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Bud Brown Volkswagen

Olathe, KS

4.5
2,409 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

July 24, 2020

My questions were answered about the car I looked at and bought, I got a decent trade-in, and all the people involved were respectful. More

by VICTORIAGCANTRELL
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Rick Pringle, Mike Burkemper
Jul 24, 2020 -

Bud Brown Volkswagen responded

Thank you for the review! We are grateful that we got the opportunity to work with you here at Bud Brown Volkswagen, and we hope that you continue to enjoy your new ride!

July 23, 2020

Very pleased with our buying experience. Everything was 5 stars dealing with Mike B, he's an excellent salesman. He is someone I would buy any vehicle from just because of the way he treats customers. Je More

by Joshua
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Smokey Peters, Jerry Arns, Mike Burkemper
Aug 12, 2020 -

Bud Brown Volkswagen responded

Joshua, thank you for the review and feedback. While I am pleased to hear that Mike took good care of you, I am concerned by your comments regarding the financing process. I'd like to speak with you directly about what happened to ensure that we are living up to our friendly and accommodating values here. Would you consider giving me a call? Thank you, Rick Pringle - General Sales Manager - (913) 393-8120

July 22, 2020

I got there and had the wrong date written down for my appointment, they worked me in the same day and were able to get my car back to me on the same day. More

by Adam
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Jul 22, 2020 -

Bud Brown Volkswagen responded

Hi Adam, it is great to hear that our team was so accommodating as taking care of customers is our priority. Thank you for your confidence in Bud Brown Volkswagen!

July 22, 2020

Nice, fast service as usual. Kelly was very helpful. Went over the service receipt in detail. Was just in for an oil change. Just routine. More

by GREG.RECTOR
Recommend Dealer
Yes
Employees Worked With
Kelly Adams
Jul 23, 2020 -

Bud Brown Volkswagen responded

Greg - Thank you very much for coming to Bud Brown Volkswagen for all your auto service needs! We are happy to hear that Kelly provided helpful service. We hope to see you for your next oil change!

July 22, 2020

Tom was friendly, courteous, and answered questions. Willingly researched what he didn’t know and got an answer for me. Comfortable waiting area. Phil Brown takes employee and customer safety seriously. More

by LANG.JANEC
Recommend Dealer
Yes
Employees Worked With
Phil Brown, Tom Mabe
Jul 23, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to share your feedback. We want every customer to feel 100% confident in our services so we're thrilled to hear about your experience with Tom. It is a pleasure to have your business at Bud Brown Volkswagen!

July 21, 2020

Always easy working the people at Bud Brown VW This visit to Bud Brown VW was for a fuel filter replacement on a TDI engine. All went well and in-out within 30 minutes. More

by Jeff in Olathe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Jul 22, 2020 -

Bud Brown Volkswagen responded

Thank you for the review! It was our pleasure to service your vehicle here at Bud Brown Volkswagen, and if you ever need anything else, don't hesitate to come back and see us again!

July 21, 2020

Came to dealership to originally look at a honda. Salesperson had us look around and we found a volkswagen tiguan. Immediately fell in love. Salesperson walked us through every aspect of the car and More

by COLINMALONEY2001
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Smokey Peters, Chris Matheny
Jul 21, 2020 -

Bud Brown Volkswagen responded

Your review has us smiling, Colin! We love to hear that you fell in love with your new Volkswagen Tiguan and got into a deal that makes sense for you. Thank you for sharing these details so that others will know what it's like to be a guest with us at Bud Brown Volkswagen. We appreciate your five stars!

July 19, 2020

A great car buying experience My husband and I recently purchased a car from this dealership. Our overall experience was really great. Our salesman, Jason, was extremely knowledg More

by DONNAJRILEY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Missy McConnell, Norman Kearney, Jason Wattree
Jul 20, 2020 -

Bud Brown Volkswagen responded

We're grateful to hear that you and your husband had such a positive car-buying experience at Bud Brown Volkswagen, Donna! It's wonderful that Jason and the rest of the sales team came together to make the process so friendly and attentive. We wish you both many safe and happy miles in your new-to-you vehicle!

July 18, 2020

Never have had poor service! Simple oil change this time but always done well. In this time of COVID, social distancing is in place. Appreciate this!! More

by JULIA.GARRETT
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill
Jul 20, 2020 -

Bud Brown Volkswagen responded

Julia, thank you for leaving Bud Brown Volkswagen a five-star review! It is so great to hear that your experiences with our service department are consistently enjoyable. We look forward to taking care of you next time!

July 17, 2020

I’ve bought two CPO VW’s from Bud Brown. The car buying experience is painless and easy. Let’s not forget their service department. It is top-notch. Friendly, knowledgeable and best routine maintenance pri More

by Chip
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Tom Mabe
Jul 17, 2020 -

Bud Brown Volkswagen responded

It makes our day to hear that, Chip! We aim for the highest level of customer satisfaction, so we're thrilled to hear that you keep coming back to Bud Brown Volkswagen for all your service and car-buying needs. We love that we've been able to put you in not just one but two certified pre-owned vehicles, and that our service team keeps delivering an exceptional experience. We're so grateful to have you as a loyal customer!

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