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Bud Brown Volkswagen

Olathe, KS

4.5
2,409 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

May 13, 2020

Service Great job servicing my vehicle, but please don't require for 25 word essays on my service experience, seems a little over the top. Thanks! More

by JOHNSTEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Mike Burkemper
May 14, 2020 -

Bud Brown Volkswagen responded

Hi John, customer feedback means a lot to us and we appreciate you taking the time to review Bud Brown Volkswagen. We're pleased to know that our team did a great job!

May 12, 2020

Jesse was very helpful and accommodating given the current situation we are in. He made the test drive process easy and more low pressure than under normal circumstances. I would highly recommend work More

by PAUL.CONRY
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Jesse Tinker
May 12, 2020 -

Bud Brown Volkswagen responded

Thank you for shopping at Bud Brown Volkswagen, Paul. It makes us happy to hear that Jesse took the time to find you the perfect option. We look forward to seeing you next time!

May 12, 2020

Atlas First time buying car on internet everyone made it very easy and simple would highly recommend this dealership to anyone not stressful in any way More

by g.pamperien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Ty Van Buren, Mike Burkemper
May 12, 2020 -

Bud Brown Volkswagen responded

Thanks for leaving Bud Brown Volkswagen such great feedback! We're pleased to hear that your sales experience was a seamless process. Congrats & enjoy your new ride!

May 11, 2020

Wonderful and kind people to work with and help with purchase. Great job Max and Rick. Thank you both! Special shout out to Missy for all her help and guidance when we needed it. More

by Susan
Recommend Dealer
Yes
Employees Worked With
Missy McConnell, Max Harrell, Rick Pringle
May 11, 2020 -

Bud Brown Volkswagen responded

Susan, thank you for the review! Max, Rick, and Missy are all fantastic members of our team at Bud Brown Volkswagen, and we will certainly let them know that you appreciate their help!

May 11, 2020

The customer service was excellent but the diagnoses and related costs were not provided as requested. These were outside of the 40,000 service call More

by gajones1111
Recommend Dealer
No
Employees Worked With
Steve Hill
May 12, 2020 -

Bud Brown Volkswagen responded

Mr. Jones. I apologize if we were not clear about the additional service recommendations. They are listed towards the bottom of your invoice along with the parts and labor pricing for each item. Please feel free to contact us at 913-393-8181 if you have any further questions. Thanks again for coming in!

May 11, 2020

Unlike their competition, Crown Volkswagen, they do not do a complementary wash and vacuum with oil changes. Coolant now leaks after service. No problems with this prior to the oil change that occurred jus More

by JFletcher
Recommend Dealer
No
Employees Worked With
Norman Kearney
May 12, 2020 -

Bud Brown Volkswagen responded

Mrs. Fletcher, I know that last week was your first visit to our service department with your vehicle and, yes, we are operating a little differently than we did pre-pandemic. We typically do wash every customer vehicle, but with the recent State and County restrictions, we, like many other businesses, had to furlough many employees due to lack of business. Now that restrictions are being lifted, we hope to resume cleaning cars as soon as we can build up our staff! As we spoke about on the phone, please bring back your Passat asap so we can determine where the coolant is leaking from. Please call me directly if you have any further concerns at 913-393-8140. Kelly Adams Service Manager

May 10, 2020

Bud Brown Volkswagen made the car buying easy and stress free. We felt comfortable working with everyone because of their professionalism and friendliness. We love our new vehicle! More

by Kelly Batten
Recommend Dealer
Yes
Employees Worked With
Max Harrell
May 11, 2020 -

Bud Brown Volkswagen responded

Hi Kelly - We understand that the car-buying process can be challenging and it's wonderful to hear that our team made it easy! Thank you so much for sharing this fantastic feedback. We hope you continued to enjoy your vehicle.

May 09, 2020

We had a great experience at Bud Brown. When looking for an Atlas, we found other dealers in the area to have fewer options available. Bud Brown had a great inventory and made it easy to walk away with the More

by ALIVINGSTON
Recommend Dealer
Yes
Employees Worked With
Dan Drabek, Pete Egeland, Jesse Tinker
May 11, 2020 -

Bud Brown Volkswagen responded

Thank you for shopping at Bud Brown Volkswagen! We're glad to hear that our team helped you into a new Atlas. Congrats & safe travels!

May 08, 2020

As always so impressed with the high level of customer service and professionalism demonstrated by your service department. Both Steve and Tom made everything very simple and painless. Thanks guys More

by swinkler33
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Tom Mabe
May 08, 2020 -

Bud Brown Volkswagen responded

Thank you for the five stars! We are happy to hear that Steve and Tom made the process simple and painless for you here at Bud Brown Volkswagen. We will be sure to let them know that you appreciate their help!

May 08, 2020

Mark Burkenmper is an outstanding salesman . Helped me with all of my questions and was patient even when I went back and forth between two cars . If I ever get another car I definitely will go to Bud Bro More

by Zkroberts98
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Mike Burkemper
May 08, 2020 -

Bud Brown Volkswagen responded

Thank you for the five-star feedback! It's wonderful to know you enjoyed working with Mark here at Bud Brown Volkswagen and we know he will appreciate your kind words. We look forward to doing business with you again in the future!

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