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Bud Brown Volkswagen

Olathe, KS

4.7
2,427 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,427 reviews

January 25, 2021

I just leased my fourth car from Bud Brown, so that in and of itself shows you how highly I think of the team there. From sales, to financing to service, I've been nothing but happy calling Bud Brown my More

by shannon.b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Steve Hill, Smokey Peters, Jason Wattree
Jan 25, 2021 -

Bud Brown Volkswagen responded

Shannon - We can't thank you enough for coming back to Bud Brown Volkswagen for another vehicle! It means that world that you've trusted us with your business for over a decade and we appreciate your positive feedback. Enjoy your week!

January 25, 2021

The staff is so polite and makes you feel very comfortable. I am so appreciative that they offer Saturday service as well as no appointments needed for various needs! This dealership is the furthe More

by SARAH.SCHIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Jan 25, 2021 -

Bud Brown Volkswagen responded

Thank you for taking the time to review us, Sarah! We appreciate your business and are thrilled to hear that the Bud Brown Volkswagen team delivered such a successful experience. Drive safely, and we are looking forward to seeing you again down the road!

January 25, 2021

Best car-buying experience I've ever had, bar-none. Rocky Middlebrooks handled my purchase like a champ. I highly recommend him for any of your car buying needs. More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Middlebrooks
Jan 25, 2021 -

Bud Brown Volkswagen responded

Andy, thank you for taking the time to leave us a review! We are so glad you had a great car-buying experience here with us at Bud Brown Volkswagen, and we will be sure to let Rocky know that you appreciate the help. We hope that you continue to enjoy your newly purchased vehicle!

January 23, 2021

Friendly, knowledgeable and efficient staff. This is the 2nd vehicle we purchased here! The service department is great also. We look forward to returning for our next vehicle purchase. More

by JETTADU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Mike Burkemper
Jan 25, 2021 -

Bud Brown Volkswagen responded

Thank you for trusting Bud Brown Volkswagen with your business! We're proud to have earned your continued support and we look forward to taking care of you when you are in the market for a third vehicle!

January 22, 2021

Steve was pleasant to work with and was very personable and recommend him. Worked performed and completed as promised. Would have given a 5 star, but was asked to do a transmission service and it was pr More

by sal27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Jan 22, 2021 -

Bud Brown Volkswagen responded

Sal - Thank you for taking the time to share, and shout out Steve! We appreciate your business and are thrilled to hear that he delivered such a friendly service experience. With regard to the rest of your review, we want our customers to get the most out of their vehicles, and I apologize if we left the wrong impression. All of the previous model years with that same transmission state to service the transmission at 50k, so that is our normal recommendation. Drive safely, and if there is anything else I can do to assist you, please do not hesitate to give me a call. Thank you, Kelly Adams - Service Manager - (913) 393-8140

January 21, 2021

Everyone in the service department from the service rep, to the shuttle driver, to the cashier lady who helped me make my payment for my oil change performed great customer service. I definitely plan to ret More

by BMPIE_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Jan 22, 2021 -

Bud Brown Volkswagen responded

It is gratifying to hear that our team delivered a five-star experience from start to finish! Thank you from all of us at Bud Brown Volkswagen!

January 20, 2021

Max was great to work with. He got me into an excellent car and was able to keep me within my payment range. Thank you. More

by CA4001ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Harrell, Jerry Arns
Jan 20, 2021 -

Bud Brown Volkswagen responded

Thank you for the review! We couldn't be happier to hear that you had a good experience working with Max here at Bud Brown Volkswagen, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

January 20, 2021

Jason Wattree is awesome!I got into an accident and my Jason Wattree is awesome! I got into an accident and my car was a total loss. I needed to get a car right away on a Saturday and he was so patient an More

by CELINAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie? Loveless In the finance department , Phil Brown, Jason Wattree
Jan 20, 2021 -

Bud Brown Volkswagen responded

Celina, your glowing feedback about Jason is greatly appreciated! We are so happy to hear that he put you at ease and made the car-buying experience informative and pressure-free. Thank you for trusting Bud Brown Volkswagen with your business and taking the time to share your excellent feedback. We wish you many happy miles in your new car!

January 20, 2021

Best in the KC Metro Area. The Bud Brown Service Team is committed to customer satisfaction and the job correctly performed. Don’t bother going elsewhere. More

by 2012 G TDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Jan 20, 2021 -

Bud Brown Volkswagen responded

We are honored by your stellar recommendation! Thank you for your confidence in Bud Brown Volkswagen, and for your business. We look forward to working with you for a long time to come!

January 20, 2021

I would highly recommend this dealership to anyone looking to buy a new car! The process was smooth and the team there were so warm and welcoming! Since buying my car, I’ve had to take it in to be ser More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Jan 20, 2021 -

Bud Brown Volkswagen responded

Nikki - We are delighted to earn your recommendation! Thank you so much for sharing this feedback about your buying and service experience so that others will know what it's like to be a guest at Bud Brown Volkswagen. We are lucky to have you as a customer.

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