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Bud Brown Volkswagen

Olathe, KS

Overview
Reviews
4.5
2,409 Reviews
Call Dealership (913) 254-0100
View Awards

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

September 20, 2024

Knowable salesperson, fast and easy financing, outstanding prices. Great inventory and every option to choose from. More

by Seanm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Burkemper, Jake Xaymongkhohn
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Sep 23, 2024 -

Bud Brown Volkswagen responded

Thank you for the fantastic feedback, Sean! We're glad to hear our knowledgeable team and great inventory made your experience at Bud Brown Volkswagen a positive one. Enjoy your new vehicle!

September 14, 2024

Really great experience, not use to that from other dealers. Bud Brown was great. Steve in service was straight forward and no extra up sales. Just great service and quick turn around. 5 stars from me! More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hill
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Sep 16, 2024 -

Bud Brown Volkswagen responded

Don, we're delighted to hear you had a great experience with Steve and the team at Bud Brown Volkswagen! Thanks for sharing your positive feedback.

September 01, 2024

This dealership is at war with all other VW dealerships, even when it comes to customer safety. If you are considering them...RUN! Especially service. No one who has purchased a VW from another dealership i More

by earthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Brown, Pete Egeland, Steve Hill, Rick Pringle, Kelly Adams
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August 03, 2024

Most recently, the Parts Department did not notify customer when the engine cover part arrived.I called weeks later and they had the part. The second lack of parts dept. notification for the owners ma More

by Jfkingmann47
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Adams
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Aug 05, 2024 -

Bud Brown Volkswagen responded

Thank you for sharing your experience. We apologize for the communication issues with our Parts Department and we appreciate your patience. We're glad to hear that, overall, you've been satisfied with us, but we will be sure to address these concerns. If there's anything else we can assist you with, please reach out anytime. Thank you, Kelly Adams - Service Manager - (913) 393-8140

May 25, 2024

Bud Brown provided Excellent service, The people were friendly, knowledgeable, fair, professional, honest, thorough, accommodating and hospitable, More

by Markmcneal8393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Report | Print
May 28, 2024 -

Bud Brown Volkswagen responded

Mark, we're delighted to hear you had such a positive experience with our team at Bud Brown Volkswagen. Thanks for the fantastic review!

May 15, 2024

Knowledgeable representative James has been standing by and answering all the questions I have had. Came to look at the deal, went back home in brand new Tiguan. Professional handling of all the steps. V More

by Mike Ilnitsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wattree
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May 15, 2024 -

Bud Brown Volkswagen responded

Mike, we're glad to know James was able to assist you with all your questions at Bud Brown Volkswagen. Enjoy cruising around in your new Tiguan!

April 23, 2024

The service department does good work in a short time and is sure to quote prices before proceeding. More

by sgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Report | Print
Apr 23, 2024 -

Bud Brown Volkswagen responded

Thank you for choosing Bud Brown Volkswagen for all your service needs! We are glad that our team continues to perform excellent work on your vehicle.

April 23, 2024

My experience at Bud Brown Volkswagen was very pleasant. I went to the service department in April 2024 for a safety recall issue an oil change, and other maintenance. They were very helpful and informative More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall
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Apr 24, 2024 -

Bud Brown Volkswagen responded

Susan, we're glad to know you had a pleasant experience at our service department here at Bud Brown Volkswagen. We always aim to provide helpful and informative services in a comfortable environment. Thanks for your feedback!

March 13, 2024

It is always a pleasure to go to Bud Brown VW for service. Always receive prompt courteous service from a well trained staff. More

by Rick S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Rick Pringle, Kelly Adams
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Mar 14, 2024 -

Bud Brown Volkswagen responded

Rick, we're delighted to know you've consistently had positive experiences with our service team at Bud Brown Volkswagen. Thanks for the support and kind words!

December 20, 2023

They are prompt to address concerns, honest with the issues and follow through with promises More

by Rainhoffmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas F 5stars, Kelly Adams
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Dec 20, 2023 -

Bud Brown Volkswagen responded

Rain, we love to hear the Bud Brown Volkswagen team addresses your concerns promptly and honestly. We look forward to assisting you in the future!

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