Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Buchanan Auto Park
Waynesboro, PA
418 Reviews
The staff at Buchanan Auto Park Inc strives to achieve excellence in all departments: from sales to finance to service to parts. Our well-stocked new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles are constantly being updated; your perfect car could be just around the corner! The finance and service departments are staffed with highly trained individuals who have the experience and expertise to help you, no matter your question. Stop by and visit us today at 11852 Buchanan Trail E to see it all for yourself!
About Buchanan Auto Park - a Waynesboro, Carlisle, Gettysburg and Hagerstown New & Used Chrysler, Jeep, and Dodge Dealership
Buchanan Auto Park offers many automotive products and services to our Waynesboro area customers. From quality new Chrysler, Jeep, and Dodge vehicles to used cars, we know anyone looking for a vehicle in Waynesboro will likely find what they want at our dealership. We carry a comprehensive line of Chrysler, Jeep, and Dodge vehicles, including the Grand Cherokee, Durango, Wrangler, Ram and Hornet, making us a good choice as your Waynesboro Chrysler, Jeep, and Dodge car dealer.
Our services include trusted Chrysler, Jeep, and Dodge car repair, original Chrysler, Jeep, and Dodge parts, and financing to help our customers purchase the car of their dreams.
Call Buchanan Auto Park, or come visit us in person. We're conveniently located at 11852 Buchanan Trail East and look forward to helping you with your automotive needs.
www.buchananautopark.com
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 AM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 418 reviews
March 13, 2018
Quick and great Kathy was amazing! She was friendly and understanding! She got me what I needed and didn’t try to give me things I didn’t need! Kathy was amazing! She was friendly and understanding! She got me what I needed and didn’t try to give me things I didn’t need! More
by Mmackellar
Employees Worked With
Kathy Shank
Helpful March 07, 2018
Will always recommend Was helped by Kathy she is amazing and has the best personality. Every employee in there makes you feel very comfortable they were all so helpful and Was helped by Kathy she is amazing and has the best personality. Every employee in there makes you feel very comfortable they were all so helpful and down to earth. They made my first experience very pleasant and they were honest about everything and gave great advice. I will definitely be coming back to them to get a car. More
by DeonaAnne
Employees Worked With
Kathy Shank
February 27, 2018
Can’t talk unless you go in Simply wanted some rough lease numbers...they couldn’t handle it. I’m not driving an hour away to your dealership without a baseline estimate for leas Simply wanted some rough lease numbers...they couldn’t handle it. I’m not driving an hour away to your dealership without a baseline estimate for lease options. They couldn’t do it and then refused to text me back because I wouldn’t come in the very next day. Not the type of dealer I want to buy from...I’m actually glad I didn’t give them my business. More
by Dodson10
Employees Worked With
Michael Savani
February 13, 2018
Unreliable Ram and 2nd rate customer service . I bought a new Ram 5500 with the 6.7L cummins and Aisin auto transmission. Picked up my new work truck January 6th. By Jan. 29th with 1237 miles . I bought a new Ram 5500 with the 6.7L cummins and Aisin auto transmission. Picked up my new work truck January 6th. By Jan. 29th with 1237 miles it developed a transmission leak. I called Buchanan Auto Park service department. They said they could get me in 1-31-18. By this time I haven't even made a payment on the truck. They looked at it and said the trans needed to come out but they could not get to it til the following week. I offered to leave it there that day. Asked if they had a rental and they said I'd have to come back the following Tuesday to get a rental. I was not making a second trip, I shouldn't have to. I had to call my wife to come pick me up! So far the service manager and a sales person have both said they would call me back and have not. They have been nice to me on the phone but I am not seeing any action showing me they are trying. The parts were ordered but they are back ordered, 1-2 weeks. Its been 2 weeks and I'm out of a brand new truck. This is my work truck, I've explained this to them. I can't make money without it. I bought a NEW vehicle instead of a used one to avoid having break downs for this very reason. I would not refer Buchanan Auto Park or the Dodge Ram to anyone. More
by Mark Andrews
Employees Worked With
Bob Freet
February 11, 2018
Second Chances I have dealt with several dealers that say " you 're approved" well you know how that goes Buchannan came thru, they never gave up me even though i ga I have dealt with several dealers that say " you 're approved" well you know how that goes Buchannan came thru, they never gave up me even though i gave up More
by Jacceejams
Employees Worked With
Kathy Shank
February 09, 2018
Great experience My overall experience with the people at this dealership was very personal as well as professional. Each person I dealt with not only asked how I was My overall experience with the people at this dealership was very personal as well as professional. Each person I dealt with not only asked how I was doing personally (at the time was recovering from total knee replacement) but they repeatedly kept asking if I had any questions throughout the entire signing process. I felt like the people at this dealership were caring and compassionate - not just there to make a sale. In addition, Kathy got the ball rolling so that we could have an extra programmable key made before we left the property. I would definitely purchase another vehicle here in the future. Keep up the good work you all!!! More
by Sue
Employees Worked With
Kathy Shank
February 01, 2018
it was a great expreance my sales lady did all she could because the people where all very friendly and profesional answering all my questions and where not pushy kathy mademy buy very easymy wife and i enjo because the people where all very friendly and profesional answering all my questions and where not pushy kathy mademy buy very easymy wife and i enjoyed dealing with them More
by BELLA @)!*
Employees Worked With
Kathy Shank
January 24, 2018
Family like enviroment The dealership as whole provides a family like environment everyone is friendly an knowledgeable. I am a repeat customer and plan to be in the years The dealership as whole provides a family like environment everyone is friendly an knowledgeable. I am a repeat customer and plan to be in the years to come. The dealer is close to home, and has just about every service you could possibly need. Kath Shank was my used car sales person, I had come in to investigate a pre-qualification through one lender I had dealt with in the past. Kathy found a better truck then what was suggested in the pre-qual that was even 2k cheaper. I was in and out driving my truck in a very short time compared to experiences at other used car lots. When I left I felt I had a friend, and an advocate for any service need in the future with my purchase. More
by focusedwarrior1
Employees Worked With
Kathy Shank
January 02, 2018
very satisfying I WAS SO COMFORTABLE WITH THE SALESPEOPLE THERE. KATHY DIDN'T WASTE ANY TIME IN FINDING ME WHAT I WANTED. I HAD A VERY GOOD BUYING EXPERIENCE THERE AN I WAS SO COMFORTABLE WITH THE SALESPEOPLE THERE. KATHY DIDN'T WASTE ANY TIME IN FINDING ME WHAT I WANTED. I HAD A VERY GOOD BUYING EXPERIENCE THERE AND WHEN IT COMES TIME TO PURCHASE ANOTHER VEHICLE I WILL BE GOING BACK TO BUCHANAN AUTO PARK. EVERYONE THERE WAS SO FRIENDLY. IT WAS LIKE MY FAMILY WAS SELLING ME A CAR. I SAY THANK YOU EVERYONE AT BUCHANAN AUTO PARK. More
by new buyer
Employees Worked With
Kathy Shank
December 02, 2017
Super easy, no fuss transaction Told Kathy what I was looking for and she delivered. The whole sales team were absolutely wonderful. Which helped to make this one of the easiest car Told Kathy what I was looking for and she delivered. The whole sales team were absolutely wonderful. Which helped to make this one of the easiest car buys for myself thus far. More
by Tara
Employees Worked With
Kathy Shank
