Having shopped around online, I ended up visiting Brown's to test drive a new Honda FIT. My overall experience was fantastic! No pressure whatsoever. Just informative, personable staff who genuinely seemed to want me to purchase exactly what I wanted at a price I was comfortable with. Mark Shedlock was fantastic. After the test drive, I needed to think through my decision. He made sure that I had his contact info, and followed up with me once to simply say that he enjoyed meeting me, and asked me to let him know if I had questions.
When I decided it was time to buy, a couple of weeks later, I made sure to go back to Mark. He took care of me, ensuring that the price and paperwork was right, and then showed me and demonstrated every detail of the car. He even set up my radio station preferences on the stereo. All in all, my experience was great -- exceeded my expectations. NO complaints at all. I highly recommend Brown's, and especially recommend that you seek out Mark Shedlock.