Brown-Daub Kia

They could not help me without me making an appointment to do a diagnostic and pay a big charge for that. They had no loaner car and they were just insensitive to my needs. I was not happy with them. Just to do a diagnostic and pay a big charge for that. They had no loaner car and they were just insensitive to my needs. I was not happy with them. Just wanted them to check my battery cables and they said they could not do that either More

The Brown-Daub service department has always gone out of their way to ensure that the service done on my Kias is done correctly the first time and done as promised their way to ensure that the service done on my Kias is done correctly the first time and done as promised More

Was very happy with the whole process - from start to finish. Would highly recommend them! finish. Would highly recommend them! More

My experiences at Brown-Daub KIA have always been exceptional. The service and sales staff are top notch. Allways friendly and answer all the questions you have. exceptional. The service and sales staff are top notch. Allways friendly and answer all the questions you have. More

Always services my car promptly and explains all required work done before checking out and letting you know if anything else needs to be done work done before checking out and letting you know if anything else needs to be done More

It was a great experience from start to finish. I bring my cars there because of the customer service and quality work. I usually request Mike Hess, he is as qualified as anyone I’ve ever met. He a I bring my cars there because of the customer service and quality work. I usually request Mike Hess, he is as qualified as anyone I’ve ever met. He always makes sure my car is safe everyone in my my family. Thank you Mike Hess More

I always get good service and the workers are always friendly and respectful and always answer all my questions friendly and respectful and always answer all my questions More

My experience was pleasant from what to finish. There was no pressure or negotiation either. There was no pressure or negotiation either. More

I had my car towed in after hours on a Sunday, my appointment wasn't until Wednesday and Kia reached out to me the next day and by Wednesday my vehicle was done and ready for pick up. Thank you for t appointment wasn't until Wednesday and Kia reached out to me the next day and by Wednesday my vehicle was done and ready for pick up. Thank you for the fast service time and friendly staff. More

I was very disappointed this year truly dissatisfied completely. Hello Steven Parr, well, where do I start. I've been coming to Brown-Daub for Inspections and emissions for about 10 years now. I suppos completely. Hello Steven Parr, well, where do I start. I've been coming to Brown-Daub for Inspections and emissions for about 10 years now. I supposedly need 4 tires to pass inspection this year November 8. Crystal gave me a quote on 4 tires that was really high. So, I told her I was going to check around to see If I could find something a little cheaper. Called Mavis they had a cheaper tire. I called back Crystal and I said I found a cheaper tire a Mavis. Then she gave me a lower price, so I went with brown and daub instead. They installed my tires cost me $600 for inspection. I never saw my old tires I don't know if they were bad or not. I just had to take Brown and Daubs' word for it. and to make it worst it took them all day until 4:00 o'clock, seems like they did that on spite just for questioning their word. Brown and Daub did that to me once before they over charged me and took advantage of me And made me wait all day. And I'm tired of it!!! I dropped my car off Monday afternoon November 7th at 2:30. I tried calling Crystal a couple of times on November 8. To find out the statious on my car seems like crystal was trying to avoid me. 1st time she was at a doctor's appointment left a message on her voice mail Crystal never called me back. Called back again she was on lunch When Brown and Daub finally called me back a person named Jim called me. When I arrived At Brown and Daub, I was not greeted with a friendly greeting felt very uncomfortable. I approached Crystal, she directed me very harshly to a guy named Jim and said he'll take care of you short and sweet. They over charged me on my emission test because I only traveled 2,396 miles so I should have gotten a waver. Brown and Daub adjusted my bill. Any way I don't feel like I was treated right I don't think Brown and Daub was up front and honest with me feels like I got hood winked. I wish I could find out the the name of the mechanic who worked on my car. I'd like to give him a review and it wouldn't be nice. Even though I get free inspection I don't think I will be dealing with Brown and Daub Agan ever again. I need to find someone who will be upfront and honest with me, why couldn't Brown and Daub have given me a choice so that I could decide which tire I wanted to go with gave me a price range of tire I felt comfortable with instead of given me the most expensive one they wanted too. Doesn't look like you guys have many cars on your lot anymore. Well thanks Mr. Steven Parr for allowing me to express my extreme dissatisfaction with Crystal and your service department! Not sure if I will be returning anymore best regards Steven Pelonero More