Bryan Subaru

Disappointing I purchased a used vehicle at Bryan Chevrolet a few weeks ago, after finding it listed online. There were a few issues that arose after the sale that I purchased a used vehicle at Bryan Chevrolet a few weeks ago, after finding it listed online. There were a few issues that arose after the sale that turned a good experience into a bad one. I don’t live nearby this dealership, so I probably would never buy a car here again anyway, but after this purchase, I can’t recommend them to anyone else either. First of all, I normally get a car inspected before the purchase. I informed the salesman when I arrived, and he assured me that it had already been through a thorough inspection - so I would be wasting $100 to get it inspected. Against my better judgment, I decided to skip the inspection after driving the car myself for about 20 minutes. My advice to future buyers - pay for the inspection. Two days after I bought the car, the check engine light came on, which was for a bad catalytic converter. Yes, it was an as-is sale, and no, I didn’t purchase a warranty. The salesman said they didn’t know of that issue – I’ll leave it up to you to guess if I believe that. When I contacted the salesman, his message from the manager was “Sorry, bought as-is.” Very disappointing that a car can’t make it more than two days before the check engine light would come on. The second issue was the keyfob. The previous owner only had one, so I asked for a second one to be part of the purchase. The manager agreed to that, and mentioned something about cutting me a check to get one. I called my local Ford dealer, who said that it would be about $325 for a new one - $175 for the keyfob, $25 for the key, and $125 to program it to the car. When I told the salesman what they said, he said that his manager probably had an arrangement with a local dealer that would get a better price than that. He said that it could be programmed off the VIN, even without the car present. That was incorrect. The keyfob was shipped to me, and it wasn’t synced with my vehicle. I contacted the salesman, who said he would let the manager know. The next day, his message from the manager was “Be happy you got an excellent deal.” My advice here is to get any offer like this in writing. Don’t assume that they will honor their word, because they can just say afterward that you misunderstood. The third issue was receiving the title. I purchased the car around 4pm, and the notary had already left for the day. I was told that it would be sent overnight, and that was fine. For whatever reason, it didn’t arrive until 12 days later. Not a huge deal, but just another promise that wasn’t delivered. Maybe you’ll have a different experience if you buy a car here. Don’t make the same mistakes I did. Take the time and pay for an inspection. Get any contingencies in writing – don’t assume anything. You’ll have more information about what you’re buying, so you can know what’s wrong and what’s included. Then when any problems arise, you won’t have to just settle for “Be happy you got an excellent deal.” More

Out of state buyer The folks at Bryan made it pretty simple for us to purchase a vehicle in New Orleans from Colorado. Great communication, service and follow up for th The folks at Bryan made it pretty simple for us to purchase a vehicle in New Orleans from Colorado. Great communication, service and follow up for the whole process. More

Fast & Friendly I’ve never taken my car to be serviced at Bryan Subaru and I had put it off based on experiences at other dealerships, e.g., I expected it to take a l I’ve never taken my car to be serviced at Bryan Subaru and I had put it off based on experiences at other dealerships, e.g., I expected it to take a long time and to be generally inconvenient. Not true at Bryan Subaru!!! Dropping my car off was really fast, they paid for an Uber so I could get back to work, and my vehicle was ready the same day! Thanks, Bryan Subaru! More

Amazing Customer Service They went above and beyond to get me in the car I wanted. I would highly recommend them, and already have to many of my friends! They went above and beyond to get me in the car I wanted. I would highly recommend them, and already have to many of my friends! More

Airbag recall service Service was provided as per my appointment and transportation to my office was provided. A camera that I installed and just tucked the wires out of th Service was provided as per my appointment and transportation to my office was provided. A camera that I installed and just tucked the wires out of the way was better installed as a result of removing and reinstalling the the dash. A big thank you to the service department. More

Service Bryan Subaru Service is awesome! The work is always done right and my experience is they only do what is necessary and do not hit you up for extra add Bryan Subaru Service is awesome! The work is always done right and my experience is they only do what is necessary and do not hit you up for extra add on items. The car always come out cleaner than it went in with their complimentary car wash. Regarding Sales, the first vehicle I purchased I got a fair deal. When I attempted to purchase the second, couldn’t make the deal. I purchased elsewhere. They couldn’t make the deal and let me walk. I found this to be odd because they could have made the deal. Subaru Service is awesome!!!!!! More

Excellent Service You were very careful with the diagnostics and the repairs have been very helpful!!!! Remi DeMatteo was very nice to work with. Thank you for fixing m You were very careful with the diagnostics and the repairs have been very helpful!!!! Remi DeMatteo was very nice to work with. Thank you for fixing my car. More

Amazing Compnay and staff! I would like to submit a heartfelt "Thank you," to the Subaru staff and mechanics for their wonderful work and customer-service. I seldom take the tim I would like to submit a heartfelt "Thank you," to the Subaru staff and mechanics for their wonderful work and customer-service. I seldom take the time to express my appreciation in writing, but the present situation is rather extraordinary, and requires something more than a verbal token of appreciation. After my Subaru Forester suffered catastrophic engine-failure, I was confronted with the gloomy prospect of losing my car, or having to pay the hefty price-tag for a new engine. An expense, in all honesty, I could not afford. After calling the Subaru 1-800 number and explaining my predicament, the company did the unthinkable: they decided to help me. No, they decided to cover 75% of the repair cost. This offer left me feeling utterly flabbergasted—in the best way possible. Never in my life has a company treated me with such generosity and good-will. I cannot thank the staff at Subaru enough (Thank you, Erin!)—and this includes the corporate arbiters of my case. I will henceforth become Subaru's good herald. Yours truly, Paul. More

Fred's first service This was Fred's first service, an oil change and my first experience with Bryan Subaru service department. Erin was ready for me when I walked in the This was Fred's first service, an oil change and my first experience with Bryan Subaru service department. Erin was ready for me when I walked in the door and had Fred ready for me to pick up on time just as she had promised. She even ran him through the car wash for me! The transaction was super simple and effortless. More

regular mait Car was serviced properly and on time. cost for repairs was a bit high but not outside the normal charges for a dealership. Thank you. Car was serviced properly and on time. cost for repairs was a bit high but not outside the normal charges for a dealership. Thank you. More