My brand new 2020 vehicle, which started out as a daily
driver, has mysteriously, intermittently had trouble starting since the day after purchase, and it's all been downhill from there. Brown first said t
driver, has mysteriously, intermittently had trouble starting since the day after purchase, and it's all been downhill from there. Brown first said the start issue was an issue related to a system update and just sent me home, and another time or two, that it was a battery drain issue, even though the car had at one point sat dead for a week (I literally tried starting it every day to see if I could get it to work, I was so frustrated, and it was blocking the driveway where we'd pushed it out to try to jump it), I tried jumping it off multiple times, leaving it charging for up to an hour, off two different vehicles, including my work truck, without any result; I finally called the tow truck, and then when waiting for the tow truck to show up, I was able to start the car again suddenly without apparent reason, after trying unsuccessfully all week long. I don't understand how that would have been possible with a dead battery as the real issue. Surely batteries don't just die so dramatically and then suddenly work again on their own? Maybe I'm wrong. I'm not a mechanic. But it seemed fishy, especially since a lot of the worse trouble I had was when I was driving back and forth to Canyon daily. Brown finally drained and recharged the battery all the way and now the car starts rough but it has been starting, though I don't know how long this will fix it. I just have to hope the car starts when I need it. It was a big waste of money and the fact that I gave up my high mileage "old reliable" car, which started right away every time over the years I had it, to get this glorified paperweight of a car makes me ill. I'm much worse off than when I started. Now the windshield is broken because the Brown mechanic cracked it while fixing a chip, and a $35 repair is suddenly $767 (which is half price, they tell me, which says to me they know they had at least some culpability in what happened-- Hint: don't sign anything there without reading it first. I do not know what really happened with the windshield as they will not provide me with any shop footage, but they have been so untrustworthy with everything else I don't see why that would change now, and they have not done a single thing over the year I've been their customer to restore any trust). The car is nice to drive, when it actually starts, but I would be willing to take a significant loss to try to get rid of it and get something used and reliable again, which was the whole reason to get a new car in the first place-- it was going to be my lifetime car, and it had a lot of accessibility features I needed as a disabled person, I take good care of my possessions and it was supposed to be reliable. I was going to be one of those people in the commercials with a 300k mile Subaru. It might be worth the loss simply to never have to deal with Brown or Subaru again. I wish I had never gone anywhere near this dealership, and hope they will one day be held responsible for how flippantly and carelessly they treat customers.