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Bryan Subaru
Metairie , LA
2,433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,433 Reviews of Bryan Subaru
August 04, 2021
Working with Jeff and Charlette was a pleasure. I requested a loaner which was provided at no charge. The new physicality is very nice and a much improved over the old waiting room. Car was ready as requested a loaner which was provided at no charge. The new physicality is very nice and a much improved over the old waiting room. Car was ready as promised and cost was reasonable. This is my second Outback and I have always found the service to be excellent and staff very friendly. More
by ca117ac@gmail.com
Verified CustomerEmployees Worked With
Rex Bubacz, Jeff Delange, Charlette Wilright
August 04, 2021
They were the second Subaru I went to and at least they solved the problem with my car. I wish there had been better communication from the service desk. I would recommend Bryan Subaru over Baton Rouge any solved the problem with my car. I wish there had been better communication from the service desk. I would recommend Bryan Subaru over Baton Rouge any day! More
by E B
Employees Worked With
Can’t remember
August 04, 2021
I never leave reviews because I'm not that type of gal BUT the service department is such a joke I figured maybe I'd save someone else time and money. I dropped my car off last Tuesday evening (with an ap BUT the service department is such a joke I figured maybe I'd save someone else time and money. I dropped my car off last Tuesday evening (with an appointment) and was told by Jeff they would look at it tomorrow and get with me. Not only did they not get with me the next day, but I was told for days they were going to be looking at my car and give me a call. They never called me, I had to call and check in- every time. Furthermore, I was told the issue and asked them to please do my oil change and let me know if the "cheaper fix" was going to work. Another 2 days passed and when I call I'm told my car would be ready that day. I never heard back about a time so I just decided to go out and there to see if I could get my car. When I got there, I waited about 20 minutes and got my car. As I was waiting, Jeff (the same person I'd been speaking to the entire time) stated that they didn't do my oil change and that I could just bring it back to the oil place that had created the issue in the first place to get it done. I was so frustrated but at this point I just wanted my car and decided I would go elsewhere to figure out the issues since this place isn't even up to Subaru standards anyway. After paying the bill and getting to my car I see Jeff wrote on my bill that I declined an oil change and that he advised me to do the more expensive "fix" and I had declined. Both lies. I wish I had read the other service shop reviews before spending my money and wasting my time. The lights in my car have come back on in less than a weeks time, so I'll be going somewhere else to look at it. This place is really an embarrassment for Subaru. More
by PAIGEBRUNET
Employees Worked With
Jeff Delange
August 02, 2021
Everyone was very friendly and courteous. They found the problem and even gave me a loaner car while we waited for the part to come in. They were great! problem and even gave me a loaner car while we waited for the part to come in. They were great! More
by BHANEGAN
Employees Worked With
Brian Guzzardi
August 02, 2021
Very professional and great customer service!:) very happy with their work and dedication to making sure you drive away happy:) they have been great about accommodating me when I had very little time t happy with their work and dedication to making sure you drive away happy:) they have been great about accommodating me when I had very little time too! More
by LJROD84
Employees Worked With
Richard Elvey, Brian Guzzardi, Charlette Wilright
July 31, 2021
Always friendly and good customer service. Their service department is thorough, but doesn't try to sell you anything you don't need.I appreciated the free Uber back and forth to my house while my car was b department is thorough, but doesn't try to sell you anything you don't need.I appreciated the free Uber back and forth to my house while my car was being serviced. More
by A. Harrison
Employees Worked With
Richard Elvey
July 30, 2021
Quick and Excellent service. The staff is friendly and makes the experience comfortable and easy. I would recommend others to come. Sitting environment is comfortable. makes the experience comfortable and easy. I would recommend others to come. Sitting environment is comfortable. More
by ANNETTELEE328
Employees Worked With
Richard Elvey
July 22, 2021
Extremely customer friendly and professional. Jeff Danlange went beyond my expectations working with Subaru motors to make sure they had a satisfied customer. I couldn't be happier with the service th Danlange went beyond my expectations working with Subaru motors to make sure they had a satisfied customer. I couldn't be happier with the service that was provided. It is very comforting to know that Customer satisfaction remains a priority with Bryan Subaru not only at the time of the sale but for the long-term. This was our first Subaru and I am looking forward to purchasing another Subaru form Bryan Subaru when the time comes. More
by RICH19
Employees Worked With
Jeff Delange
