Brown's Toyota of Glen Burnie

Convenient, Reliable and Accommodating They accommodated both my husband and I on the same day once we discovered we had both scheduled service for our cars within hours of each other. I e They accommodated both my husband and I on the same day once we discovered we had both scheduled service for our cars within hours of each other. I ended up giving my appmt. to my husband so I would be able to pick him up and take him to work but it worked out that I was able to drop mine off when we picked his up so we were pleased that we didn't have to do the same thing on two different days. Also, I had only had my car for two weeks when I scratched it big time by dropping something onto it when I was on a ladder in my garage. The scratch looked deep and I feared it was going to cost a fortune, but I didn't want to leave my brand new car all scratched up. I called Brown's and explained the situation; they told me there was someone who comes in once a week to assess damage like this and I was able to bring it in that week. Not only were they able to fix it, but they did it while I waited and it did not cost a fortune. You would never know that awful scratch was ever there! I did not buy my Toyota at Brown's simply because they didn't have the one I wanted when the Labor Day sale was going on, but I do bring it here for service and will continue to do so. They always greet you with a smile and are never anything but pleasant and professional. More

A unexpected pleasure,not pressured at all. Robert Simms introduce my wife and I to Ray Quinlan who worked with us through the selection and buying process. Both of these gentlemen were a pleasu Robert Simms introduce my wife and I to Ray Quinlan who worked with us through the selection and buying process. Both of these gentlemen were a pleasure to work with. They addressed all our needs and didn't pressure us in any way. They made the entire process a positive experience we really weren't expecting. Thanks a lot to both of these guys. More

Wonderful! I needed car fast! The staff knew how much I was working with and did not try to persuade me into buying something I could not afford, they kept in co I needed car fast! The staff knew how much I was working with and did not try to persuade me into buying something I could not afford, they kept in contact with me through the whole purchase, and I was able to contact them at any time! Dennis white and Robert Simms were the best! I will definitely recommend them to everyone! More

Excellent Service This is what I've come to expect whenever I take my car in for servicing. I have a service rep, Jason, who is always upfront and honest about repairs This is what I've come to expect whenever I take my car in for servicing. I have a service rep, Jason, who is always upfront and honest about repairs that are needed and not needed. He goes above and beyond to pinpoint potential foreseeable problems. If Brown's Toyota could duplicate many more "Jason's" this would definitely be the #1 place for Toyota servicing. Thanks Jason. You're the greatest! More

Used car purchase The overall experience was very good. The dealership was very busy and there was some confusion over who was assisting me but eventually is worked out The overall experience was very good. The dealership was very busy and there was some confusion over who was assisting me but eventually is worked out. My only negative comment is about the application and credit process. It took approximately 2.5 hours to get through the process. There has to be a way to streamline the entire process. More

Excellent experience The staff was very helpful in assisting me with finding the restaurant for vehicle for the right price. I came in without a clear idea of what I wante The staff was very helpful in assisting me with finding the restaurant for vehicle for the right price. I came in without a clear idea of what I wanted, but Cleaver helped me to find the right fit at the right price point. More

Outstanding Chris was very professional and helpful through out our buying process. Then took plenty of time explaning the features of our new car. Will recommen Chris was very professional and helpful through out our buying process. Then took plenty of time explaning the features of our new car. Will recommend both Browns and Chris. More

Very Happy I purchased a 2016 camry, and my sales guy was Ray Quinlan, he was patient and easy to deal with, and it was an excellent buying experience. After the I purchased a 2016 camry, and my sales guy was Ray Quinlan, he was patient and easy to deal with, and it was an excellent buying experience. After the sale, Rob Simms the manager of the used sale department, went out of his way to answer each call or email to ensure that all of the little things were taken care of. I was very happy with Brown's toyota, I love my new car, and was very please with the service. More

Honest and Fair We purchased a vehicle from Brown's and their sales team was exceptional! They were honest and trustworthy. I never felt pressured into finalizing the We purchased a vehicle from Brown's and their sales team was exceptional! They were honest and trustworthy. I never felt pressured into finalizing the deal and the sales team made sure we were comfortable throughout the entire experience. I would recommend this dealership to anyone looking for a reliable vehicle to be purchased from genuine and upstanding team. More

Excellent service and very nice customer waiting area! My service professional, Brittany White, is always very helpful and pleasant making my Service visits a pleasure. I am kept informed of the service pr My service professional, Brittany White, is always very helpful and pleasant making my Service visits a pleasure. I am kept informed of the service progress and any issues that need to be addressed in a timely manner. Another plus is their well appointed and comfortable waiting area, clean restrooms and gratis refreshments! More