Bud Brown Volkswagen

Fast Friendly Service I have had my vehicle in twice: once for a CEL and the second time for an oil change. Both times, the staff was professional and courteous, and did a I have had my vehicle in twice: once for a CEL and the second time for an oil change. Both times, the staff was professional and courteous, and did a good job of listening to my concerns and getting my vehicle back to me in a timely manner. More

Solid, consistent service I get straight answers from the service team and they make sure I stay informed as necessary. I also like that they offer to wash my vehicle each time I get straight answers from the service team and they make sure I stay informed as necessary. I also like that they offer to wash my vehicle each time. I bought a used vehicle from Bud Brown VW with an extended warranty plus service plan and they take care of all the paperwork. More

Sam Silverman and Kevin Irish are the bomb Sam was a great salesman. No pressure sales approach, knowledgeable and bent over backwards for us. Wish other car sales consultants were as people fr Sam was a great salesman. No pressure sales approach, knowledgeable and bent over backwards for us. Wish other car sales consultants were as people friendly as Sam. Kevin in finance had the same approach. People friendly, no hassle, and customer service driven. Highly recommend this dealership. More

replaced a part that was covered by an extended warranty Service advisor, Steve Hill, was great; was able to leave car for the day and provided a loaner vehicle; I discovered a part needed to be replaced (va Service advisor, Steve Hill, was great; was able to leave car for the day and provided a loaner vehicle; I discovered a part needed to be replaced (variable intake manifold) on a 2009 Tiguan I bought last summer not realizing the VIM was under an extended warranty until I Googled the issue; I was glad for the extended warranty but no recall for this part; saved me a LOT of money!! More

We took our VW in due to a recurring engine light coming on. We had our 2012 Passat into Bud Brown last month for service. We have had recurring engine light issues and have been trying to get to the bottom of We had our 2012 Passat into Bud Brown last month for service. We have had recurring engine light issues and have been trying to get to the bottom of it. It appeared to be fixed, however it came back on two weeks later. Bud Brown got us scheduled in a timely manner and have since figured out the cause. We were very satisfied with their attention to the issue and their fairness in completing it. We are new to the KC area and will continue to do business with this dealership!! More

FRIENDLY AND PROFESSIONAL Max Harrell sold us our new 2011 Jetta TDI at Bud Brown in 2011 and has only been serviced and maintained by Bud Brown. No other shop has touched it, Max Harrell sold us our new 2011 Jetta TDI at Bud Brown in 2011 and has only been serviced and maintained by Bud Brown. No other shop has touched it, and not once have we had a recurring problem. I appreciate that the staff in the service department remembers me each time I visit and stays on top of maintenance coming due in the future. I opted to keep my TDI because it's been a great performing car with no mechanical issues, other than normal maintenance and service. More

Best experience I’ve had at any dealership I bought and had my last two cars there. When it came time to upgrade I didn’t even consider going elsewhere.I will probably buy my next car there as I bought and had my last two cars there. When it came time to upgrade I didn’t even consider going elsewhere.I will probably buy my next car there as well. They know how to treat people! More

Great buying experience The staff at Bud Brown VW were very helpful in facilitating my trade of my old car for a used non-VW vehicle on their lot. Although the vehicle wasn't The staff at Bud Brown VW were very helpful in facilitating my trade of my old car for a used non-VW vehicle on their lot. Although the vehicle wasn't in their usual expertise, the internet, sales, and finance folks were fair, honest, and straightforward in their dealings with me, and I got an absolutely great car out of it. More

Best VW service in the area! Jake and his team are simply the best. They're attentive, extremely competent, and will never try to sell you mystery repairs like other euro dealers Jake and his team are simply the best. They're attentive, extremely competent, and will never try to sell you mystery repairs like other euro dealers in town. They are car enthusiasts themselves and enjoy helping fellow enthusiasts. Prices are fair for service and repairs and the techs do a wonderful job here. More

Volkswagen Excellence What a refreshing experience dealing with Max Harrell and Rick Pringle. We purchased our first Volkswagen Beetle in 1969. We stopped to kick some tire What a refreshing experience dealing with Max Harrell and Rick Pringle. We purchased our first Volkswagen Beetle in 1969. We stopped to kick some tires and met Max. What a professional salesperson. Very knowledgeable and personable. We had been considering a Tiquan because it fits our life style. Very comfortable ride and allowing us to put the seats down to do light hauling. Although the vehicle we chose had a few miles on it, it's new to us and will last many years. The Bud Brown organization was fair to us on our trade and made us feel like we got a good deal. What more can you ask for? We would highly recommend Bud Brown for your new and used vehicle purchases. Billy & Sally Burke More