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Bud Brown Volkswagen

Olathe, KS

4.5
2,409 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

August 29, 2020

Jason helped us get into a low mileage and affordable VW Passat! We are happy with our purchase and would buy again from this exceptional staff! More

by Griffis89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Wattree
Aug 29, 2020 -

Bud Brown Volkswagen responded

That's what we love to hear! It's fantastic that Jason went above and beyond to make sure you were happy with your purchase. Thank you for your confidence in Bud Brown Volkswagen, and we hope you're loving your Volkswagen Passat!

August 29, 2020

Steve was amazing to work with. I can honestly how impressed I am with the service department and the thoroughness of inspecting. Explaining to customers like myself and even showing things you may no More

by lvanbummel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Aug 31, 2020 -

Bud Brown Volkswagen responded

Hi Ivan - Thank you for taking the time to shout out Steve! It is great to hear that he made your experience go so smoothly. We appreciate your business and hope to see you back at Bud Brown Volkswagen next time!

August 28, 2020

Overall it was a good experience, problem was it took around three weeks to complete the transaction and the communication flow in the process could have been better. Chris was an excellent sales rep. More

by MHAGENHOFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Chris Matheny
Aug 28, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us this feedback. We are happy to hear that Chris took good care of you, and we will certainly share this with our team and work on our efficiency going forward. If there is anything more I can do for you, please don't hesitate to give me a call. Thank you, Rick Pringle - General Sales Manager - (913) 393-8120

August 26, 2020

I worked with Jeff and he was absolutely amazing! 5 stars isn’t enough for him. He was patient, didn’t force me into anything, and found me exactly what I wanted! The whole process was a breeze. I would reco More

by FERRANTI_JESSICA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Jeffrey Condrey
Aug 26, 2020 -

Bud Brown Volkswagen responded

Hi Jessica - Thank you for this review! Hearing how great your experience was working with Jeff made us smile. We appreciate you taking the time to share and hope to see you again down the road! Safe travels! - The Bud Brown Volkswagen team

August 26, 2020

Tom was great! I appreciate his honesty and customer service. This is a great service department and always trust them. Thanks for the great care. More

by crogers110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Aug 26, 2020 -

Bud Brown Volkswagen responded

Reviews like this one always make our day! We're thrilled to hear that Tom and the rest of our service department always take such good care of you and your vehicle. Thank you for being a loyal Bud Brown Volkswagen customer!

August 26, 2020

They did a great job diagnosing my vehicle's issue and we're very informative about the process. They were also done with my car quickly and on time as promised. More

by JOSHDSHEPARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams
Aug 26, 2020 -

Bud Brown Volkswagen responded

Hi Josh - We are thrilled to hear that you had such a transparent and successful service experience at Bud Brown Volkswagen! Thank you for taking the time to share. Safe travels and we hope to see you again next time!

August 26, 2020

The service department was very helpful with my problem I like to come in to a service department where it actually look like they cared and wanted to fix my problem with my car. Very friendly also and I rea More

by MANNYD2333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Aug 26, 2020 -

Bud Brown Volkswagen responded

Hi Manny, thank you for posting about your experience with our Bud Brown Volkswagen service department. We strive to meet the needs of customers and it makes us happy to see that came through to you!

August 26, 2020

Jeff, Jason, and Smokey were awesome! They were very patient and just very nice gentleman. We actually ended up purchasing two vehicles in two days. More

by RUNNERMOM74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Smokey Peters, Jerry Arns, Jason Wattree, Jeffrey Condrey
Aug 27, 2020 -

Bud Brown Volkswagen responded

Thank you for reviewing Bud Brown Volkswagen and for giving a shout out to Jeff, Jason, and Smokey! We're proud to have earned your business and we wish you safe travels in your new vehicles.

August 25, 2020

We found exactly what we were looking for in the price range we needed. With financing options that exceeded my expectations. Max Rocks, thank you! We couldn't be happier More

by SWORSHAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Max Harrell
Aug 25, 2020 -

Bud Brown Volkswagen responded

Reviews like this one always make our day! We're thrilled to hear that Max went above and beyond to get you a great deal on your dream car. Thank you for choosing Bud Brown Volkswagen!

August 24, 2020

Great experience with Bud Brown Volkswagen. There was no pressure, friendly staff. They helped me with all my questions and requests. Absolutely best dealership in KC Metro area. More

by 7HUGHESNAJERA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Max Harrell
Aug 24, 2020 -

Bud Brown Volkswagen responded

Thank you for sharing your feedback for our Bud Brown Volkswagen team. We strive to provide customers with excellent experiences and I am glad to hear that you were taken care of!

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