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Bryan Subaru
Metairie , LA
2,437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,437 Reviews of Bryan Subaru
August 10, 2021
Every worker at Bryan Subaru is friendly, helpful, and attentive to my car’s needs. They handled the recall on my Subaru Crosstrek in a very timely manner. They even provided paid transportation so I didn attentive to my car’s needs. They handled the recall on my Subaru Crosstrek in a very timely manner. They even provided paid transportation so I didn’t have to wait at the dealership. I would highly recommend the service department at this dealership. More
by AMYSMITH2999
Verified CustomerEmployees Worked With
Richard Elvey, Jeff Delange, Brian Guzzardi, Jason Gullo, Charlette Wilright
August 10, 2021
Appointment on a Saturday at opening time They were Appointment on a Saturday at opening time They were short staffed, which caused a delay at checking in. And the very nice new facility was not read Appointment on a Saturday at opening time They were short staffed, which caused a delay at checking in. And the very nice new facility was not ready for customers. i.e. TV not on, coffee machine not working (little things) Things improved and went well More
by JOSEPHJLJR
Employees Worked With
Richard Elvey, Charlette Wilright
August 10, 2021
Service department is Worst dealership experience in my life. Damaged my cars engine and tried to blame me. I had video footage of the technician saying he forgot to plug a wire before he took my car for life. Damaged my cars engine and tried to blame me. I had video footage of the technician saying he forgot to plug a wire before he took my car for a test drive. Cost me $3000 because they refused to do the right thing. I will never ever visit this dealership. Jason Gullo is a horrible person and does not deserve to be working at this dealership. More
by abu
Employees Worked With
Morgan Falterman, Jeff Rein, Jeff Delange, Jason Gullo, Charlette Wilright
August 05, 2021
Well planned service center waiting hall with wi-fi and coffee/snacks. Friendly staff. Explain the problems with car if any. Gives a car wash after servicing. coffee/snacks. Friendly staff. Explain the problems with car if any. Gives a car wash after servicing. More
by TNATESH
Employees Worked With
Brian Guzzardi
August 04, 2021
Working with Jeff and Charlette was a pleasure. I requested a loaner which was provided at no charge. The new physicality is very nice and a much improved over the old waiting room. Car was ready as requested a loaner which was provided at no charge. The new physicality is very nice and a much improved over the old waiting room. Car was ready as promised and cost was reasonable. This is my second Outback and I have always found the service to be excellent and staff very friendly. More
by ca117ac@gmail.com
Employees Worked With
Rex Bubacz, Jeff Delange, Charlette Wilright
August 04, 2021
They were the second Subaru I went to and at least they solved the problem with my car. I wish there had been better communication from the service desk. I would recommend Bryan Subaru over Baton Rouge any solved the problem with my car. I wish there had been better communication from the service desk. I would recommend Bryan Subaru over Baton Rouge any day! More
by E B
Employees Worked With
Can’t remember
August 04, 2021
I never leave reviews because I'm not that type of gal BUT the service department is such a joke I figured maybe I'd save someone else time and money. I dropped my car off last Tuesday evening (with an ap BUT the service department is such a joke I figured maybe I'd save someone else time and money. I dropped my car off last Tuesday evening (with an appointment) and was told by Jeff they would look at it tomorrow and get with me. Not only did they not get with me the next day, but I was told for days they were going to be looking at my car and give me a call. They never called me, I had to call and check in- every time. Furthermore, I was told the issue and asked them to please do my oil change and let me know if the "cheaper fix" was going to work. Another 2 days passed and when I call I'm told my car would be ready that day. I never heard back about a time so I just decided to go out and there to see if I could get my car. When I got there, I waited about 20 minutes and got my car. As I was waiting, Jeff (the same person I'd been speaking to the entire time) stated that they didn't do my oil change and that I could just bring it back to the oil place that had created the issue in the first place to get it done. I was so frustrated but at this point I just wanted my car and decided I would go elsewhere to figure out the issues since this place isn't even up to Subaru standards anyway. After paying the bill and getting to my car I see Jeff wrote on my bill that I declined an oil change and that he advised me to do the more expensive "fix" and I had declined. Both lies. I wish I had read the other service shop reviews before spending my money and wasting my time. The lights in my car have come back on in less than a weeks time, so I'll be going somewhere else to look at it. This place is really an embarrassment for Subaru. More
by PAIGEBRUNET
Employees Worked With
Jeff Delange
August 02, 2021
Everyone was very friendly and courteous. They found the problem and even gave me a loaner car while we waited for the part to come in. They were great! problem and even gave me a loaner car while we waited for the part to come in. They were great! More
by BHANEGAN
Employees Worked With
Brian Guzzardi
