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Buchanan Auto Park
Waynesboro, PA
466 Reviews
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466 Reviews of Buchanan Auto Park
August 16, 2016
Lured there with a lie, OVERPRICED, tre very poorly by Chuck I inquired about a Jeep online. The next day received a call from "Alexa" telling me Buchanan was having the best sale ever! This was only going on I inquired about a Jeep online. The next day received a call from "Alexa" telling me Buchanan was having the best sale ever! This was only going on until the end of August, so I called at the "perfect time"! She said they had the lowest prices of all times. I was siked to get there with my husband, and buy a jeep. Once there Robbie the salesman got noticeably irritated when I called another dealership inquiring about their inventory while my husband was negotiating the price of the jeep we just test drove with Robbie. Robbie said he wasn't going to tell us any price, because he didn't want us going to the other dealership after he works out a price. My husband actually had to ask him whether he wanted to make a sale that day or not. I informed Robbie that I wouldn't be asking for the monthly payment if I wasn't interested in that Jeep...Duh! Robbie shouldn’t have been eavesdropping on my conversation in the first place. Once inside the office, we had to deal with the absolute most RUDE general manager of all times! His name is Chuck, and he is very cocky, and disrespectful. Honestly, I don't even know how he's still able to work there. He yelled over to Robbie's desk from his "sales tower" when we were sitting there. He told me there wasn't going to be ANY dropping of the price of that jeep. I then asked about the "great specials on ALL Buchanan vehicles" that Alexa told me about that morning on the phone. He then proceeded to walk over to Robbie's desk, and looked at my cell phone as I was searching for Alexa's texts. Unfortunately the only texts she sent me were of the address to the dealership, and that she was excited to find out what vehicle I drive home that evening. The awesome deals she spoke of, was on the phone call, not the text messages. That's when Chuck said we will pay retail for that Jeep, and there's NO negotiating the price. I told him we had nothing left to talk about then. The Jeep was way overpriced, and he wouldn't budge on the price. I do not recommend Buchanan for ANY vehicle purchase. Subsequently, two days later Robbie called me wanting to talk numbers so we could buy the Jeep. I then took great pleasure in letting him know we happily purchased a new vehicle the day before his call. We were treated like royalty by the dealership we went to. As we should have been being that we spent a huge amount of money. I let Robbie know that good customer service goes a long way, and he may want to think about that the next time he's got buyer's sitting at his desk wanting to spend some serious money. I will never shop at Buchanan EVER, and will continue to let all my friends, and family know how poorly we were treated. If this website would have let me rate Buchanan less than 1 star, I certainly would have, because it was the worst experience EVER! More
by Cali
Employees Worked With
Robbie (salesman), and Chuck (general manager)
July 31, 2016
Bought a new Jeep Mike Slick is a friendly salesman and is very knowledgeable about the products he is selling. He took as much time as we needed and explained everythi Mike Slick is a friendly salesman and is very knowledgeable about the products he is selling. He took as much time as we needed and explained everything in detail. A very good employee. More
by starter1
Employees Worked With
Mike Slick
July 30, 2016
Great place to buy your next vehicle! Good people! I went into look for a truck to pull a camper. John Williams introduced himself and we chatted, there was no pressure. We took a drive and sat down an I went into look for a truck to pull a camper. John Williams introduced himself and we chatted, there was no pressure. We took a drive and sat down and talked. Still no pressure! Rob Fleming the director explained and worked diligently to meet my needs. I was impressed that he met my demand on what I wanted to spend. They were both no pressure sales men that were strait forward. That's refreshing to know that it wasn't about a sale, but helping me to get what I wanted, and giving me the choices to decide with no pressure. It didn't take Tim Thompson very long to get the paper work together, explain, and finish my paperwork. Awesome job guys! I will buy another vehicle from Buchanan auto, it might be a couple years, but I would give them the opportunity for what they showed on this sale. More
by hopeless1
Employees Worked With
Tim Thompson , John Williams, Rob Flemming
July 29, 2016
Would highly Reccommend to ANYONE From the instant we pulled in to the moment we finished our Sales lady Kathy was great. Kathy worked with us with no pressure and made sure we receiv From the instant we pulled in to the moment we finished our Sales lady Kathy was great. Kathy worked with us with no pressure and made sure we received the best deal. Everything went very smooth and the vehicle is beautiful. If anyone is looking for a vehicle we would suggest making this your first stop. Very pleased.. :) More
by mob1118
Employees Worked With
Kathy Shank
July 23, 2016
They really try to get you what you want. And at or near the payments that you want. Even if you credit is not the best. They are really nice to work with. And at or near the payments that you want. Even if you credit is not the best. They are really nice to work with. More
by joeie
Employees Worked With
Mike Slick
July 21, 2016
friendly informative I feel they made me a good deal, no pressure. they ask what I was looking for and they delivered. Now I own a beautiful brand new Chrysler 200 I feel they made me a good deal, no pressure. they ask what I was looking for and they delivered. Now I own a beautiful brand new Chrysler 200 More
by Mopar#1
Employees Worked With
All were friendly and , Mike Slick
July 21, 2016
Absolutely amazing! From the word go this was the best place I have ever had the pleasure of dealing with. My salesman Dan was absolutely amazing. Straightforward, no flu From the word go this was the best place I have ever had the pleasure of dealing with. My salesman Dan was absolutely amazing. Straightforward, no fluff, honest, caring and didnt mind listening. I had a few bumps and bruises with my credit but they took care of me. They walked me through step by step, no hidden costs or fees. I eneded up with a 2014 Dodge Dart! It was one heck of an upgrade from my old car. They really know how to talk to people. Their customer service is appreciated and I tell everyone, proudly, where I got my car. Thank you is not not enough for how grateful I am to them. More
by G00gle10
Employees Worked With
Dan Langley
July 20, 2016
Excellent customer service I had a wonderful experience purchasing my 2014 charger. Dave Guyer is an excellent salesman. He was not pushy, and he was able to answer all of my qu I had a wonderful experience purchasing my 2014 charger. Dave Guyer is an excellent salesman. He was not pushy, and he was able to answer all of my questions. I would recommend anyone going to Buchanan and I would definitely recommend Dave as the salesman... Sincerely, Candy & Randy Foreman More
by Candyjo13
Employees Worked With
Dave Guyer
July 17, 2016
Everything a Car Dealership should be Mike Slick with the help of Frank Mattioli and Max gave us a great deal and explained every question we could throw at them. Mike and Frank were very Mike Slick with the help of Frank Mattioli and Max gave us a great deal and explained every question we could throw at them. Mike and Frank were very courteous and caring salesmen. We traveled about 100 miles to this dealership to purchase our new car because of salesmen like Mike and Frank and the great deal that Max approved. We left feeling like we made friends at this dealership. This was our second new car purchase from Buchanan Auto Park. Kim in Finance was excellent and very friendly also. GREAT EXPERENCE. More
by Terry and Linda
Employees Worked With
Mike Slick
July 16, 2016
My new Truck! Thanks for the service and the deal that I received from your dealership! As promised you did beat out another dealers price by $2,000.00. Gary Verno Thanks for the service and the deal that I received from your dealership! As promised you did beat out another dealers price by $2,000.00. Gary Verno was very helpful and he did not talk me into anything extra that I did not want. I ordered the vehicle the way I wanted it built. They locked in the incentives offered and I put down a deposit and the only thing left to do was wait! He let me know when it came in and when it would be ready! So far so good! I just got the vehicle today so I really can not rate quality of work yet! More
by mos1811
Employees Worked With
Gary Verno
