Bud Brown Volkswagen

It was great Excellent experience and outstanding service. They made me want to be in the Volkswagen Family now and forever. So, the next car will be a Volkswagen, Excellent experience and outstanding service. They made me want to be in the Volkswagen Family now and forever. So, the next car will be a Volkswagen, but a newer one. More

Great Experience Kudos to Max Harrell and Eric Shaver for a professional and smooth car leasing experience at Bud Brown Volkswagen in Olathe! Thank you for a good ex Kudos to Max Harrell and Eric Shaver for a professional and smooth car leasing experience at Bud Brown Volkswagen in Olathe! Thank you for a good experience! More

Very good experience The salesman and staff were very professional and helpful. Our questions were answered quickly and information necessary was provided accurately and The salesman and staff were very professional and helpful. Our questions were answered quickly and information necessary was provided accurately and quickly. Would recommend this dealership to friends. More

Outstanding! I bought a certified pre-owned 2015 GTI Autobahn. Max was very knowledgeable and thorough, demonstrating all the features and benefits of the car with I bought a certified pre-owned 2015 GTI Autobahn. Max was very knowledgeable and thorough, demonstrating all the features and benefits of the car with practical demonstrations. I wasn't looking forward to purchasing a car after an unenjoyable, high-pressure purchase from another dealer several years ago. This purchase was a completely different experience. Absolutely no pressure and no haggling! Very straight forward. All of the staff were friendly, polite, and professional. I was offered a loaner car when I made the purchase because the new car still had to go through the certification inspection (I turned down the offer because I was keeping my old car). A loaner car was offered again when I brought my new car in to the shop to get a second key programmed and the ignition button replaced due to some cosmetic wear (no need this time either because the work was performed quickly). I contacted Max via email with questions on a couple of occasions after purchase. His responses were succinct and timely. I appreciated being able to send in a question in the evening and get a reply the next morning. A week after purchase I noticed a bulge in the side wall of one of the rear tires. I hadn't driven much during the preceding week and didn't recall hitting a curb or pothole or anything that could have caused such damage. I was disappointed that I might have to purchase a couple of new tires only a week after buying the car. Max asked me to bring the car in to the shop as soon as possible. They replaced the tire at no cost to me, even though they were under no obligation to do so! They determined that the other rear tire was new enough to not need replacing. A special thank you to Max and the Bud Brown dealership for going above and beyond to take care of me! More

Great experience, easy purchase decision! Ron was very knowledgeable, did not pressure us, let us walk the lot and drive our choices. Rick and Smokey from finance were very personable too. Ron was very knowledgeable, did not pressure us, let us walk the lot and drive our choices. Rick and Smokey from finance were very personable too. More

Great Experience I just leased a new 2016 Passat from Bud Brown. I worked with Max Harrell based on the recommendation of a co-worker. I had a great experience as Max I just leased a new 2016 Passat from Bud Brown. I worked with Max Harrell based on the recommendation of a co-worker. I had a great experience as Max took the time to walk me through all aspects of leasing vs purchasing a new vehicle. Max's product knowledge of the VW brand is exceptional and he was happy to explain all the differences between the various VW models in order to help me make my decision. I couldn't be happier with my new car! More

Exceptional Richard is extremely knowledgeable, friendly and outgoing. I've never had a salesperson take such good care of me while offering a professional type Richard is extremely knowledgeable, friendly and outgoing. I've never had a salesperson take such good care of me while offering a professional type experience. Thank you Richard! More

Easy going! No pressure. Very much enjoyed working with Andre. Never an uncomfortable moment through out the process. Found just the used car I was looking for and everyone I Very much enjoyed working with Andre. Never an uncomfortable moment through out the process. Found just the used car I was looking for and everyone I dealt with was great! More

No pressure I purchased a new 2016 Passat (SE Technology) from Bud Brown. I shopped around for a month and a half before picking out a car. Shannon Strong was my I purchased a new 2016 Passat (SE Technology) from Bud Brown. I shopped around for a month and a half before picking out a car. Shannon Strong was my salesman, he was very patient and had a great 'no pressure' approach. I got a great deal on my car and my trade in too. I would highly recommend Bud Brown. More

It was a team effort and everyone was fantastic. My become apprehensive about car buying because of previous experiences with other dealers. Both Shannon and Rick identified this early and worked to My become apprehensive about car buying because of previous experiences with other dealers. Both Shannon and Rick identified this early and worked to make her feel comfortable and was very transparent with the deal. This built confidence and trust with my wife and ultimately made the deal successful. More