Brown Motors Ford Lincoln Chrysler Dodge Jeep Ram

Excellent Customer Service Ashley Colburn made choosing a truck very easy and made this stress free. Eric in the finance office explained things and worked for us to get the be Ashley Colburn made choosing a truck very easy and made this stress free. Eric in the finance office explained things and worked for us to get the best deal. This helped us make our decision. We work hard for our money and people like this understand that and we appreciate it. I would rate our experience 10 stars if I could. More

Ashley Colburn was GREAT! Very good. Stepped up and followed through to get the job done right. Very good feedback. Kept us informed on a timely basis. Very please with her all Very good. Stepped up and followed through to get the job done right. Very good feedback. Kept us informed on a timely basis. Very please with her all around. Alos with the rest of staff. This is my wife's vehicle and she tells everyone how much she likes it. More

always excellent service ive bought many cars at Brown motors. miss Dan but always been treated well . very good service Friendly , coffee, books TV what else for good servic ive bought many cars at Brown motors. miss Dan but always been treated well . very good service Friendly , coffee, books TV what else for good service. More

VERY unsatified 0 stars Here’s my rant.... Take it for what it is. This is for Brown Motors. I have to say my personal experience has been awful, and I will never go back. Here’s my rant.... Take it for what it is. This is for Brown Motors. I have to say my personal experience has been awful, and I will never go back. In May I bought a truck, 2007 Ford F-150. Two weeks ago I went to go back out of a driveway and my reverse wouldn’t work that was Saturday August 3rd. I was told that I could drive it until my appt (last week in August)..... well that Monday August 5th, it wouldn’t go forward once in drive. Tuesday I talked with a Team member of Brown Motors, and said, I couldn’t get a “rental vehicle” because my truck wasn’t in their shop to get fixed. And that nothing in life is free... that really stands out in my mind...... NOTHING IN LIFE IS FREE...... I said, yeah no xxxx nothing in life is free. I just bought a truck from you two months ago and I paid just over 11,000(including the 3000 warranty) now this happens... I’m still paying for a truck that I CAN NOT use. I get it towed to Brown Motors Tuesday August 6th..... Thursday they were supposed to look at it in the morning... I called around 4:45pm they still hadn’t gotten it in. So after 6 pm I was called but didn’t get to it (family time). Finally got a quote on Monday...... to fix 3 calipers and replace the brake pads it would be $1400( by the way, only the front left wheel was taken off) and followed by and that’s if the back calipers need to be replaced..... THEY DIDNT EVEN LOOK.... So fast forward to today. I called Conway Towing to have my truck towed to Brakes By The Bay( Brent Truman and the staff are fantastic). The service department at Brown Motors WOULD NOT release my truck..... said my card was declined (they never had a card on file). Brown’s charged me $119 dollars to take off my front tire..... I have to say shame on you. 110% shame on you and I can not believe that this is the way you do business. I didn’t have my truck for 6, 8 or 12 months. I had it for 2.... 2 months and the breaks completely failed..... this is all on you. I can’t believe you’d even sell or have a vehicle knowing something like the brakes/ rotors/ calipers are bad. There is NO WAY you as a company, sales, service department did not know about this. The day I bought it, it was in the shop getting a new bumper..... you new.... The way you deal with customers is unprofessional. Sometimes in life we need to own up to our mistakes.... My mistake was trusting your company and buying a lemon.... Would it be cheaper for you to pay a lawyer for small claims court, or to fix my rotors, calipers and break pads? I do not recommend 0 stars an update as of today August 23. Still can not drive the truck. The u joint also went. This is the truck that your company sold me. I'll be sending you a copy of my bill. I can't believe you'd put a vehicle like this out on your lot. you have qualified mechanics........ You charged me $119 and did absolutely nothing. This is how you do business, and screw people in the process. I cant wait to see what else is wrong with this truck that I bought from you. I will NEVER recommend Brown Motors to anyone. Bree B. More

The wife LOVES her Cadillac SRX! Randy Was very helpful in this purchase of our vehicle. This is our your fourth vehicle we bought from Brown Motors, and we haven't had any issues. Randy Was very helpful in this purchase of our vehicle. This is our your fourth vehicle we bought from Brown Motors, and we haven't had any issues. Their staff there are always Kind and Courtesy. I would recommend them if you are in the market. More

They Service All Makes Brought in a Saab 97x for a LOF, They checked ALL the fluid levels and explained it to me with a inspection sheet to keep for my review! Brought in a Saab 97x for a LOF, They checked ALL the fluid levels and explained it to me with a inspection sheet to keep for my review! More

6000 mile service. Had my first service on my new F150 Lariat. Quick oil change, filter and rotation of tires. Knowledgeable staff and very cutomer focused. In and out w Had my first service on my new F150 Lariat. Quick oil change, filter and rotation of tires. Knowledgeable staff and very cutomer focused. In and out with service completed to MY satisfaction! More

Perfect! It couldn't be any better. We have been dealing with Brown Motors for quite a few years now. We have the same salesman that we have had all those years. Both our salesman, Will We have been dealing with Brown Motors for quite a few years now. We have the same salesman that we have had all those years. Both our salesman, Willis and Brown Motors have been very kind to us and very helpful when deciding what vehicle was right for us. We love our new Explorer and will go beck to Brown Motors and Willis for the next one. More

Used car buying experienc All the people had real good personalities and it went real smooth considering the bank hiccup on my end of the deal. The only complaint I have is th All the people had real good personalities and it went real smooth considering the bank hiccup on my end of the deal. The only complaint I have is the vehicle was covered in ice and snow when I got there for the test drive. I wish they would of thawed it out for my long drive home. Other than that, it was great and I would go back again. More

Pronto Stopped in without appointment, had a tire losing air. They welcomed me and said be glad to check it out. Pulled out a 3” nail, put in a plug and I wa Stopped in without appointment, had a tire losing air. They welcomed me and said be glad to check it out. Pulled out a 3” nail, put in a plug and I was done. Very friendly and efficient. Great service!! More