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Bryan Subaru
Metairie , LA
2,433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,433 Reviews of Bryan Subaru
October 31, 2019
Safety recall and check engine light visit My car has had a check engine light issue recently, so I took it in to get it checked out and to get a safety recall taken care of. They were very co My car has had a check engine light issue recently, so I took it in to get it checked out and to get a safety recall taken care of. They were very courteous and it took less time than they expected it would. As my check engine light issue produced no actual issue they also told me to bring it in without an appointment if the issue happens again. More
by emiewebb649
Verified CustomerEmployees Worked With
Brian
October 30, 2019
New vehicle purchase Our salesman, Greg Bourgeois, was very friendly, professional and did not pressure us. This was the best new car buying experience I have ever had. Our salesman, Greg Bourgeois, was very friendly, professional and did not pressure us. This was the best new car buying experience I have ever had. More
by chocoholic56
Employees Worked With
Greg Bourgeois, Andy Daigle
October 30, 2019
Re-lease of 2020 Subaru Forester First off, my experience over the last 3 years with Bryan Subaru has been excellent. From periodic normal service visits to questions regarding my First off, my experience over the last 3 years with Bryan Subaru has been excellent. From periodic normal service visits to questions regarding my vehicles operation, have been 5 star. Courtesy, Responsiveness, Caring. More
by ONEHOLEIN1
Employees Worked With
Rex Bubacz, Andy Daigle
October 30, 2019
Efficient Took only an hour to complete service. I was warned it might be a 2 hour wait. Comfortable and clean waiting room. Pleasant service advisor. Took only an hour to complete service. I was warned it might be a 2 hour wait. Comfortable and clean waiting room. Pleasant service advisor. More
by SANDYOST
Employees Worked With
Richard Elvey
October 29, 2019
Worsening of a squeaking of the divers side seat. I was in the area. I did not have an appointment when I arrived. I stopped by to see if I needed or could possibly get one. After explaining the probl I was in the area. I did not have an appointment when I arrived. I stopped by to see if I needed or could possibly get one. After explaining the problem to Richard my service representative, my Outback was immediately accepted. The rail on which the seat tracks was significantly rusted. This was replaced. The problem was resolved. I was not charged for the services. I was amazed and really relieved to say the least. I really appreciated the time, urgency and personal care Richard and the Technichian exhibited. KUDOS Y’all! More
by IEZIN6969
Employees Worked With
Richard Elve
October 25, 2019
Been trying to have the same problem fixed for 6 months now Not only was my car once returned to me with pieces missing from it but I’ve also been trying to have the same part fixed for the past 6 months. Your Not only was my car once returned to me with pieces missing from it but I’ve also been trying to have the same part fixed for the past 6 months. Your people even tried to convince me not to have it fixed at all. I’ve been waiting on a part to come in for a month then was told to drive all the way to your dealership because the part was there just to find out that you had the wrong part. What in God’s name is going on over there. How is this level of incompetence even possible? More
by TESSAROSEHORN
Employees Worked With
N/A
October 25, 2019
Better than Advertised My sales agent, Troy, was prompt, informative and flexible in working with me by text and then in person. I was not pushed or pressured and took sever My sales agent, Troy, was prompt, informative and flexible in working with me by text and then in person. I was not pushed or pressured and took several hours doing additional research before making my decision. The dealership manager, Will Bryan, was also great to work with and very fair in negotiations. I’d definitely buy from them again. More
by Hunter
Employees Worked With
Troy Johnson
October 24, 2019
Excellent and free of pressure Second car we have purchased from Greg Bourgeois and another terrific experience. Service department is excellent as well , just wish it was closer. W Second car we have purchased from Greg Bourgeois and another terrific experience. Service department is excellent as well , just wish it was closer. We still own our 10 year old car as well. More
by LSMYTH2
Employees Worked With
Greg Bourgeois, Andy Daigle
October 23, 2019
It took three visits. Several weeks ago, I began to notice a knocking sound in the front driver's side of the front end. When I took it in for a scheduled oil change, I men Several weeks ago, I began to notice a knocking sound in the front driver's side of the front end. When I took it in for a scheduled oil change, I mentioned it and asked them to check it out. They called me and said they could not hear the knocking when they drove it. I took a ride with an associate and couldn't reproduce the knock, but I told them that I heard it frequently. I even suggested that it might be a broken strut mount, which I experienced before on another car. I was told to bring it back if I continued to hear the knock. I brought it back a couple of weeks later because the knock persisted and I was preparing to take a trip to my daughter who lives in Virginia. I took a drive with an associate and again, during that drive we could not produce the knocking sound. I told them that something must be wrong, but I was assured that the car was fine for my upcoming trip. We drove to VA and heard the knock frequently during the drive. My son-in-law, a mechanic who owns an auto repair shop, took it for a drive and immediately suggested that it was either a loose or broken strut mount or a broken strut. Upon returning home, I brought my 2018 Outback back for service and told them what my son-in-law said. I took another drive with a mechanic who said he thought he heard something and would check it out. The invoice reads as follows: "Failed LF Strut and mount 2.00 Tested drove vehicle and found that over bumps the LF would make a rattle noise, inspected and found the left front strut, leaking fluid and the excessive play cause the strut mount the rattle, replaced both the LF strut and mount and test drove to verify repair." It concerns me that I had to make repeated visits to get this problem rectified and that I was told the car was fine for a long trip. This was not my first such experience with this car. Earlier, the power lift gate was opening sometimes and sometimes not or partially opening. I brought it in twice and was told it seemed to be working fine. So I video recorded about a dozen times when it didn't operate and brought it. Finally, they realized the problem and took about 2 weeks to fix it ( a loaner was provided). I cannot help but have concerns about the quality and durability of this car and the competency of the service department at this dealership. Customer # 1013738 Invoice #179015 More
by ROBDELLE
Employees Worked With
Richard Elvey
October 23, 2019
Surprised by the car wash and speed of service. First four visits for free! They even polished the tires! I can now understand the loyalty of Subaru customer. First four visits for free! They even polished the tires! I can now understand the loyalty of Subaru customer. More
by SHAMIL
Employees Worked With
mickey
