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Bud Brown Volkswagen

Olathe, KS

4.7
2,427 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,427 reviews

February 02, 2021

Guys did a great job. Stayed a few minutes late which allowed me to get my oil change done while I was on that side of town. More

by HEIDIHUELSENBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Feb 02, 2021 -

Bud Brown Volkswagen responded

It's great to hear that our service team went above and beyond to deliver a great experience, Heidi! Thank you for coming to Bud Brown Volkswagen for your oil change!

February 02, 2021

Easy to work with and had great selection of cars to fit my budget. I appreciate the fact that they got creative when it came to making the deal work More

by ARGLEASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Missy McConnell, Jerry Arns, Jesse Tinker
Feb 02, 2021 -

Bud Brown Volkswagen responded

We're thrilled to hear that our team went above and beyond to deliver a rewarding buying experience! Thank you for choosing Bud Brown Volkswagen, and congratulations on your new car!

January 30, 2021

They got my car fixed for me while I was out of town and kept it for me till I got back. No more issues and fixed a couple other issues while it was there! Thanks More

by HEATHK88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Feb 01, 2021 -

Bud Brown Volkswagen responded

Thank you for trusting us with your business! We strive to deliver a seamless service experience, and it is great to hear that this was reflected in your visit. Drive safely, and we hope to see you again at Bud Brown Volkswagen!

January 29, 2021

I took my 2014 Routan to Bud Brown Volkswagen and since they changed a damaged sensor the engine runs like clockwork! Special thanks to Tom :-) More

by LOUIS8
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Feb 01, 2021 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! It was our pleasure to service your 2014 Volkswagen Routan here at Bud Brown Volkswagen, and we will be sure to let Tom know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 29, 2021

My son encouraged me to check out VW, for years I drove Toyota vehicles. We went on line so I could become educated; read reviews, pros & cons. I am happy with the Jetta, we are adjusting to one another. More

by SANDIGAITHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Jeffrey Condrey
Feb 01, 2021 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a good experience working with our team at Bud Brown Volkswagen, and it means a lot to know that we lived up to the recommendation of your son. We hope that you continue to enjoy your Volkswagen Jetta!

January 29, 2021

Service was disappointing. They couldn't give an update on he car at 4 after they had it for 7 hours. They wouldn't provide a loaner car despite having mine all day and they didn't even drive the car into More

by bopztwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Hill
Feb 15, 2021 -

Bud Brown Volkswagen responded

It is never our intention to cause an inconvenience and I am so sorry if the process took longer than anticipated. I will address this feedback with my team so we can work towards improving. If you would like to speak further, please don't hesitate to call. Thank you, Kelly Adams - Service Manager - (913) 393-8140

January 28, 2021

Great job staff very friendly. If you want to get more reviews you better stop requiring 25 words this is ridiculous I am liable to make a bad review because of the minimum word count. More

by LISAKWVT
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Jan 28, 2021 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! We are so glad you had a good experience working with our team here at Bud Brown Volkswagen, and we look forward to your next visit!

January 27, 2021

Exceptional support. Jeff and Jerry coordinated all of our service ahead of time. Genuinely the best treatment by a dealership before during and after purchasing a vehicle. More

by SAM.ROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Tom Mabe, Jeffrey Condrey
Jan 27, 2021 -

Bud Brown Volkswagen responded

Sam, this feedback is music to our ears! Thank you for choosing Bud Brown Volkswagen and highlighting the great work of Jeff and Jerry. We are grateful to have you as a customer and look forward to welcoming you back in the future.

January 26, 2021

They made me feel like i was their only customer. Explained everything that was going on. I will definitely be back to see them. They did everything in a timely matter More

by Smokey8102003@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill
Jan 26, 2021 -

Bud Brown Volkswagen responded

Thank you for taking the time to share! We appreciate your support and are thrilled to hear that you had such an excellent experience working with the Bud Brown Volkswagen team. Drive safely, and we hope to see you again next time!

January 25, 2021

Ive been seeing Steve in the service dept since i bought my new 2011 VW Jetta TDI. He is always a pleasure to work with. It’s always great when your serviceman knows you by name! More

by scuevas0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Jan 25, 2021 -

Bud Brown Volkswagen responded

We're so lucky to have you in the Bud Brown Volkswagen family, and we'll be sure to pass along your kind words to Steve! It's great to hear that he always take such good care of you and your 2011 Volkswagen Jetta. Thank you for trusting us with all your service needs!

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