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Brown-Daub Kia

Easton, PA

4.7
3,069 Reviews

3600 William Penn Hwy

Easton, PA

18045

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3,069 Reviews of Brown-Daub Kia

June 11, 2025

Not the dealer it once was! Had previously done excellent work for preventive maintenance and repairs. NOW: will not honor long-time commitment for lifetime oil changes. What More

by Euro
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Dalton
Jun 11, 2025 -

Brown-Daub Kia responded

Euro Sorry you feel that way. Here at Brown Daub Kia we will honor anything in writing that is due to you. We do not give free oil changes out to anyone with out a we owe. We due offer free state inspections for anyone that bought a vehicle here. We also have one of the least expensive synthetic oil changes in the valley. It is your choice if you visit us or not. We would like the right to do business with you. If you feel that is "taking" you are mistaking. If you have any questions you can call me anytime. Have a great day

Jun 12, 2025 -

Euro responded

How do you know I bought the car there? Do you have those records? If so, those records show the commitment made for the oil changes. Yes, it is my choice not to have my car serviced by you - made because of your failure to honor this commitment (and others?) made by Brown-Daub long before you took over. And I hope you have a great day too.

February 15, 2025

The service department and the sales department parts department and all of the technicians are the best. More

by NSHELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen, Don Olson, Edward Fritts, Walter Schlener, Scott Snyder
Feb 17, 2025 -

Brown-Daub Kia responded

Thank you so much for your kind words for our teams, and for taking the time to leave us this wonderful feedback!

February 06, 2025

Very good experience buying my Telluride. Bill Bickerstaff was terrific through the whole sales process. He took the time to show me all the features of my new vehicle and even after checked More

by reuben.samson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Bickerstaff
Feb 06, 2025 -

Brown-Daub Kia responded

Reuben, Here at Brown-Daub Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Bill and Mike, and it was a pleasure having you at the dealership. We appreciate your review! Congratulations on your new Telluride!

February 04, 2025

Although the staff member was very helpful, especially Warren and made me feel safe and secure about all the details very great experience first time buying a car and it was amazing and easy thanks to War More

by VICTORNIETOTATTOO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Bickerstaff, Warren Hillbish
Feb 04, 2025 -

Brown-Daub Kia responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Brown-Daub Kia are glad to have you as a customer.

February 03, 2025

I recently took my wife’s 2016 Kia Sportage in for a routine oil and filter change back in early January. This was supposed to be of no cost as per the “free lifetime oil changes” agreement she had when More

by Andrew Finer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Dalton
Feb 06, 2025 -

Brown-Daub Kia responded

We're sorry to hear about your experience, Andrew, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 03, 2025

Let me start with saying my wife and I have been going here for 14 + years. We have both been mostly satisfied, unfortunately that has been changing and not in a good way. The last visit was not great, my More

by HANDSOMEHARRY09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They changed the last three times I’ve been there
Feb 06, 2025 -

Brown-Daub Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 31, 2025

Service at this location is horrible! No communication, and they don't work on your vehicle when they should. More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Snyder
Feb 05, 2025 -

Brown-Daub Kia responded

We're sorry to hear about your experience, Leo, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 30, 2025

Great dealership, Gabrielle was the greatest sales person and I would tell my friends to go and see Gabrielle at Kia. More

by NSHELD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo parts department, Mike technician, Chris Sorrentino, Travis Nelson, Gabrielle Waldenmayer, lindsey barr, Scott Snyder
Jan 30, 2025 -

Brown-Daub Kia responded

Thank you so much for choosing Brown-Daub Kia! It's great to hear that Gabrielle provided you with excellent customer service. Please let us know if we can be of any more assistance!

January 21, 2025

I wanted to take a moment to express my gratitude for your assistance during our recent Kia Telluride purchase. Your knowledge and expertise were invaluable, and I truly appreciated how you listened to w More

by SSPERING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Warren Hillbish
Jan 21, 2025 -

Brown-Daub Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Brown-Daub Kia!

January 17, 2025

I was not pleased with the services this time. I waited to long for my car to get fixed More

by lindarwatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Jan 20, 2025 -

Brown-Daub Kia responded

Linda, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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