Buckeye Chrysler Jeep Dodge RAM Of Shelby, LLC - Service Center

They installed my tires quickly and told me about caring for my new tires. Tim told me to be sure and rotate my tires every oil change and since I bought my tires there I get rotations at no additional cost for my new tires. Tim told me to be sure and rotate my tires every oil change and since I bought my tires there I get rotations at no additional cost. More

They were very polite and courteous. I had to have a part installed it took over a month to get the part in that was the only problem. They called installed works great! installed it took over a month to get the part in that was the only problem. They called installed works great! More

I am very happy with the service I receive on my Jeep Wrangler at Buckeye Jeep. The work is always done right the first time. And I am treated with respect. Wrangler at Buckeye Jeep. The work is always done right the first time. And I am treated with respect. More

First service of my new Wrangler Buckeye has always done right by me. They got me right in and took care of my car like it was their own. The staff was very kind to me and my vehicle. Buckeye has always done right by me. They got me right in and took care of my car like it was their own. The staff was very kind to me and my vehicle. More

Oil change I had an oil change and the entire experience was easy and pleasant. I’m very happy with the service and the people who work there. Thank you! I had an oil change and the entire experience was easy and pleasant. I’m very happy with the service and the people who work there. Thank you! More

Checked on a strange noise It was fast and reliable. I took my truck in to the service department and returned the same day with no hassle and friendly service department. It was fast and reliable. I took my truck in to the service department and returned the same day with no hassle and friendly service department. More

DO NOT TAKE YOUR CAR REPAIR HERE!!!!!!! DO NOT TAKE YOUR CAR HERE!!! THEY WILL NOT FIX YOUR CAR RIGHT THE FIRST TIME AND BREAK SEVERAL OTHER THINGS. I dropped off my fiance's car because i DO NOT TAKE YOUR CAR HERE!!! THEY WILL NOT FIX YOUR CAR RIGHT THE FIRST TIME AND BREAK SEVERAL OTHER THINGS. I dropped off my fiance's car because it was running rough, service engine light on, smells like oil burning and tire pressure sensor malfunctioning. Verizon Hum tells me the problems and I let them know what it says. After three hours I called to see if they had found the problem and they said they COULD NOT FIND THE CAR. Six hours later they call with the diagnosis. They order parts and two days later call and say other things need repaired like timing belt and spark plugs. These need ordered also. Then it takes a couple days to do the work. So 7 days later I go to pick up the car and let it run a few minutes in the parking lot. SAME PROBLEMS AS BEFORE. Tire light not fixed, service engine light on, running rough. I go back in and complain saying give me my money back cause they didn't fix anything. They look at it again and I WAIT FOUR HOURS and they say it needs a new co2 sensor or oxygen sensor. This is what the Verizon Hum told me to begin with and they charged me over $2000 for all the other stuff that had nothing to do with the problem. Plus I am told I will have to bring my car back in a few days to reset the tire pressure sensors and they will drive it 60 miles away to a dealer that knows how to reset it. A day after I get my car I hear a metal rattling noise coming from the area of the timing belt. Call Buckey and they say they will look at it when they get it to reset tire pressure sensor. Buckeye drives a rental to me and takes my car. A day later I notice the license plate tags EXPIRE in one day on the rental vehicle. I call them the next day to find out what's going on and to get my car back and let them know about expired license plate tags. Come to find out they DID NOT TIGHTEN the timing belt pulleys properly and they still can not get tire pressure light to go out. Parts need ordered for both. A week later driving on EXPIRED PLATE TAGS they get everything figured out and say it's fixed. A day later the power steering is acting strange, squealing and tight. Plus my Verizon Hum is saying low battery power. So I check and find low power steering fluid because it is leaking out from hoses close to where timing belt cover is. Also they DID NOT TIGHTEN THE POSITIVE BATTERY CABLE on to the battery. It was well below freezing for a few days and now I'm afraid a two month old battery might be ruined from freezing. I called and talked to manager Jeremy and was told they did not touch power steering hoses (they would have to be touched to get bolts out of timing belt cover on top) and batteries will not freeze when they are dead. Both things are LIES!! Jeremy also tells me he will not fix these problems because he already has done $700 worth of repairs to my vehicle without charging me. If the repairs WERE DONE RIGHT THE FIRST TIME they would not have needed to do that. They had my car for THREE WEEKS AND IT'S STILL NOT RIGHT!!!! Plus now electric door locks are not working right and I'm hearing METAL RATTLING SOUND AGAIN!!!!! DO NOT GO HERE TO GET YOUR CAR FIXED!!! More

Car wash Everything was fine as far as service Usually get a car wash with service wherever I have been before when I took a car for service . Probably no big Everything was fine as far as service Usually get a car wash with service wherever I have been before when I took a car for service . Probably no big deal but for me it is. More

routine maintenance I am completely satisfied with my service experiences at Buckeye CJD. They are always amenable to schedule service appointments based on my schedule. I am completely satisfied with my service experiences at Buckeye CJD. They are always amenable to schedule service appointments based on my schedule. They ALWAYS explain what work was performed and answer any questions I may have. More

Customer Service Excellence I had a slow leak in my tire from a road hazard. I called for a appointment and despite being extremely busy they worked me in. I only had to wait les I had a slow leak in my tire from a road hazard. I called for a appointment and despite being extremely busy they worked me in. I only had to wait less than 1 hour to get the repair to the tire completed. I really appreciate the loyal service to their customers! More