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Bud Brown Volkswagen

Olathe, KS

4.5
2,409 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

August 10, 2020

We decided to look at VW cars thanks to friends of ours who gave them glowing recommendations. We weren't disappointed at all. Customer service was excellent at Bud Brown, as was our salesman, Chris. They More

by MICHELLEYODER8
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Chris Matheny
Aug 11, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! It was our pleasure to work with you here at Bud Brown Volkswagen, and we will certainly let Chris know that you appreciate his help. Providing straightforward and accommodating service is always the goal for us, and it means a lot to know that we lived up to our values. We hope that you continue to enjoy your newly purchased vehicle!

August 07, 2020

Service is always excellent. Knowledgeable service writers and technicians. Very friendly staff throughout. Parts had to be ordered and painted and everything was done in a very timely manner. More

by RANDI.DAVIS76
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Aug 07, 2020 -

Bud Brown Volkswagen responded

Hi Randi, thank you for posting about your experience with the Bud Brown Volkswagen team. We're grateful for your confidence in us to always get the job done! It is a pleasure to have your business and we look forward to seeing you next time.

August 06, 2020

Very knowledgeable. Answered my questions and performed an inspection of my tires, breaks, and oils. Even a complimentary wash. Will recommend Bud Brown to friends. More

by CURTIS.PETITT
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Aug 06, 2020 -

Bud Brown Volkswagen responded

Hi Curtis - We appreciate your recommendation! It is wonderful to hear that the team was able to get the job done. Thank you for choosing Bud Brown Volkswagen and we hope to see you back next time!

August 06, 2020

I came in for a 10,000 mile oil change. I was very pleased with the service from the time I arrived through completion of the service. They did an inspection on my vehicle and went over everything wit More

by DPugh
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Aug 06, 2020 -

Bud Brown Volkswagen responded

We are thrilled to hear that you had such a high-quality experience at Bud Brown Volkswagen! Thank you for taking the time to share. Safe travels and we are looking forward to working with you again down the road!

August 06, 2020

Our salesman was very helpful and didn't pressure us at all. He was patient and thorough. We didn't feel rushed or like just another sale More

by KATIETAYLOR729
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Jeffrey Condrey
Aug 06, 2020 -

Bud Brown Volkswagen responded

Customer service is our top priority at Bud Brown Volkswagen, so it means a lot to hear that you had such a great experience! We appreciate your business and hope you enjoy your new car. Many safe and happy miles!

August 06, 2020

Good then bad. Servicemen told me I can't come back unless I removed my topper which is the same height as your suv. I won't be coming back to your dealership. More

by BYABLUN
Recommend Dealer
No
Employees Worked With
Tom Mabe
Aug 07, 2020 -

Bud Brown Volkswagen responded

I believe that there was some misunderstanding, as we would not tell a customer that you could not come back in for service. What was stated was that we might have to end up removing the roof luggage carrier for it be raised high enough on our car lift to be able to work on your vehicle which will take more time. If you would like to discuss this situation further, please contact the Service Manager directly at 913-393-8140.

August 06, 2020

I just bought my first new car , and I glad that I decided to use Bud Brown dealership for that. Car itself is good and provides much more than competition within same price range. Sales consultant is More

by MAXIM.SIRYY
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Jason Wattree
Aug 07, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! It was our pleasure to work with you here at Bud Brown Volkswagen, and we are honored that you chose to come to us for your first new car. We hope that you continue to enjoy your newly purchased vehicle!

August 05, 2020

Friendly and knowledgeable staff. Tom kept me informed through the whole repair process and if something needed to be ordered. Look forward to doing more business with the Bob VW. More

by SABRINAKAY31279
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Aug 05, 2020 -

Bud Brown Volkswagen responded

Sabrina - It's great to hear that Tom kept you updated throughout the repair process and earned your five stars. Thank you so much for coming to Bud Brown Volkswagen! We are glad to know that we'll have the chance to work together in the future.

August 05, 2020

It was clean, they were taking all the COVID 19 safety precautions, service rep was nice. Service didn’t take very long. I was really happy with my experience. More

by AMMOS
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Aug 05, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! Customer safety is our number one priority here at Bud Brown Volkswagen, and I'm happy to hear that we lived up to our values during your visit. If you ever need anything else, don't hesitate to come back and see us again!

August 04, 2020

Missy was quick, knowledgeable and a pleasure to work with. I’d gladly buy my next vehicle from her as she made the experience enjoyable as it can be! More

by ltsmith2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Missy McConnell
Aug 04, 2020 -

Bud Brown Volkswagen responded

We're so proud to have gained you as a loyal customer! It's wonderful to hear that Missy made your car-buying experience so friendly and efficient. Thank you for choosing Bud Brown Volkswagen, and we hope you're enjoying your new vehicle!

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