Bud Brown Volkswagen

I truly appreciated the service my wife and I received. Jake is a good caring guy. I will be back. Jake is a good caring guy. I will be back. More

It’s been good the last 8 years but I have to say that I was disappointed my last visit. The vent clip came off my driver’s side vent. I brought the piece in and showed it to them while checking in. Whe was disappointed my last visit. The vent clip came off my driver’s side vent. I brought the piece in and showed it to them while checking in. When Steve comes out to give me an update, he tells me that they can’t reattach it or anything. They don’t know how to or something. You guys are a VOLKSWAGEN dealership. How do you not know how to reattach a part that came off of one of your VOLKSWAGEN vents???? Or at least fix it? Or replace it? So yeah, 3 years from now when I’m looking for my next car, not even the slightest chance that it will be a Volkswagen. It’s not just this instance. I’ve had lots of little things go wrong with this vehicle since 2014 when I bought it. This was the first thing that they couldn’t fix though. Very disappointing is all I can say. More

Steve in service is knowledgeable, friendly and the way he treats me it makes you feel like a good friend instead of a nameless customer he treats me it makes you feel like a good friend instead of a nameless customer More

Feel like their honest and caring. Very kind. Very helpful. Wouldn’t go anywhere else helpful. Wouldn’t go anywhere else More

Great customer service! I feel they are alway honest with me about the work my car needs with me about the work my car needs More

My experience was great and I give Bud Brown Volkswagen all the shiny gold stars! all the shiny gold stars! More

Very efficient and professional the minute you step in the doors of the service department, loaner was ready. Thanks Tom and technician. the doors of the service department, loaner was ready. Thanks Tom and technician. More

The Service team at BB VW are easy to work with and provide complete service. I have never had to return to have follow-up items corrected. provide complete service. I have never had to return to have follow-up items corrected. More

Moving to Kansas from Tennessee I was concerned about finding a dealership that would take care of my car as well as Cool Springs VW (Franklin, TN) had. I’m happy to say that Thomas, at Bud Brown VW, w finding a dealership that would take care of my car as well as Cool Springs VW (Franklin, TN) had. I’m happy to say that Thomas, at Bud Brown VW, was great! He listened to my concerns, solved the problem, and had my car washed and ready the same day. More

Not a fan of the customer service with my assigned advisor. The guy who greeted me on the drive I think his name is Steve??? Was great. My appointment was made with a loaner vehicle with no comments o advisor. The guy who greeted me on the drive I think his name is Steve??? Was great. My appointment was made with a loaner vehicle with no comments or concerns about me getting one & when I get there they said they “ save them for current customers, not new ones” but still have me one after interrogating me about why I need one. Being a service advisor myself, that would not fly with the team I’m in. Other than the write up process my vehicle got in and out quickly. More