Buckeye Ford Lincoln

Great place did what they promised to do had car ready for pickup as described great experience!! for pickup as described great experience!! More

Absolutely enjoyed working with buckeye. Great service and very accommodating. Would highly recommend to anyone Great service and very accommodating. Would highly recommend to anyone More

In October of 2021 I took my truck in to Buckeye Ford of Sidney to have a recall fixed for faulty door latches. When it gets cold they will freeze and not shut, therefor, leaving you either stranded or stuc Sidney to have a recall fixed for faulty door latches. When it gets cold they will freeze and not shut, therefor, leaving you either stranded or stuck driving a vehicle with one hand on the wheel and the other holding your door shut (pretty dangerous). Their “fix” did not work so I had to take it in again in November of 2021. Once again, the “fix” did not work so I took it in again in December of 2021.   When I took it in December 2021 I also needed the windshield wipers fixed because I tore the wiper motor on the right one up trying to force it down when it was stuck in the upward position (dumb on my part) as well as needing the multifunction switch replaced. This cost me $865. It blew my mind that this cost that much but whatever, I need properly functioning wipers to drive.   Not even a month later in January of 2022 the driver door still won’t close/latch in certain weather conditions (even after 3 attempts of Buckeye Ford trying to fix it), but also the first time attempting to use my new windshield wipers the right one bowed up and popped off.   Now late January 2022 I take it again so that they can attempt to fix the door a 4th time as well as fix the wipers that failed on the first attempt after paying $865 a month prior. I get a call from the service technician stating that it’ll be $500+ to fix the right passenger door (not even the door I brought it in for…) and to fix the wipers. I explained to him that (A) It’s the drivers door, not the passenger door (B) It’s for a recall. Ford pays this, not the customer (C) I just paid $865 a month prior for the windshield wipers to get fixed, I’m not paying again for what should have been done right the first time…   At this point, I escalated my issues to the Service Manager. The first two days I called first thing in the morning and he said he’ll check with his service technician and get back with me (never did either day). Third day I call he stated that the door issue is not a part of the recall so I’ll have to pay for it on my own. It baffles me that a pretty serious safety issue is being brushed off so easily. He also stated that it’s the right wiper that needs a new arm and they only fixed the left wiper arm on the $865 fix which is false because there has never been anything wrong with the left wiper. The right wiper was the issue on my first fix and is the issue again now that it’s fallen off. I explained to him to check the paperwork/part numbers/cameras/etc. all will clearly show that it was the right wiper arm from the beginning. His response to this is that he’s getting conflicting statements from both me and his technician so he just doesn’t know. I assume this means he thinks I’m lying.   Long story short, I would absolutely NOT recommend Buckeye Ford of Sidney to anyone for ANY service work. Numerous attempts and they cannot fix the problem as well as trying to double charge on something they didn’t fix correctly for $865 the first time.   *Side note: 1) The one and only time they provided me a rental car (December 2021) it was a 2017 Ford F150 and driver door would not latch shut (same recall issue I’m having) so again I was driving to work with ratchet straps running door to door so that they stayed closed. I suppose if they can’t fix their own what makes me think they’ll be able to fix mine… 2) After contacting and speaking with Ford Motor Company they suggested that I take my truck to a different Ford dealership for the recall service. Apparently, they’re not even trusting that this is being handled correctly by Buckeye Ford. More

Condescending and incompetent! I took my car in for a $2000 repair and asked if they could look at the AC because if it needed a compressor then I wanted to do it while the engine was tore down to save o $2000 repair and asked if they could look at the AC because if it needed a compressor then I wanted to do it while the engine was tore down to save on labor costs. The service manager said "you better let us diagnose it before we just throw in a compressor". I agreed with having them diagnose the problem first but then they called to tell me it would be $400 to replace a $10 valve. I agreed to the repair because they were going to charge me $395 for the diagnosis anyway but after I got the car home it still did not work! I took the car back in and they gave me some BS about how the system being properly charged caused a leak at the condenser and it would be $877 to replace it! I never even received an apology or an offer to make things right so I have been a loyal customer for years but I will not be using this dealer for even an oil change in future! More

Not good service at all My husband had been taking his truck up here for atleast 3 years to get maintenance and oil changes. Finally went to another ford because they would s My husband had been taking his truck up here for atleast 3 years to get maintenance and oil changes. Finally went to another ford because they would say the problem is fixed but the noise would still be there. The other ford store informed us that they didn’t even put in the right bolt for the oil pan. Glad we went to another store. These mechanics are really basic for modest prices! More

excellent service The service given by the employees made us fill at ease and gave us all the information we needed to find the right car for us. The service given by the employees made us fill at ease and gave us all the information we needed to find the right car for us. More

Good service Got a great deal no hassle explained all details of th truck and had it completely prepped and ready to go in a jock manner this was 3rd new vehicles Got a great deal no hassle explained all details of th truck and had it completely prepped and ready to go in a jock manner this was 3rd new vehicles purchased from carl always satisfied More

Great customer service I had a great experience at buckeye Ford and would go back again and again. I would recommend anyone looking for a Ford to go there! I had a great experience at buckeye Ford and would go back again and again. I would recommend anyone looking for a Ford to go there! More

Wonderful experience We flew from California to Buckeye Ford in Ohio to purchase a truck we saw on their website. It was a great experience and our Salesman Adam Marcus wa We flew from California to Buckeye Ford in Ohio to purchase a truck we saw on their website. It was a great experience and our Salesman Adam Marcus was terrific. The dealership was very professional and made the experience quick and easy. We then drive all the way home in our 2011 Ranger. I would definitely do business again. More

Excellent sales department customer service. I've worked with Carl Faehl when locating and purchasing both of my F-150 trucks. Each time, he worked with the staff to get me good deals on my trad I've worked with Carl Faehl when locating and purchasing both of my F-150 trucks. Each time, he worked with the staff to get me good deals on my trade ins, searched to find me all the rebates I could qualify for, and searched multiple dealerships to find me the exact truck I was looking for, all without complaint (I can be picky). When I first dropped in (unannounced, I might add) Brad Gutman greeted me and helped me work out preliminary numbers and set up test drives for 3 different trucks so I could pick the engine I felt comfortable with. He was gracious and helpful! I worked with Dan Dixon to finish the financing. He was personable and professional and took the time to give me the explanations I needed to feel like I was making an educated decision. I feel like they each respected that I was about to make a significant purchase and didn't haggle, pressure or coerce me into making a choice I didn't want to make. Overall, I'm very satisfied with my experience! More