Bud Brown Volkswagen

Good and fast service Help fix my car after local mechanic couldn't figure out how to. Don't usually go to the dealer because they are expensive, but they fixed the problem Help fix my car after local mechanic couldn't figure out how to. Don't usually go to the dealer because they are expensive, but they fixed the problem. More

#1 service We are always taken care of when we bring our car in for service. I live in Salina and have had my vehicle serviced at the same place. Ok customer ser We are always taken care of when we bring our car in for service. I live in Salina and have had my vehicle serviced at the same place. Ok customer service but happier with you. More

Amazing Everytime I've brought my car in for service at Bud Brown, the staff and quality of work is perfect. The staff are always friendly and knowledgeable. Everytime I've brought my car in for service at Bud Brown, the staff and quality of work is perfect. The staff are always friendly and knowledgeable. They explain everything in a way you can understand! Each time I get may car back it's clean or cleaner than when I handed over the keys. No smudges or grease ever left behind, which let's me know the technicians who worked on my car are also professionals! For good, quality, and professional vehicle service, I would recommend Bud Brown Volkswagen everytime! More

SO helpful! Everyone up there is always so helpful. They take amazing care of us and our vehicles. We always get them back clean and fully checked over. They were Everyone up there is always so helpful. They take amazing care of us and our vehicles. We always get them back clean and fully checked over. They were going to rotate my tires, and after looking at them instead of going ahead and just doing it and charging me, they told me that they looked at the wear and it wasn’t necessary right now. They could have so easily taken my money, but instead, the did what was right. I will be a customer for life. More

First Service Took my 2010 GTI into Bud Brown and had quite possibly the best experience I’ve ever had at any dealership. My car had a check engine light on and the Took my 2010 GTI into Bud Brown and had quite possibly the best experience I’ve ever had at any dealership. My car had a check engine light on and they did a full diagnosis and gave me a full list of repairs that I should consider. Only being there for about 20 minutes, they let me borrow one of their loaner cars for the next 3 days while my car was getting diagnosed and repaired. The issue was originally quoted at a significant amount but when picking the car up, it was less than half of what they quoted. Steve single handily made my first experience at Bud Brown more than ideal. He was professional, respectable, and extremely knowledgeable when it came to my vehicle as well as all VW vehicles. No doubt in mind that I will be visiting Bud Brown again in the future for any maintenance related needs. More

Surprised by Bud Brown Volkswagen I gave Bud Brown Volkswagen the highest rating for two reasons. First, Jerry was not pressuring us and helped us through the process. He helped us m I gave Bud Brown Volkswagen the highest rating for two reasons. First, Jerry was not pressuring us and helped us through the process. He helped us make decisions, he didn’t force them on this. The atmosphere at Bud Brown Volkswagen was not what I was used to at other dealerships. We visited another Volkswagen dealership and found their style of putting. They would not answer the questions directly. More

Helpful staff and a good vehicle inventory I had a great buying experience at Bud Brown. Jason was helpful but not pushy and the dealership was very fair with my trade-in value. I had a great buying experience at Bud Brown. Jason was helpful but not pushy and the dealership was very fair with my trade-in value. More

Car Buying Experience I loved working with Jason. He was extremely professional and highly recommend him. He was able to work with me and made the car buying process very e I loved working with Jason. He was extremely professional and highly recommend him. He was able to work with me and made the car buying process very enjoyable. Kevin, has been in the business 30 years and you can tell. He also should understand the industry is changing and millennials such as myself are a huge part of the buyers market currently. You have to move forward and it just seems like he is stuck in the past. To the dealer I would highly recommend investing in making the customers experience more enjoyable as a whole. Most new modern dealers have various complimentary snacks and even full operating cafes. All I could get at Bud Brown was a free bottle of water. The vending machines didn’t even work when I tried to get a snack after being there 5 hours. When I mentioned this to Kevin the first thing he said was “then are you willing to pay more the car”? You shouldn’t charge your customer more money for providing something that most dealers are now doing. That’s just the cost of doing business. More

Wonderful to work with Their staff was wonderful to work with, knowable, informative and very helpful. Always ready to answer questions multiple times. Misty bent over backw Their staff was wonderful to work with, knowable, informative and very helpful. Always ready to answer questions multiple times. Misty bent over backwards to be helpful to me and my family answering questions that I had repeatedly. More

Repeat customer I have now bought two cars here, my husband bought one, his cousin bought one, and his aunt bought two. We have always had good experiences here, so g I have now bought two cars here, my husband bought one, his cousin bought one, and his aunt bought two. We have always had good experiences here, so good that we keep coming back! More