Bud Brown Volkswagen

Went in for a oil change and got a call about 30 minutes after I left my car there. They recommended I rotate my tires and I agreed. I come back to get my car and there is oil dripping off my front bumper after I left my car there. They recommended I rotate my tires and I agreed. I come back to get my car and there is oil dripping off my front bumper. I asked for a towel to wipe it off and the guy that helped me seemed frustrated with the service crew. I didn’t make a deal out of it. Then when I did a walk around of my car I noticed a big dent and scratch on my front passenger fender. I went back in and spoke with the same guy and he said we would get the service manager. The service manger came out with a carbon copy and I showed him the damage and he looked at his sheet. He told me he had marked it down before any work was done and that the mark was already there. Which is impossible because I already did a walk around before I handed my keys over for the oil change. He just repeated that he has a carbon copy and it can’t be changed. I don’t like being lied to about hundreds of dollars of damage that was done to my car. If anybody with this company even cars enough to read this I would appreciate a response to my feedback. If this is t fixed I won’t be returning for any future business and that includes my fiancé Passat also. We love Volkswagen but I don’t trust bud brown service. And from it looks like online neither do a lot of other people! More

TERRIBLE SERVICE! Took my Bug in and was told a lot was wrong; took my car THE SAME day I picked it up to have the work done somewhere else.. AJ’s Imports treated me right.. they fixed up my Bug without do wrong; took my car THE SAME day I picked it up to have the work done somewhere else.. AJ’s Imports treated me right.. they fixed up my Bug without doing any of the work Bud Brown said was needed! Then we discovered they didn’t put pans and covers back in where they were needed, they scratched up Bug terribly and the GM cussed my husband for calling about it!!!!! HORRIBLE PLACE!!!!!!!! More

Outstanding! The members of the Bud Brown team that helped me, made the whole process extremely enjoyable and easy! I highly recommend Bud Brown Volkswagen for all of your VW needs...Sales or Service, helped me, made the whole process extremely enjoyable and easy! I highly recommend Bud Brown Volkswagen for all of your VW needs...Sales or Service, you will not be disappointed!! More

Good experience , knowledgeable, courteous, very helpful. I would recommend this dealership to friends . Made things simple during the crazy Coronavirus time . Very pleased with my new Tiguan I would recommend this dealership to friends . Made things simple during the crazy Coronavirus time . Very pleased with my new Tiguan More

Great Customer Service at Bud Brown Volkswagen I really appreciate the excellent customer service Mike Burkemper provided to me and my son during the arduous task of purchasing a car, especially du I really appreciate the excellent customer service Mike Burkemper provided to me and my son during the arduous task of purchasing a car, especially during the COVID19 pandemic. I’ve never liked buying a car from salesmen as most appear to be “pushy” for lack of a better term. Mike was so efficient, friendly, courteous and patient. We are definitely excited about our new Volkswagen Passat and the great financing deal we received. I am thinking about purchasing another car for myself in the near future and will definitely reach out to Mike Burkemper-our "go to guy". In addition, I will also refer my friends and family Mike Burkemper and the Bud Brown Volkswagen Company. Thanks again. Margaret Brown, “An extremely satisfied customer”. More

Very confident that the job was done right close to home It is great to browse the new vehicles and merchandise. Thanks for the wash It is great to browse the new vehicles and merchandise. Thanks for the wash More

Bud Brown does great job in both sales and service. The staff is very pleasant, accommodating and efficient. I have relied on them for many years to help me with my vehicles. staff is very pleasant, accommodating and efficient. I have relied on them for many years to help me with my vehicles. More

It’s always a pleasure to work with Steve at VW; his expertise always makes me knowledgeable in what my VW Jetta needs or doesn’t need. It’s worth paying a little more at the dealership to know I’m in g expertise always makes me knowledgeable in what my VW Jetta needs or doesn’t need. It’s worth paying a little more at the dealership to know I’m in good hands! More

quick and easy Scheduled a 15,000 mile service. due to current circumstances not necessary for an appointment .I was in.and out in less than an hour. Scheduled a 15,000 mile service. due to current circumstances not necessary for an appointment .I was in.and out in less than an hour. More

I was quite impressed with the smoothness of the sale. And, I loved the fact that the vehicle was ready to test drive. Thanks to Chris and the staff! And, I loved the fact that the vehicle was ready to test drive. Thanks to Chris and the staff! More