Bud Brown Volkswagen

Customer service was positive and energetic. Norman was fantastic to work with. He has such a positive attitude and is so energetic that I look forward to my next oil change. Norman was fantastic to work with. He has such a positive attitude and is so energetic that I look forward to my next oil change. More

very Happy Quick, efficient, friendly service. What else could anyone ask for ? Your review company service sucks for telling me you need more words. Why don’ Quick, efficient, friendly service. What else could anyone ask for ? Your review company service sucks for telling me you need more words. Why don’t you try and be as efficient and friendly as the service department that I visited yesterday. More

Scheduled appointment I needed a new key programmed and set up an appointment at 9:00 am the 16th and it was done well over 10 days out. My son/dad got there and it was a h I needed a new key programmed and set up an appointment at 9:00 am the 16th and it was done well over 10 days out. My son/dad got there and it was a hassle and they acted like they didn’t have time. I have the email confirmation stating the day/time. This is unacceptable the way my son and dad were treated when I’m PAYING $250+ for a key!! So what I was told was going to take an hour, they got asked when they could come back? My son’s car wasn’t ready until 12:00 pm! HUGE disappointment!!!!! Unfortunately it’s closest to me. More

Excellent customer service! From start to finish my shopping experience was great! Melissa went out of her way to ensure,I was satisfied. She provided outstanding customer servic From start to finish my shopping experience was great! Melissa went out of her way to ensure,I was satisfied. She provided outstanding customer service and I would highly recommend her to all my family and friends. Her professional attitude and her kind mannerisms made buying my 2015 Volkswagen easy. Thank you! More

Friendly fast service The customer service was excellent. I was greeted immediately & able to get right in for service. The price given at arrival was what I paid. I didnt The customer service was excellent. I was greeted immediately & able to get right in for service. The price given at arrival was what I paid. I didnt wait too long for the service & the rep I checked out with at the end was friendly as well. More

Great car! Great buying experience! Thanks to those at Bud Brown VW for a great car and a painless buying experience! Here’s to a great ownership experience for many years to come! Thanks to those at Bud Brown VW for a great car and a painless buying experience! Here’s to a great ownership experience for many years to come! My wife loves her new Passat! More

Routine maintenance and more My service guy, Steve, was great. He explained things, followed up and seemed to care that my experience was good. Unfortunately after I picked up my My service guy, Steve, was great. He explained things, followed up and seemed to care that my experience was good. Unfortunately after I picked up my car, another warning light came on, which required another trip back across town to the service center the next day, with a tight deadline for the fix before I needed to leave town. Within hours the problem was identified and fixed in the timetable I needed. More

Oil change and wash. Good luck to get in at the time I did. For a Saturday it was very quick. Little over an hour to change oil and wash. Happy with the service team and t Good luck to get in at the time I did. For a Saturday it was very quick. Little over an hour to change oil and wash. Happy with the service team and the service. More

Repair locked steering column Steve was incredibly helpful and informative. This was an unexpected repair and he made it possible. I did not have an appointment. My car needed to Steve was incredibly helpful and informative. This was an unexpected repair and he made it possible. I did not have an appointment. My car needed to be towed to dealership and he found a way to get it repaired. My only concern is that the next day when I went to start my car the column locked again. It has done it 7 times since I picked it up. I left a message for Steve and am waiting to hear back from him. More

Good experience My mom and I came here one Saturday looking for a new car. We weren’t expecting to settle on something that day but we found a jetta that was a pretty My mom and I came here one Saturday looking for a new car. We weren’t expecting to settle on something that day but we found a jetta that was a pretty solid deal. We were in a rush because of plans later that evening but the team did well about getting us out as quickly as they could while remaining polite and calm. Good value for great cars. Will come back for business in the future. More