. Service waiting area was excellent w the complimentary coffee and bagels just didn’t see option to change channel to TV More
by BIGDONRAGU
Employees Worked With
Burt Pacheco
