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Bud Brown Volkswagen

Olathe, KS

Overview
Reviews
4.8
2,394 Reviews
Call Dealership (913) 254-0100
View Awards

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,394 reviews

August 10, 2022

Tom is one of the best service advisors I’ve had the pleasure of working with More

by DAYNEJOBSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Report | Print
Aug 10, 2022 -

Bud Brown Volkswagen responded

Thanks for supporting Bud Brown Volkswagen with your great review! We're thrilled Tom has delivered exceptional service. Until next time!

Helpful
August 01, 2022

Super professional and knowledgeable. They go the extra mile for you. Friendly and not pushy. More

by TW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Report | Print
Aug 01, 2022 -

Bud Brown Volkswagen responded

Reviews like this are music to our ears! Thank you for the 5-star review of Bud Brown Volkswagen. Take care!

Helpful
July 10, 2022

They were very helpful. Our salesman took the time to work through several cars to find what was right for us and our budget. More

by Offroadjoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Cody James
Report | Print
Jul 11, 2022 -

Bud Brown Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Bud Brown Volkswagen team. Drive safely, and we hope to see you back again down the road!

Helpful
May 05, 2022

This service department is the best. They ate helpful and honest! Would not go anywhere else!!! More

by Missy McConnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Brown, Pete Egeland, Norman Kearney, Steve Hill, Kelly Adams
Report | Print
May 06, 2022 -

Bud Brown Volkswagen responded

Missy, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Bud Brown Volkswagen team. Drive safely, and we hope to see you back!

Helpful
April 16, 2022

Steve always takes care of my families needs when it comes to our VWs and makes the experience pleasant. More

by Sredick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Report | Print
Apr 18, 2022 -

Bud Brown Volkswagen responded

Thank you for the great review! We are thrilled to hear that Steve went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Bud Brown Volkswagen!

Helpful
March 27, 2022

I truly appreciated the service my wife and I received. Jake is a good caring guy. I will be back. More

by tommie kingyon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Xaymongkhohn
Report | Print
Mar 28, 2022 -

Bud Brown Volkswagen responded

Thank you for letting us know how happy you are with your recent experience with Jake. We're happy to hear we could make a fan out of you and your wife! - Bud Brown Volkswagen

Helpful
March 17, 2022

It’s been good the last 8 years but I have to say that I was disappointed my last visit. The vent clip came off my driver’s side vent. I brought the piece in and showed it to them while checking in. Whe More

by Andrea vw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Report | Print
Mar 18, 2022 -

Bud Brown Volkswagen responded

Andrea, we really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. We pride ourselves on efficient, meticulous work and it is disappointing that we caused you any inconvenience on this occasion. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Kelly Adams - Service Manager - (913) 393-8140

Helpful
January 28, 2022

Steve in service is knowledgeable, friendly and the way he treats me it makes you feel like a good friend instead of a nameless customer More

by cheferic1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Report | Print
Jan 31, 2022 -

Bud Brown Volkswagen responded

We're glad Steve shows the individualized, attentive customer care we pride ourselves on, Eric. Thank you for the excellent review and for taking your business to Bud Brown Volkswagen!

Helpful
January 27, 2022

Feel like their honest and caring. Very kind. Very helpful. Wouldn’t go anywhere else More

by Roy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know their names. , Max Harrell, Mike Burkemper
Report | Print
Jan 28, 2022 -

Bud Brown Volkswagen responded

We can't thank you enough for your loyal business, Roy! All of us at Bud Brown Volkswagen appreciate this fantastic feedback and your continued support. Safe driving!

Helpful
January 21, 2022

Great customer service! I feel they are alway honest with me about the work my car needs More

by dcrockett15308
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Report | Print
Jan 24, 2022 -

Bud Brown Volkswagen responded

Feedback like yours lets us know we're making all the right moves when it comes to great customer service. Thanks for being such a great Bud Brown Volkswagen customer. Drive safely!

Helpful
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