I found a can I was extremely interested in and spoke with Megan several times about coming down today. I confirmed my arrival between 11-12 last night at 4:55pm.
After taking the day off work & driving over 3.5 hours to get there, I found my name on a white board welcoming me to the dealership. Minutes later, I was informed the van I was there to see was sold. I was, of course, immediately offered help with any other vehicles they had in stock. (There was nothing else in the Ford model & package I was looking for.) That's called a bait & switch, which is illegal.
After I pushed to speak with a higher up to let them know of the problem, I found out it wasn't sold. It was sent to auction well before my last conversation with the sales person-- but informed there was no way she could have known. They barely offered an apology and only when I insisted did they give me seven gallons of gas (I used 15 to get there & back).
With the technology & ease of communication we have today, there is no excuse for the fact that I was not contacted-- other than they saw me as an easy target, someone they could sell something else to.
I am the ideal customer. I came in with pre-approved financing from USAA & a sizable cash down payment. I was ready to buy. You blew it, Bruce Walters Ford. Those browsing beware. These folks do not value your time, your money or you as a customer.