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Bud Brown Volkswagen
Olathe, KS
2,409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,409 reviews
October 21, 2014
Wonderful car buying experience The customer service experience at Bud Brown was wonderful. They found a car that was just what I was looking for at a great price, and have been fol The customer service experience at Bud Brown was wonderful. They found a car that was just what I was looking for at a great price, and have been following up every once in a while to make sure that I'm still enjoying my vehicle. I had a little issue with the vehicle right at the very beginning, but when I went back the people at the service center identified it as a software setting that had been flipped because the software was updated on the car. They had me in and out in 5 minutes, so it was no big deal at all. Overall, absolutely wonderful experience. More
by julian.rodriquez.14
October 20, 2014
Easiest Car Buying Experience Ever This was a very stress-free car buying experience. I originally went in to "just look". Our salesman respected our wishes. Then we came back 2 days This was a very stress-free car buying experience. I originally went in to "just look". Our salesman respected our wishes. Then we came back 2 days later to test drive. Again, efficient service; no pressure. I felt like I had control over my own shopping and ultimate buying experience. Felt confident with the answers my salesman provided. He was the perfect balance between friendly and professional. It was a spectacular buying experience. More
by cindy1962
Employees Worked With
Eric Shaver
October 20, 2014
wonderful experience! great place to buy a car! i was very happy with the service that bud brown had to offer me. Grant Fisher, helped me find the best car for me, he did everything he could in his i was very happy with the service that bud brown had to offer me. Grant Fisher, helped me find the best car for me, he did everything he could in his power to make sure i was able to get my car! it was very clean and shiny. i am overjoyed with my car! thank you bud Brown More
by chevchelios939
October 16, 2014
Thank You The entire team at Bud Brown worked hard to ensure I got my new GTI at a fair price and at a good interest rate. They also gave me a good offer on my The entire team at Bud Brown worked hard to ensure I got my new GTI at a fair price and at a good interest rate. They also gave me a good offer on my trade in. Everyone worked hard to ensure I was fully satisfied with my purchase. My salesman, Joel, especially went above and beyond to make sure that I drove away happy. More
by tnhhd7
October 15, 2014
Car shopping made easy Recently bought a used car and I can say that it was the simplest car purchase I have ever done so far. Thanks to Dominic Ishmael, Joel Presnell and T Recently bought a used car and I can say that it was the simplest car purchase I have ever done so far. Thanks to Dominic Ishmael, Joel Presnell and Toby Smith, they made me walk out of Bud Brown Volkswagen with 100% satisfaction. They even promised to change a defect on the tire that was found at the last minute. I would highly recommend this dealer to any car enthusiasts. I will definitely come back in the future. More
by arvzfuentes
Employees Worked With
Toby Smith
October 06, 2014
Great salesman, no pressure, great experience Eric Shaver is a great salesman! Little to no pressure, informative and friendly. I would return to him when its time to trade. Frank in the financ Eric Shaver is a great salesman! Little to no pressure, informative and friendly. I would return to him when its time to trade. Frank in the finance department was not exceptionally helpful and as a woman talked down to me and I honestly contemplated not getting the car. I felt that I was clear in not wanting to purchase an extended warranty and I was made to feel as if I was making a huge mistake by not getting that. If I return to this dealership I would make sure not to work with Frank again. More
by sarasellitto
Employees Worked With
Eric Shaver, Eric Shaver
October 05, 2014
I NEVER HAD SUCH A BAD EXPERIENCE AT ANY DEALERSHIP BEFORE Hello, I really hope this email to be delivered to the owner or the General Manager of Bud Brown VW. I had a super bad experience yesterday ( 1 Hello, I really hope this email to be delivered to the owner or the General Manager of Bud Brown VW. I had a super bad experience yesterday ( 10/4/14) at Bud Brown VW. I originally went to the dealership to purchase a Certified Pre-owned VW Passat SE V 6 on 9/29/15. The car was not there, since a manager drove it home. So I went back yesterday @1:15 PM. I test drove the car, and I told Andre Bonhomme that I like it. In the mean time, Andre gathered my trade in info. So we went back inside. Andre got my car key as well, which was fine. Anyway, after a while waiting Andre came back with an offer. So,the offer is; $6,300.00 for my trade in. This is, Toyota Camry LE 2011 with 48,000 miles with clean title and very good condition. So, I told Andre that is unacceptable offer, as my car trade in value on KBB or anywhere else is well over $11,000.00. So, he looked it up on line. Andre was shocked as he saw that my car trad in value is $11,500.00. So, he wasn't able to justify the large discrepancy in the price. The other thing is that the VW is being advertised on Bud Brown's web site that has only 4,200 mile, but in fact, since the car is being driven by a manager everyday to his home in Independence, now it has over 5,200 mile. When I told Andre, he just ignored me and said: well, it is what is! So, Andre went back to the finance room to play with numbers. Then he came back. Now they increased my trade in to $10,300.00 (still unacceptable). The sad part is that, Andre or the finance person didn't bother to apologizes or give me a reasoning as to why they valued my car @ $6,300.00 ($4000.00 less) the first time. At this point, I was very disappointed, however,I still wanted to make a deal and purchase the car. So they played with numbers one more time, but I think neither Andre nor the finance guy were interested any more to make the deal happen,so I told Andre that's not going to work. So, when I was ready to leave I asked Andre for my car key. He went to get my car, and came back with the key about 10 minutes later. So gave me the car key, and told me go get you car, it is in the back. I started walking toward the used car area, but couldn't see my car. So, I used the "Panic Alarm" to be able to locate my car. It's very odd and unprofessional that they drove my car for a test drive, but they couldn't park it where I parked originally or at least park it closer so I didn't have to wonder around in the lot and look for my car. I don't believe that one or two unprofessional employee can represent an organization as a whole, however, I DO believe that the guidelines are based upon top managers view, which in this case is not in your favor. I NEVER HAD SUCH A BAD EXPERIENCE AT ANY DEALERSHIP BEFORE IN MY LIFE. THIS IS UNACCEPTABLE WITH ANY STANDARDS. UNPROFESSIONAL SALES PERSON AS WELL AS STAFF. I AM VERY DISAPPOINTED THAT I WASTED SO MUCH OF MY VALUABLE TIME TRYING TO GIVE YOU BUSINESS. More
by anooshfar
Employees Worked With
Andre BonHomme
October 04, 2014
Awful attempt at trying to purchase a vehicle. If you are looking for a dealer that does not want to communicate with you then this is the dealership for you. Also if your looking to pay more money If you are looking for a dealer that does not want to communicate with you then this is the dealership for you. Also if your looking to pay more money for your new vehicle this is also your dealership. Simple and painless is not in this dealerships vocabulary. More
by SpikeMani
October 03, 2014
Erwin Diaz Thanks to Grant Fisher I had a great experience looking for my next car. Grant really helped me a lot to found my dream car He is very friendly and Thanks to Grant Fisher I had a great experience looking for my next car. Grant really helped me a lot to found my dream car He is very friendly and helpful with any question you ask,and of course I recommend Grant Fisher to buy your next car. Thanks again Grant Fisher and Bud Brown VW. More
by erwinlive
Employees Worked With
Grant Fisher
October 02, 2014
Quick and Easy Eric Shaver helped me with my car purchase. It was quick, easy, and hassle free. Loved that they weren't pushy or cheesy. They really made the experie Eric Shaver helped me with my car purchase. It was quick, easy, and hassle free. Loved that they weren't pushy or cheesy. They really made the experience painless. More
by Jasmin Guzman
Employees Worked With
Eric Shaver, Eric Shaver
