Bud Brown Volkswagen

Used car purchase Process was pain free and very smooth. Found vehicle that I wanted and was able to get a fair price. Would buy from this dealer again. Process was pain free and very smooth. Found vehicle that I wanted and was able to get a fair price. Would buy from this dealer again. More

Great car Peasant experience. Will buy from here again. Fair pricing. No pressure to buy, got a great price. Sales staff helpful and didn't use misleading tact Peasant experience. Will buy from here again. Fair pricing. No pressure to buy, got a great price. Sales staff helpful and didn't use misleading tactics. More

Great Dealership to work with! Decide I was ready to trade in my 2013 VW for a newer model. I worked with Melissa McConnell and she was great! Helped me find the perfect used car, Decide I was ready to trade in my 2013 VW for a newer model. I worked with Melissa McConnell and she was great! Helped me find the perfect used car, Got me through the paperwork as painlessly as possible and even followed up and helped me when I needed a temporary tag. I had been using them already to service my car which is why I decided to give them a chance, very glad I did. More

Easy and Fun We had such a great experience with Bud Brown Volkswagen. Our salesman was Richard Collins and he was excellent. Usually, buying a new car can be stre We had such a great experience with Bud Brown Volkswagen. Our salesman was Richard Collins and he was excellent. Usually, buying a new car can be stressful, and a hassle. Working with Richard was a lot of fun and we spent less than two hours with the entire process, from test driving to finishing paperwork. We would highly recommend working with Richard at Bud Brown Volkswagen. More

Best Dealership in the KC Metro area In over 30 years of purchasing cars, I wouldn't buy a car from another dealer. Bud Brown is by far the fairest, most ethical dealer we've ever worked In over 30 years of purchasing cars, I wouldn't buy a car from another dealer. Bud Brown is by far the fairest, most ethical dealer we've ever worked with. Having bought 2 cars and leased 2 in the past 4 years, we are not only sold on the dealership "sales" side of the house but also the exceptional service department. More

Dealer actually listened. Unlike other car dealerships, this one listened to what we needed and wanted. We left with the car that suits our family. Incidentally, it really does Unlike other car dealerships, this one listened to what we needed and wanted. We left with the car that suits our family. Incidentally, it really does fit three car seats in the middle row. The center position is not suitable for a rear facing as it is a shorter seat width than the side seats but it fits a booster seat perfectly. Our granddaughter LOVES the huge sunroof. More

Excellent Customer Support We owned a 2013 Passat TDI and had our service work preformed there with excellent results and courteous service. We decided to participate in the Bu We owned a 2013 Passat TDI and had our service work preformed there with excellent results and courteous service. We decided to participate in the Buyback program due to the emissions issue. Missy McConnell was our contact that helped us with that process. She was wonderful to deal with and very helpful through out the entire process. She has High integrity and did everything she said she would do in a timely manner. Her follow through was excellent! I would recommend anyone looking to purchase a Volkswagen contact Missy, you will be treated excellent. If I could give Missy a sixth star for her personal service I would. More

Great Customer service We were looking for a very specific Tiguan for my daughter, Richard and Phil went out of their way to find one that matched spot on to what we were lo We were looking for a very specific Tiguan for my daughter, Richard and Phil went out of their way to find one that matched spot on to what we were looking for. I would definitely shop here again. More

"Pleasurable experience" This was the first time that I purchased a car over the internet. Bud Brown VW had the specific car I was looking for listed on Auto Trader. I conta This was the first time that I purchased a car over the internet. Bud Brown VW had the specific car I was looking for listed on Auto Trader. I contacted Smokey Peters (Internet Manager) and he answered all my questions and if he didn't know the answer, he would find out and got the information back to me. After we agreed on a price, we set up an appointment with Max Harrell for Saturday morning since we were driving from Northwest Illinois. We arrived late Friday afternoon and Max told us to come in yet that afternoon. Max showed us the car which was exactly as advertised. Max and Kevin Irish proceeded to process the paperwork even though it meant staying after closing hours. Everyone on staff was very friendly and made you feel at home and like you had been a customer for years. Since it was after the dinner hour when we finished, they gave us several suggestions to some excellent restaurants in the area. More

Hassle free!! I hate shopping for cars. But My past two experiences at Bud Brown have been easy and hassle free. The service is also excellent. Staff is friendly an I hate shopping for cars. But My past two experiences at Bud Brown have been easy and hassle free. The service is also excellent. Staff is friendly and attentive. More