Bud Brown Volkswagen

I bought a used 2011 Volkwagen Tiguan from Bud Brown VW in March 2014. The entire experience, from start to finish, was extremely positive. Joel Presnell was very knowledgeable about the vehicle and I appr in March 2014. The entire experience, from start to finish, was extremely positive. Joel Presnell was very knowledgeable about the vehicle and I appreciated his attention to detail when pointing out features of the car. He could not have provided more friendly or exceptional service! I had never purchased a car on my own before and was not sure what to expect. From the minute we got there, Joel made us feel very welcome and at ease. I would absolutely buy another car from this dealership in the future, thanks to Bud Brown Volkswagen's wonderful customer service. More

In 2013, we purchased a new VW Jetta Sport Wagen TDI DSG from Andy. He was top-notch and first-rate in providing accurate and precise answers to all of our questions in the office context, in the lot, and from Andy. He was top-notch and first-rate in providing accurate and precise answers to all of our questions in the office context, in the lot, and on the demo drive. We were very impressed with his knowledge and his ability to communicate it to us. In 2014, a year later,we returned to buy a "reasonably new" used car and once again Andy Lowe showed his encyclopedic knowledge of the design and performance parameters of the vehicles were interested in. Overall, Andy is very pleasant and easy to deal with. It is obvious that he is a "VW Enthusiast" who has made a really in-depth study of his product. His knowledge of "details" does show proof that he is very interested in and is also very fond of the product he sells. So, knowing that we are being completely honest, we can happily be a cheer leader for Andy. Rah-rah Andy! Also, while we were having a 5000-mile service performed on our 2013 Sport Wagen, we met Vince Weston as we were "just wandering around" among the "Certified Pre-Owned" vehicles. He made it plain that he had no intention of "distracting" one of Andy's customers and we certainly did and do appreciate that polite and honorable behavior. He answered our initial questions regarding a 2010 Jetta CS 1.5 liter 4-door sedan and, most likely contributed to the fact that we bought that vehicle from Andy on his first day back to work after his family vacation. More

Joel was great. He worked with me and was very friendly. I felt that he cared about giving me the best possible service. However, I felt that Brian wanted to push me around and didn't respect me, as a wom I felt that he cared about giving me the best possible service. However, I felt that Brian wanted to push me around and didn't respect me, as a woman. I wonder if he would have treated a man the way he treated me? When I told him I did not want the warranty, he would not accept my answer. He asked me 4 or 5 times if I wanted the warranty. I told him "no" each time. After the fifth time, I finally had to tell him if he didn't back off, I was going to leave and not buy the car at all. If I hadn't had such a good relationship with Joel, I would have walked out of the dealership and bought a car somewhere else. Joel saved the sale. Brian's approach may be good for some people, but not for me! More

As I embarked my one and a half hour journey without the As I embarked my one and a half hour journey without the hope of returning with the vehicle that had been in my sight for many weeks. Upon arrival t As I embarked my one and a half hour journey without the hope of returning with the vehicle that had been in my sight for many weeks. Upon arrival to the dealership, with a slow, but steady walk, a man with out hope I crossed the threshold of the office; with no delay a salesman approached, bestowing a sense of friendship, of family it was then that I realized, I was in good hands. This folks did everything in there power to get me in the car I had wanted for weeks. A very sincere thank you, and your actions will not be forgotten, you guys have my seal of approval. More

Andre was friendly, personable, helpful and efficient. He was able to answer our questions and made purchasing our new car an enjoyable experience. We would certainly recommend the dealership. He was able to answer our questions and made purchasing our new car an enjoyable experience. We would certainly recommend the dealership. More

Great experience! Very helpful and friendly attitude. I left in a vehicle I was pleased with for a price that worked for me. Would go back. left in a vehicle I was pleased with for a price that worked for me. Would go back. More

We came in wanting a used car, but they didn't have the model we were looking for. They ran then numbers for us on the new version to see if it would fit within our pre-determined budget...and they ma the model we were looking for. They ran then numbers for us on the new version to see if it would fit within our pre-determined budget...and they made it work! Their list price on a new car was slightly higher than other dealers, but the team really worked hard to fit it within our budget and our long-term needs. We really appreciated all the work they put into our car purchase. More

We had a wonderful experience with Missy during our quest for a new car. We did enough research to know that we were very interested in the TDI diesel Jetta or Passat and Missy was patient and took the time for a new car. We did enough research to know that we were very interested in the TDI diesel Jetta or Passat and Missy was patient and took the time needed to review all options with us. We highly recommend purchasing/leasing with Bud Brown Volkswagon. There was absolutely no hassle as they met us exactly on our trade-in value. Also, a side-note, as we contemplated the many options which ran through the lunch hour they offered us Rosedale BBQ ! Truly was a great car-buyng experience! More

We had a positive experience overall. We visited this dealer because they had a specific car we were interested in. We got an OK deal--nothing more or less. Pros: The salesman was really quite good at dealer because they had a specific car we were interested in. We got an OK deal--nothing more or less. Pros: The salesman was really quite good at his job and the finance manager did a fine job, too. Cons: 1) Our vehicle was missing a part which I felt should have been identified and replaced before they sold it, but they did end up replacing the part at no charge. Also, the car was clean but not immaculate. 2) Car dealers just don't detail used vehicles like they should. We had a dusty floor mat, a few scuffs on the outside that easily could (and should) have been buffed out, and a few smudges on the trim inside that should have been taken care of. More

I went to Bud Brown looking for a used Jetta TDI and ended up leasing a brand new car. I absolutely love the car that I was sold and Joel and the finance team worked really hard to stay within my budget ended up leasing a brand new car. I absolutely love the car that I was sold and Joel and the finance team worked really hard to stay within my budget. Joel was extremely friendly and personable and seemed to want to make my car buying experience as simple as possible. When I sat down with the finance guys they had initially presented me with pricing options that were not going to work for me. They came back and asked me what I could do financially and said that they would make it happen. I really didn't believe them, but they crunched the numbers and came back with a resounding yes! In the end, I got the car that I wanted at the price that I wanted to pay. After we got all of the paperwork done, Joel even assisted me in taking my rental car back to the rental place so I could drive home in my brand new car. Out of all of the experiences I have had with purchasing vehicles, not one other dealer has ever even offered to help me deal with having two vehicles in the same location. Bud Brown has set a standard in vehicle purchasing that I have not found anywhere else, and I plan to continue to get my vehicles with them. More