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Bud Brown Volkswagen

Olathe, KS

4.5
2,409 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

February 17, 2020

Get the job done correctly and on time good customer service also:we have a Jetta&a Jetta sportwagon dsl and a Passat. Mechanics have noted future needs that we didn't see More

by SBC11069
Recommend Dealer
Yes
Employees Worked With
All service writers, Kelly Adams
Feb 17, 2020 -

Bud Brown Volkswagen responded

Thank you for taking a moment to leave us a review! Customer service is our top priority and we're so glad you had a 5-star experience on your recent service visit with us here at Bud Brown Volkswagen. It's a privilege to help maintain your vehicles and we look forward to assisting again you next time!

February 14, 2020

Our sales person, Denny, was great to work with. He was very knowledgeable. Thanks for a great experience. I would suggest this dealership to others. More

by NATALIE6
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Rick Pringle, Eldon "Denny" Kimbriel
Feb 14, 2020 -

Bud Brown Volkswagen responded

Thank you so much for your review, Natalie! It's so nice to receive positive feedback about our team and we're so happy you enjoyed your experience working with Denny. We truly appreciate you recommending us to others! - The Bud Brown Volkswagen Team

February 14, 2020

1 star is to high of a rating for Bud Brown Volkswagen! If you want a major let down in service and knowledge staff “possess” look no further, Bud Brown Volkswagen is the place for you to buy your car! I’v More

by Kelley Ferris
Recommend Dealer
No
Employees Worked With
Kevin Ingram, Julie Loveless, Sam Silverman
Mar 02, 2020 -

Bud Brown Volkswagen responded

Kelley - I am sorry for your frustration, we certainly never want a customer of ours to feel this way. We have been waiting to receive the proper paperwork from you to process the requested cancellation on your extended warranty and I would really like to help sort this out smoothly. I looked up your contact information in our system and have tried reaching you by phone multiple times. I was able to leave a voicemail and I will try again to get ahold of you, but please consider giving me a call back at (913) 393-8120 so we can work this out directly. Thank you, Rick Pringle - General Sales Manager

February 13, 2020

Chris was seriously a life saver. My credit isn’t amazing, but he really went the extra mile to help me out. Life is going to be much more enjoyable and simple with my new ride! More

by Anichols5678
Recommend Dealer
Yes
Employees Worked With
Chris Matheny
Feb 14, 2020 -

Bud Brown Volkswagen responded

It makes our day to hear from customers like you- thank you! We are so happy to hear that Chris helped you get in a vehicle that suits you. All of us at Bud Brown Volkswagen wish you safe driving!

February 12, 2020

The team there is extremely helpful every time I stop by. I always get fast service and they discuss everything that was taken care of in detail. More

by VANY786
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Feb 12, 2020 -

Bud Brown Volkswagen responded

Thank you for sharing this wonderful feedback about our service team! It makes our day to know that you can depend on us for helpful, fast service. See you next time at Bud Brown Volkswagen!

February 11, 2020

Friendly conversation, helpful employees. This was my first car purchase and the dealership made it easy for me to understand the process. The car was clean and I left with a good experience. More

by tylerswehla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Jesse Tinker
Feb 11, 2020 -

Bud Brown Volkswagen responded

Thank you for the review! We are so glad you had a good time working with us here at Bud Brown Volkswagen. We are grateful that you chose to do business with us for your first car purchase, and we hope to see you again down the road!

February 10, 2020

Chris took the stress and pressure out of car shopping. He was very informative and relatable. The purchase process was done without hassle. He provided great customer service by making you feel valued and More

by peruvazn
Recommend Dealer
Yes
Employees Worked With
Chris Matheny
Feb 11, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to write Bud Brown Volkswagen a review! We're so thrilled to hear that Chris made the purchasing process enjoyable for you. It is our goal to keep customers feeling confident during every step of the way. Enjoy your new vehicle!

February 10, 2020

We could not agree on a price based on the published data sources for the car. The seller was not fact driven. The signature process took 1.5 hours when it should have been 30 minutes at most. And this a More

by KNUNNALLY14
Recommend Dealer
No
Employees Worked With
Julie Loveless, Smokey Peters, Jerry Arns, Mike Burkemper
Feb 26, 2020 -

Bud Brown Volkswagen responded

I'm very sorry that you aren't satisfied with your buying experience. We want to provide an excellent value to our guests along with great service and I apologize if we let you down. If there is anything that I can do to assist you, please give me a call. Thank you, Rick Pringle - General Sales Manager - (913) 393-8120

February 10, 2020

We are pleased with the service in finding our new van. They called a few days after purchase to check on how it is running. More

by ADRIENNEGOLUBSKI
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Mike Burkemper
Feb 11, 2020 -

Bud Brown Volkswagen responded

Adrienne, thanks for the review. We're happy to hear that our team earned your five-stars! All of us at Bud Brown Volkswagen hope you're loving your new van!

February 09, 2020

The service department takes great care of us, and takes our concerns seriously. They’re always lightning fast, and so far have never charged us a dime over what’s expected. More

by KC424
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Jason Wattree, Tom Mabe
Feb 10, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! It means so much to us to know that we're delivering on our commitment to 5-star customer service. We appreciate you taking the time to share your experience so that others can see what it's like to work with us at Bud Brown Volkswagen!

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