I purchased a Veloster from this dealership 2 years ago. It was a great experience and the sales/finance people I communicated with were amazing. Even the service department was (is still) great. Here's my gripe. I went in last weekend to trade in the Veloster for an SUV ($20k price tag) ad my wife and I are expecting. The salesperson was helpful, not very knowledgeable, but had me test drive a used SUV which I liked. When working with the finance manager, that's when everything went downhill. She was rude (complaining about people coming in at 4 o'clock "I get here at 9, i'm not staying past 5") and said none of the banks were willing to work with me due to negative equity and average credit score. She wanted me to put $4k down. I said no thank you and left. I immediately went to Dulles Motorcars up the street and they put me in a BRAND NEW Jeep for $21k and only $1k down. She did not do her job or even attempt to help me, let alone be professional in any sort of way. My wife and I have now bought 4 vehicles from Dulles Motorcars and we will never go anywhere else. Good job losing out on a $20k sale!