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Bud Brown Volkswagen

Olathe, KS

4.5
2,409 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

April 08, 2020

They were very professional. They were very outgoing and went above and beyond mine and my husband's expectations. I would definitely recommend this dealership. More

by EVELYNA787
Recommend Dealer
Yes
Employees Worked With
N/a, Jerry Arns, Chris Matheny
Apr 08, 2020 -

Bud Brown Volkswagen responded

Thank you so much, Evelyn! We really appreciate you and your husband trusting us with this purchase and are so glad that you're satisfied customers. The team at Bud Brown Volkswagen wishes you many safe miles in your new vehicle.

April 08, 2020

Work was done on time as promised. I was informed of the repairs done. I was able to discuss the issues with little contact with the service advisor. More

by Stephen Stubbs
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill
Apr 08, 2020 -

Bud Brown Volkswagen responded

Thank you for coming to Bud Brown Volkswagen for your repairs, Stephen! We are so glad to know that you're a satisfied customer. Safe driving.

April 06, 2020

Steve is great and I would love to come back for any other service besides oil changes. however I’ll be going elsewhere from now on for oil changes. Was sometimes able to use coupon but now that I’m not More

by MATT.SIDAROUS
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Apr 07, 2020 -

Bud Brown Volkswagen responded

Matt - thank you for taking the time to review Bud Brown Volkswagen and give a shout out to Steve. Looking through your history, it looks like you have been consistently using a $10.00 off coupon that was emailed to you, so I'm not sure which coupon we could not use this last time. Please give me a call directly at 913-393-8140 so I can try to sort this out for you! Thank you, Kelly Adams- Service manager

April 04, 2020

Great experience, friendly and knowledgable staff. A+ Comfortable, laid back and appreciable buying experience. Staff was very easy to work with and very attentive to customer needs. Good job and thank yo More

by PropitiousME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan in finance, Jerry Arns, Chris Matheny
Apr 06, 2020 -

Bud Brown Volkswagen responded

We are so grateful for your feedback. All of us at Bud Brown Volkswagen strive to take excellent care of our guests and it is wonderful to know that our team hit the mark. Enjoy your new vehicle!

April 03, 2020

Missy was awesome to work with! She knows what she's talking about and got me in my dream car for the monthly payment I wanted. More

by NICOLE.IOERGER
Recommend Dealer
Yes
Employees Worked With
Missy McConnell, Jerry Arns
Apr 06, 2020 -

Bud Brown Volkswagen responded

Hi Nicole, thank you so much for taking the time to leave Bud Brown Volkswagen a review! We're so glad to hear that you are on the road in your dream car. Safe travels!

April 02, 2020

I took my car in for an oil change, My car has an oil leak which I mentioned to the service guy. I asked if someone could take a look at it while my car was there but I was told I would have to make an a More

by thethreemartinis
Recommend Dealer
No
Employees Worked With
Tom Mabe
May 05, 2020 -

Bud Brown Volkswagen responded

I can assure you that our team makes suggestions to our customers based on what is best for them and their vehicles, but I do understand your concern. I would really like to speak with you about your visit directly so I can help, but without your name I won't be able to find your contact information. Please give me a call when you have a moment. Thank you, Kelly Adams - Service Manager - (913) 393-8140

April 01, 2020

I had an excellent interaction with Missy in your sales department. She was very accommodating and helped get everything squared away on the 2020 Jetta GLI that I was looking for. Jesse did a great job whe More

by J.BIGLER84
Recommend Dealer
Yes
Employees Worked With
Julie Loveless, Pete Egeland, Missy McConnell, Jesse Tinker
Apr 01, 2020 -

Bud Brown Volkswagen responded

Thank you so much for recommending Bud Brown Volkswagen! We love to hear that you had a positive experience working with Missy, Jesse, and Julie and are so glad that you could get into the vehicle you wanted. Congratulations on your 2020 Volkswagen Jetta GLI and safe driving!

April 01, 2020

Jason was a wonderful person to work with. Extremely knowledgeable and patient as I took over a year to purchase. I appreciate the detail he went into explain the aspects of not only the Atlas but also More

by DMussat
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Jason Wattree
Apr 01, 2020 -

Bud Brown Volkswagen responded

Thank you for leaving Bud Brown Volkswagen such a great review! We are happy to hear that Jason took the time to explain the Volkswagen Atlas and made the buying process a five-star experience. We hope you are loving your new ride!

March 31, 2020

Excellent follow up service. Quick, communicative, and priced right. Really happy to continue giving them my business. Think I will always have a GTI in part because of the service. More

by RYANLCARPENTER
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Mar 31, 2020 -

Bud Brown Volkswagen responded

Thank you for leaving us a review, Ryan! It's so great to hear that the Bud Brown Volkswagen team treated you right and earned your loyalty. We look forward to your next visit!

March 31, 2020

Quick and Easy Staff was courteous of social distancing. Completed the recall work quickly. Was able to work on their wi-if without any issues during the service. More

by TCLARK12340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Mar 31, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! We are pleased to hear that our staff provided the courteous service that we strive for at Bud Brown Volkswagen. If you ever need anything else, please don't hesitate to come back and see us again!

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