Bryan Subaru

Shady Had work done that was covered by an extended warranty in which I had a $100 deductible. Bryan told me that the warranty didn't cover everything gett Had work done that was covered by an extended warranty in which I had a $100 deductible. Bryan told me that the warranty didn't cover everything getting done and I ended up paying approx. $700. The repair took several days so I rented a car which is covered under my warranty, but Bryan told me that the warranty wouldn't cover the rental. For whatever reason the customer is left out of the loop while the warranty company and the dealership discuss the particulars of the service. Come to find out, the warranty company did cover the rental after I challenged them and the reason I had to pay overages is because Bryan's labor hours for the job were more than the allowed amount by All Data. I understand that Bryan can charge whatever they want to do repairs but I should have been informed of the true reason I was going to have to pay more than the $100 deductible so I could have made an informed decision about whether to use Bryan or to have the warranty company provide me with a repair facility that works within their parameters. One of the repairs that was performed in my car didn't work properly and I had to bring the car back in. The last time I brought in my car for service at Bryan was for a recall of the air bag. When I got my car back the power points didn't work. The reason I even gave 2 stars is because Erin was very pleasant and respectful to me. More

they are the best to keep your car up to date with service these people treat you like family and are honest and reasonable and the lady that handles the maintenance desk is the best . i allways leave feelin these people treat you like family and are honest and reasonable and the lady that handles the maintenance desk is the best . i allways leave feeling good thats why i keep going back.. I would them 5 stars. More

Good handling of a potentially disruptive recall Unexpectedly, my car required an engine-out top-end rebuild. No cost to me and a loaner car was provided with no worry. I got my car back running like Unexpectedly, my car required an engine-out top-end rebuild. No cost to me and a loaner car was provided with no worry. I got my car back running like new, no fuss, no problem. There were many opportunities to inconvenience me, make me feel like it was my fault, or shift some of the weight onto me. None of that. I was treated carefully and got back on the road as soon as they were able. More

Excellent service. Warranty maintenance appointment. Was quick, efficient and left me confident in my vehicle. Clean waiting area and great coffee and conversation wi Warranty maintenance appointment. Was quick, efficient and left me confident in my vehicle. Clean waiting area and great coffee and conversation with other waiters. Car drop off area is extremely busy and tight, but it is managed well considering the logistics. More

Great service for our 2017 Forester. The 18,000 mi service for our 2017 Forester was done in a very professional and friendly manner and they happily accommodated our need to get it done The 18,000 mi service for our 2017 Forester was done in a very professional and friendly manner and they happily accommodated our need to get it done in a timely manner in order to make it to another appointment we had, even though they were quite backed up with other service requests. More

A very "Happy Camper" Knowledgeable and helpful Service Rep, pleasant waiting areas & surprisingly fast service. Erin, our Service Rep, also quickly resolved a problem we h Knowledgeable and helpful Service Rep, pleasant waiting areas & surprisingly fast service. Erin, our Service Rep, also quickly resolved a problem we had in connecting a smart phone to the Outback's "Android Auto" GPS navigation feature. The fix was as simple as turning off the phone's "energy savings" option which was apparently preventing the Outback's in dash map display from obtaining GPS data from the phone. Thanks Erin, you really know your stuff! More

very unorganized and no communication between employees I went to get my extra key and plate and was there over two hours while they did recalls. I sat there and sat there and after 45 minutes I ask what wa I went to get my extra key and plate and was there over two hours while they did recalls. I sat there and sat there and after 45 minutes I ask what was taking so long and they told me they were doing recalls. the least they could have done is told me when I arrived as I had appts to get to. on top of this they forgot to put my plate on and now I have to return a few weeks later I received an email that I had recalls on the car. I called and they had no record ar first about me coming in and said I needed to schedule an appt for the recalls. I knew I had the work done and asked to speak with the manager who never returned my call. after waiting all day I finally called back and they gave me some xx about the service papers had not been filed yet and my paper work was not complete but they found it and in fact the work had been done. very unorganized. had I not pursued it I would have driven back out there and sat while they figured out if the work had indeed been done. very very unorganized! I like my car but the service department needs an overhaul as well as customer service and getting back to customers More

Treated like a VIP It is always very pleasant walking into Bryan Subaru. Though I am not a "big ticket" customer, I am always treated like a VIP. They are open with comm It is always very pleasant walking into Bryan Subaru. Though I am not a "big ticket" customer, I am always treated like a VIP. They are open with communication, never try to get-on-over-one me. The waiting room is well planned out, and I never feel uncomfortable waiting, like it's a burden, or that staff worries I am watching what they do to my vehicle. Overall great experiences! More

12,000 mile maintenance The service was fantastic, and everyone I encountered at Bryan Subaru were very helpful! I will definitely recommend services for this location to all The service was fantastic, and everyone I encountered at Bryan Subaru were very helpful! I will definitely recommend services for this location to all my Subaru friends. More

AVERAGE TRAY IS ALWAYS HELPFUL. SERVISE WAS AVERAGE. WILL RETURN FOR MORE SERVICE. TRAY WAS VERY HELPFUL. WOULD RECOMMEND TO OTHER COSTOMERS. DO NOT LIKE TO W TRAY IS ALWAYS HELPFUL. SERVISE WAS AVERAGE. WILL RETURN FOR MORE SERVICE. TRAY WAS VERY HELPFUL. WOULD RECOMMEND TO OTHER COSTOMERS. DO NOT LIKE TO WRITE REVIEWS. More